Userpilot

JULY 15, 2022

Finally, align your data sources across teams to ensure you do not become the source of your blindspots. Dark iceberg is a part of the customer journey that takes place below the surface, hidden from attribution tools. Not all touchpoints can be tracked by analytics. What are the data sources feeding the dark funnel?

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

JUNE 19, 2023

And which are the best tools available on the market at the moment? The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Let’s dive in for details!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

MAY 26, 2022

Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. Webinars are another good way of educating users about new features while helping to build stronger relationships. Walkme is a great tool for building employee onboarding experiences.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

MARCH 25, 2022

Well-executed visually and triggered contextually it can provide your product team with valuable feedback. Use emoji score to get feedback faster- users might relate to a visual emotion better than with numbers. Easier to analyze data and automate responses. Easier to analyze data and automate responses.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

OCTOBER 29, 2023

The metric is also used to predict customer churn. Surveys enable you to collect vast quantities of customer data for more quantitative studies. Another method to influence WTP is by offering integrations to other products because it enables users to easily embed it in their workflows. This also increases the WTP.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

FEBRUARY 3, 2023

Also, take this as a chance to collect data on the job-to-be-done (JBTD) to personalize their experiences later on. Have your customer success team conduct webinars where they answer customer questions, educate customers on industry trends, and cultivate more personal relationships as a result. Feature tagging in Userpilot.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JUNE 30, 2023

Userpilot’s resource center editor is a tool enabling you to customize your resource center, giving you the ability to edit and change various aspects (everything from the icon, to the default language, to which modules are added and displayed, and more). Segmentation is a powerful tool: don’t take it for granted.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

APRIL 21, 2024

Attract the right audience Using the insights about your user personas, craft appealing content to attract them. Embed videos. It also includes case studies illustrating the benefits of the tool. By submitting the form, you give Fluid the data they need to qualify and follow up on the lead. Gains/Benefits (e.g.

Research Software 103

Research Software Feedback Software User Testing Reporting Tools 103

Userpilot

NOVEMBER 20, 2022

Offer self-service support with an in-app resource center to allow customers to find instant help. Userpilot is the best tool to make customer interactions easier and automate these time-consuming tasks. Offer self-service options. What is real-time customer engagement? Synthesia’s integration with Userpilot.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Host webinars to educate and interact with your audience. Too much friction in your service will kill any intimacy with your customer.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

TIBCO - Thought Leadership

DECEMBER 18, 2017

Machine learning “is a current application of AI based around the idea that we should really just be able to give machines access to data and let them learn for themselves.”. Artificial intelligence and machine learning allow us to sift through data at a speed unmatched by humans and to accurately learn from it.

Artificial Inteligence 66

Artificial Inteligence Data Visualization Analytic Tools Embedded Analytics 66

Userpilot

APRIL 21, 2024

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. User segmentation is one of the best tools for personalizing your in-app support and providing targeted support to different groups.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

OCTOBER 24, 2023

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Like sending a webinar invitation where users can learn how to use a new feature. Engaging regular and resurrected users with educational content when it’s most relevant for them.

Customer Experience 101

Customer Experience User Testing Customer Feedback Onboarding KPIs 101

Reveal

DECEMBER 2, 2021

Reveal Embedded Analytics. Collecting data is easy, yet interpreting that same data is difficult. This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. AI tools are a must in customer service.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

OCTOBER 1, 2021

A welcome screen and quality customer service are really important to deliver a personal touch. He is looking for a tool that can help his team build links for their customers more efficiently. He finds LinkParrot, a (fictional) up-and-coming SEO tool. Elise, Userpilot’s Head of Customer Success, gives a webinar.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! Embed and play video tutorials from within your knowledge base.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Intercom, Inc.

OCTOBER 5, 2018

You can do this in two ways: Invite signups to a webinar or demo that will walk your customers through your key workflows and concepts (we’ve found that customers who attend a webinar are 6x more likely to activate than those who don’t). Embed your product into their workflow. Embed your product into their organisation.

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JANUARY 17, 2024

Provide self-service options to reduce pressure on your service reps and offer quicker customer support. Take advantage of AI and customer feedback tools to improve customer satisfaction. Use webinars to provide additional value to existing customers. Instead, invest in tools that let you automate these processes.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Userpilot is a powerful tool that enables you to quickly build personalized, flexible, contextually relevant in-app experiences targeted to different user segments.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

NOVEMBER 7, 2023

TL;DR Customer engagement is the level of involvement and interactions that customers have with a brand’s product or service. Now let’s go through 14 customer engagement tactics that you can apply in SaaS: Use welcome surveys to gather data and design a personalized onboarding experience right from the start.

Feedback Software 104

Feedback Software Analytic Tools Research Software User Testing 104

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

SEPTEMBER 28, 2023

TL;DR Marketing experimentation helps you come up with ideas, test strategies, identify mistakes, optimize campaigns, uncover opportunities, and make data-driven decisions. You should run marketing experiments to gain unique insights into customer behavior that focus groups simply can’t offer. Data-driven optimization.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 13, 2021

And yet, according to our State of SaaS Onboarding 2020 research – 40% of SaaS businesses don’t have them at all, and the majority of the remaining 60% – are not even using their full potential. Your users want to reach their professional goals with your tool and meet their expectations as fast as possible. In a hurry?

Research Software 77

Research Software Customer Experience Product Research Data Visualization 77

Userpilot

NOVEMBER 20, 2022

You should digitize your customer experience to better meet customer expectations, cut down on customer service costs, and drive up customer loyalty. Personalize customer experiences by collecting user data and then segmenting them based on common characteristics. Then, make product improvements based on what the data says.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. On-demand, self-serve resource center. Customization.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? Airtable caters to all learning styles by including a wide range of content types in its resource center that include templates, webinars, help articles, etc. You get insights regarding customer needs. Search function.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

OCTOBER 15, 2022

This involves syncing customer data across all channels to personalize interactions. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Create user personas to understand customer preferences better.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

FEBRUARY 6, 2024

It is, therefore, crucial that they receive all the tools they need to achieve success with your product and become long-term customers. Offer self-service options to improve SaaS user onboarding experience. Invest in a good SaaS onboarding tool with an array of advanced features.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

JUNE 20, 2023

Your customers come to the tool hoping it can solve their problems. A long onboarding process can make your product appear difficult and as a result, users may abandon your product and move to the next tool. You’ll also find it easier to track onboarding analytics. Microsurvey to collect new customer data.

Customer Experience 98

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 98

Gainsight

APRIL 15, 2024

” Before delving deeper, let’s highlight some key disparities between the two approaches: New Customer Onboarding Scope: Targets the organizational level, concentrating on integrating a new customer account or organization into your product or service.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

Userpilot

FEBRUARY 9, 2023

PLG strategies allow companies to scale faster and with smaller resources thanks to self-service. PLG businesses also achieve lower customer acquisition costs by leveraging organic acquisition channels like WOM marketing while sales teams can focus on high-value deals. Naturally, product-led companies need to acquire customers.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

NOVEMBER 29, 2022

By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours. As the name implies, a tooltip is used for delivering product insights and removing friction with small contextual hints. Create modals code-free with Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98