The Product Cafe

JANUARY 18, 2024

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. ☕ Thanks for reading Product Café Newsletter ☕️!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Using data and playbooks to mitigate customer risks. Sometimes that valuable insight means you have to say “no” to the customer when they try to repeat flawed processes and practices. .

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. The practices I describe are not an exhaustive list of tools and methods. Templates to Report Issues. Write a Handbook. Communication Powers.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. It’s also a powerful commercial tool.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98