Userpilot

JULY 19, 2021

Segmentation in Userpilot dashboard. A lot of people think that personalization is about adding a customer’s name to every email or message. Some will need to be referred to a human for manual action. More complex questions can be referred to in-person calls, live chat, or email support. Third-party integrations.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Business of Software Conference

NOVEMBER 30, 2018

Inevitably, we had to keep chat on all the time and decided to see how many song references we could slip into the exchange without affecting the meaning of the conversation. I’ve changed some details – removed name of company and support guy and for the record, they ended up solving the problem in the end. ML (me) : Hi.

Blog 40

Blog User Testing Customer Feedback Customer Experience 40

Usersnap

SEPTEMBER 27, 2022

Mantis got its name from the Mantidae family of insects, colloquially referred to as bugs. Known for its simplistic and organizational qualities, it refers to its bugs as tickets. It may be used by a support department to monitor inbound technical support requests and by a software development team to bug and task organization.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Userpilot

APRIL 7, 2024

Analytics dashboards. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.) into different dashboards for their convenience. In a future update, Userpilot will offer dashboard customizability that will let teams house metrics of their choosing.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Userpilot

MAY 26, 2021

Personalization in SaaS is often confused with adding the user’s first name to messages, but what it should really mean is targeting the right user, with the right message, at the right time. Customizable dashboards allow you to tailor which analytics you see for faster decision making. Third-party integrations.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Intercom, Inc.

DECEMBER 12, 2018

In fact, it feels pretty old school compared to some of the names of this list. Like Marketo, HubSpot is now a household name (if your house is full of marketers). In fact, they often have little insight into whether or not reps have actually advanced inbound leads or not. Alternatives: ZoomInfo, LinkedIn Sales Navigator.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JULY 24, 2023

Any inbound marketing campaign needs to start by attracting potential customers that align with the target audience of SaaS businesses — often through traffic from search engines or social media. Net Promoter Score (NPS) : NPS data tells you how likely existing customers are to refer your product to friends or colleagues.

Analytic Tools 72

Analytic Tools Feedback Software Data Visualization Marketing 72