Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. There are three main topics taken from the report that we’re going to get into today.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

DECEMBER 6, 2021

In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. Without a top-quality customer success platform at your team’s disposal, you’ll struggle to help your users get maximum value out of your tool. Basic analytics are a must.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. When you’ve finished, you’ll be able to pick the best user retention tools out there. User retention tools – CX.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

The Product Coalition

MAY 11, 2022

Chapter 4: Organizational knowledge Chapter 5: Product Knowledge Chapter 6: Building better products with data Chapter 7: Industry knowledge Chapter 8: The Product Managers Chapter 9: Conclusions summarizes the main takeaways of the book, which is why I skipped it in this summary. Product Management is about solving customer problems.”

Enterprise 112

Enterprise User Testing Feedback Software Technical Advisors 112

Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. When you’ve finished, you’ll be able to pick the best user retention tools out there. The best user retention tools…for you?

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Business of Software Conference

JULY 7, 2021

Over that time, we have become much more sophisticated in collecting and analysing sales data. Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes. I could go on, but you get the picture.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Business of Software Conference

NOVEMBER 26, 2018

We’ve used NPS to gather evaluation data for the conference for a seven years. Reporters are constantly calling you. An email experience with all of the best Gmail plugins built in natively and which was still somehow subtle, minimal and visually gorgeous. Our lowest score in that time was 82, our highest 94.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

UX Studio

OCTOBER 16, 2017

Whether in the pool or already on the market, a new product or service with plenty of ideas will constantly require recurring feature prioritization. Keep combining holistic analytics methods with long and short term product goals in mind, in tandem with models which take available resources into account as well.

Customer Experience 81

Customer Experience User Testing Customer Feedback Technical Advisors 81

Product Bookshelf

FEBRUARY 7, 2017

Great insights and product principles for being a great product manager and making better products. One of the rules, written by Lawley, advises to work on problems you are passionate about. ” When everyone in the room is putting forth opinions and assertions, customer data wins. 42 rules to live by for product managers.

Technical Advisors 48

Technical Advisors Product Management Product Manager Weak Development Team 48