Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. Types of surveys include: Customer Satisfaction Score (CSAT). Survey questions can be closed- or open-ended. Customer feedback surveys are a way of gathering user insights and sentiments about your product.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Product Research 91

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data Visualization 70

Data Visualization Analytic Tools Product Research Feedback Software 70

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 73

Product Research Data Visualization Analytic Tools Feedback Software 73

Intercom, Inc.

JUNE 13, 2022

Surveys: Now even more insightful and engaging. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Usersnap

AUGUST 12, 2024

The right tool helps create NPS surveys, gather accurate NPS score data, and enhances the overall customer experience by providing actionable insights. This article will explore the best 15 NPS survey tools in 2024 , guiding you through key features, benefits, and pricing to help you choose the perfect fit for your needs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

Data Visualization 71

Data Visualization Product Research Software Review Feedback Software 71

Userpilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? TL;DR The product-market fit (PMF) survey helps a business measure if its product meets market demand and if it’s good enough that users are ready to pay for it. Consider sending PMF surveys after major product updates. PMF survey.

Product Research 79

Product Research User Testing Data Visualization Analytic Tools 79

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Software Review 89

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel.

Data Visualization 82

Data Visualization Onboarding KPIs Dashboard User Testing 82

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

Product Research 82

Product Research Feedback Software Customer Experience Data Visualization 82

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 71

Data Visualization Product Research Research Software Analytic Tools 71

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 68

Customer Feedback Data Visualization Feedback Software User Testing 68

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 84

Product Research User Testing Customer Feedback Feedback Software 84

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Customer Feedback 75

Customer Feedback User Testing Customer Satisfaction Customer Experience 75

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 77

Data Visualization Feedback Software Customer Feedback User Testing 77

Userpilot

OCTOBER 5, 2024

It also highlights best practices to follow and mistakes to avoid when conducting an NPS survey. Copy and paste the data from your NPS survey results file into the cell marked “ Paste your scores here. Calculate NPS using a survey tool As we noted earlier, any NPS calculation begins with an NPS survey. NPS rating scale.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools Customer Feedback 59

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? Keep reading to learn: Pros and cons of NPS and CSAT surveys. How to build CSAT and NPS surveys. Send NPS surveys to customers who’ve had a recent experience with your product or service. A follow-up qualitative question for NPS surveys.

Customer Satisfaction 86

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 86

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 81

Feedback Software Analytic Tools Data Visualization Product Research 81

Usersnap

JULY 27, 2021

If you’re sending generic customer feedback surveys, then you are wasting your time. And if you’re sending looong customer surveys, then don’t expect a ton of feedback responses. That’s why we are introducing mini-surveys. You can send out the feedback survey via website pop-ups and emails to maximize the distribution.

Feedback Software 64

Feedback Software User Testing Customer Feedback Product Research 64

Userpilot

SEPTEMBER 2, 2024

Both provide insights into user interactions, but Hotjar allows for customizable dashboards and broader Google Analytics integration. Microsoft Clarity dashboard. With features like heatmaps, session recordings, website feedback widgets, and surveys , Hotjar can help you see how users navigate specific web pages. What is Hotjar?

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

AUGUST 19, 2024

You can set up custom dashboards to visualize metrics and monitor user behavior and product usage. Implement in-app surveys during and after the launch to collect user feedback. Userpilot offers various features, such as custom dashboards, analytics reports, and survey templates, to help with product launch analytics.

Data Visualization 76

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 76

Userpilot

AUGUST 20, 2024

Solution : Beable leveraged Userpilot’s page tagging to track feature engagement, funnel analysis to monitor content engagement, surveys to collect feedback and drive student participation by 77%, and resource center analytics to measure self-service support performance. They see the survey. They complete the survey.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Userpilot

SEPTEMBER 30, 2024

Solution : The team chose Userpilot over UserGuiding due to its mobile optimization and comprehensive analytics, allowing them to create no-code onboarding experiences, analyze performance, and trigger targeted surveys without developer assistance. The other one is in-app surveys. Creating surveys is as easy as the onboarding flows.

