Userpilot

FEBRUARY 4, 2023

Fast support, personalized experiences, and feedback collection are all core strategies that can help you wow your customers. What is a “wow” experience in customer service? WOW experiences are often associated with exceptional customer service but can also apply to the customer experience in other contexts.

User Testing 76

User Testing Customer Experience Customer Feedback Feedback Software 76

Userpilot

JUNE 29, 2022

Don’t include too much technical data. Product storytelling is a system of communicating value to an audience via a chosen narrative. A user story is an informal explanation of a software feature or functionality written from the end user’s perspective. Ask for feedback and learn why customers buy your product.

Feedback Software 92

Feedback Software User Friction User Testing Customer Experience 92

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. Goals and segments are equally important in SaaS.

Customer Feedback 83

Customer Feedback Customer Experience User Testing Feedback Software 83

Userpilot

APRIL 11, 2022

Every SaaS business wants qualified leads. A marketing qualified lead (MQL) is a potential customer that is interested in your product or service but is not yet ready for attention from the sales team. Feedback is one of the most effective ways to increase your conversion rate. But what should you do once you have them?

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

MAY 9, 2024

The article will teach you how to design an onboarding strategy for your SaaS. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively. Systematically gather user feedback to gain insights into their onboarding experience and identify areas for improvement.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Five steps to implementing the customer-led strategy in SaaS companies. Let’s begin! What is customer-led growth?

Feedback Software 112

Feedback Software Analytic Tools Customer Feedback Customer Experience 112

UX Studio

SEPTEMBER 13, 2018

The design sprint methodology can provide the ultimate, bullet-proof solution to your product or business problem in 5 days. Additionally, we even use workshops as a tool to set our own business and company goals. Do you have a specific problem that needs a solution? Is the problem complex with no obvious solution?

User Testing 89

User Testing Feedback Software Workshop Customer Experience 89

Userpilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. Software companies need to use targeted emails instead of sending the same message to every user. Conversion.

Feedback Software 70

Feedback Software Analytic Tools Research Software User Testing 70

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They’re weighing various options available in the market, including your SaaS product.

Research Software 88

Research Software Feedback Software Customer Experience Customer Feedback 88

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Post-signup: User Analytics : Hotjar , Heap. Pre-signup Product Marketing Tools.

Analytic Tools 74

Analytic Tools Feedback Software Data Visualization Reporting Tools 74

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

APRIL 22, 2024

But what exactly is funnel marketing, and how can it supercharge your SaaS product growth? Provide support and relevant information during onboarding using components such as in-app guidance , tooltips , gamification , etc. Book a demo to see how we can help! Visually appealing infographics. Product webinars.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Product Research 52

The Product Coalition

MAY 30, 2021

But most of all, it is exciting because it gives you an opportunity to see your strategy coming to life in short cycles with immediate feedback loops. To do this, you have to know who these people are (by email at least) and understand their behavior in the system?—?which which means data.

Product Research 109

Product Research User Testing Feedback Software Customer Experience 109

Intercom, Inc.

JULY 4, 2019

Leaders have to get out of the business of saying: “I have this solution in my head. Josh: I’ve spent about 30 years in the technology industry, most of that time working as a user experience designer. How much is that speculative versus saying, “We’ve got some solid data here that really backs up this claim”?

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

Revulytics

AUGUST 8, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. They’re solutions people.

Research Software 54

Research Software Product Research User Testing Reporting Tools 54

Userpilot

MARCH 28, 2022

For example, if your prospects are small business owners, your content strategy should offer solutions that help them run a smoother business and some tips to increase profits. They include: Social media : social media marketing involves creating and distributing content on whatever platforms work best for your target market.

Product Marketing 88

Product Marketing Marketing Research Software Feedback Software 88

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? In this post, we go over the main product growth strategy steps and some examples of SaaS business growth strategies. A SaaS product marketing strategy is a step-by-step plan to drive product growth with your existing customers.

Research Software 58

Research Software Analytic Tools Feedback Software Onboarding KPIs 58

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). Why does LTV matter for SaaS? There are numerous formulae for calculating LTV, but the best one is to add up the revenue per customer and subtract the costs of acquiring and servicing them. Conclusion.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices. Predict business growth.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64