Product Research 94

Product Research Analytic Tools Feedback Software User Testing 94

Userpilot

SEPTEMBER 30, 2024

Solution : They used Userpilot's in-app surveys for feedback collection and beta tester recruitment, implemented in-app messaging for feature announcements , and leveraged product analytics to monitor performance and guide redesign decisions. Userpilot surveys help us to quickly collect some users. It's kinda tedious.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

AUGUST 22, 2024

Here are 6 cloud-based solutions you should explore instead of LogRocket: Userpilot offers advanced user feedback collection , customizable surveys, low-code/no-code analytics, and user engagement tools like in-app messaging. LogRocket’s main dashboard. Mixpanel’s main dashboard. When do you need a LogRocket alternative?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways. Let’s dive in!

Feedback Software 88

Feedback Software Product Research User Testing Customer Feedback 88

Userpilot

AUGUST 27, 2024

5 Key features Advanced survey features with diverse triggering conditions, survey types, and sentiment analysis—all of which LogRocket lacks. Customizable, no-code analytics dashboards with ready-made templates—similar to LogRocket. Surveys : Unlike LogRocket, PostHog offers the ability to collect qualitative data with surveys.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Indicative

JULY 24, 2019

Master Dashboard tips and tricks. Spend less time aggregating KPIs by getting the most out of your Indicative dashboards. Dashboards. Here are four quick tips to customize your dashboards experience. You can get to dashboards from the Dashboards tab on the left side of the Indicative app. Today’s Goal.

Data Visualization 40

Data Visualization Dashboard Analytic Tools User Testing 40

Userpilot

AUGUST 24, 2024

With Userpilot , you can auto-capture in-app user interactions and build analytics dashboards. Quantitative data can come from multiple sources, including user surveys such as NPS, CSAT, and CES, website and application analytics , transaction records, and studies or whitepapers. Core features engagement dashboard view in Userpilot.

Data Visualization 87

Data Visualization User Testing Product Research Analytic Tools 87

Userpilot

JUNE 21, 2021

NPS surveys can be delivered in-app (web or mobile), or by e-mail or SMS. The best NPS survey feedback software for 2021 includes Userpilot, Hotjar, SatisMeter, Nicereply, GetFeedback. The best NPS survey feedback software for 2021 includes Userpilot, Hotjar, SatisMeter, Nicereply, GetFeedback. What is an NPS survey?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

APRIL 30, 2024

In-app surveys work best for feature-related feedback, while email surveys are optimal for reaching people outside your app. PMF, CSAT, and NPS surveys are vital for SaaS companies to conduct. It lets you create surveys no-code, localize them for global markets, trigger to the right segments, and much more.

User Testing 79

User Testing Customer Feedback Feedback Software Data Visualization 79

Userpilot

MARCH 25, 2024

There are many different ways to get this data, including: Collect direct customer feedback with in-app surveys One way to determine what customers feel about your brand is to ask them directly. You can do this by launching in-app surveys that measure customer satisfaction with smiley faces. Create surveys code-free with Userpilot!

Data Visualization 84

Data Visualization Feedback Software Analytic Tools Reporting Tools 84

Userpilot

JULY 16, 2024

Here are some ways tech PMs can use and benefit from Userpilot: Create code-free in-app surveys to collect user feedback and make data-driven decisions. Track key product metrics with analytics dashboards. They gather data through surveys , interviews, and focus groups to identify user pain points and ways the company can address them.

Analytic Tools 91

Analytic Tools Research Software Data Visualization Feedback Software 91

Userpilot

MAY 7, 2024

You can split-test flows, surveys, or experiences, iterate on the best-performing variants, and optimize based on user behavior analytics. Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. Userpilot survey template library. Userpilot UI patterns.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Reporting Tools 89

Userpilot

AUGUST 17, 2024

Zoezi uses Userpilot mainly to: Monitor product usage from the analytics dashboards. Tracking key metrics and analyzing data is a breeze thanks to the custom analytics dashboards , which are easy to create from predesigned templates. Userpilot dashboard builder. You can also gather qualitative user insights via in-app surveys.

Data Visualization 85

Data Visualization Customer Feedback Customer Experience Analytic Tools 85

Userpilot

AUGUST 30, 2024

How to leverage customer insights: Gather qualitative and quantitative insights through surveys, interviews, and informal conversations to understand customer needs, preferences , and satisfaction levels. Userpilot allows you to gather customer insights through in-app surveys and behavior analysis. An NPS dashboard in Userpilot.

Data Visualization 90

Data Visualization Customer Feedback User Testing Analytic Tools 90