Userpilot

MAY 14, 2024

Here are 10 possible contenders for the title, covering multiple use cases, from customer engagement through analytics , customer relationship management, experimentation, and digital experience optimization. TL;DR Mixpanel integrations enable you to connect it to other tools for seamless data sync.

Data Visualization 100

Data Visualization Embedded Analytics Analytic Tools Feedback Software 100

Userpilot

MAY 20, 2024

Create comprehensive self-service resources to enable users to solve problems independently. Use predictive analytics to identify and proactively address potential churn risks. Create a customer retention analytics dashboard to measure success across key metrics. The solution?

Data Visualization 96

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 96

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 75

Embedded Analytics Data Visualization Analytic Tools Feedback Software 75

Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Mixpanel

MAY 2, 2023

Mixpanel launched over a decade ago as an analytics tool for product teams. That makes it important to use the same analytics tool. Traditional marketing analytics tools were built for just the web, but marketing channels have evolved. That makes it important to use the same analytics tool. There are two reasons why.

Data Visualization 119

Data Visualization Analytic Tools Embedded Analytics Marketing 119

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. There are also governance and ethical concerns, like data privacy or AI bias. AI analytics are coming soon. About 73% of U.S. This includes the SaaS industry too.

Analytic Tools 69

Analytic Tools Feedback Software Data Visualization Reporting Tools 69

The Product Coalition

MAY 20, 2020

What is Data Visualization? More than just making numbers look pretty, data visualization is the graphical representation of information. Graphs, charts, maps, and tables are powerful communication tools, helping to make data more accessible. Why is Data Visualization important for Product Managers?

Data Visualization 84

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 84

Mixpanel

FEBRUARY 13, 2023

Now you can embed Mixpanel Boards and reports in Figma, Coda, Jira, and any third-party tool that supports embedding. This functionality unlocks Mixpanel access across many apps and makes it easier to bring data insights into more team discussions, such as brainstorming sessions or weekly syncs.

Data Visualization 78

Data Visualization Reporting Tools Embedded Analytics Analytic Tools 78

Gainsight

APRIL 8, 2021

With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Analytics – Simplified. Horizon Analytics is entirely built on our Gainsight Horizon Experience. Centralized Data Visualization.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

OCTOBER 27, 2023

We look at how you can combine the two seemingly incompatible worlds and examine examples of companies that have managed to achieve this. TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. Is this even possible to make it work? Let’s get right to it!

Feedback Software 92

Feedback Software Embedded Analytics Analytic Tools Enterprise 92

Business of Software Conference

SEPTEMBER 22, 2021

A Little about Logi Analytics. Logi Analytics, an insight software company, empowers the world’s software teams with the most intuitive, developer-grade embedded analytics solutions and a team of dedicated experts invested in your success. Learn more about Logi Analytics here. Well worth a listen.

Embedded Analytics 40

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 40

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Always use both UX analytics quantitative and qualitative data for better insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 9, 2024

Offer proactive support to provide excellent customer service. Offer self-service support with a knowledge base. Use AI-powered chatbots to deliver outstanding customer service. Collect customer feedback regarding your customer service. Leverage behavioral analytics to understand behavior patterns.

Data Visualization 89

Data Visualization Reporting Tools Customer Experience Customer Feedback 89

Mixpanel

MAY 8, 2023

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. This is why we launched Mixpanel Marketing Analytics. If you want to skip right to seeing for yourself how Mixpanel Marketing Analytics works, you can play around with our public Board here.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

MAY 23, 2024

Good customer service helps customers avoid frustration with your product, leading to improved customer satisfaction , loyalty, and better revenue. There are about 12 different types of customer support, including: Self-service customer support. Email support by customer service representatives. Proactive support.

Embedded Analytics 82

Embedded Analytics Customer Experience Data Visualization Customer Feedback 82

Userpilot

APRIL 7, 2024

Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. You can do it by providing users with on-demand self-service support, for example, through a resource center. Top path analysis in Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics? What’s the value of it?

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Feedback Software 97

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Userpilot NPS Dashboard. The real power of Userpilot surveys, however, lies in the built-in analytics dashboard.

Data Visualization 70

Data Visualization Analytic Tools Feedback Software Embedded Analytics 70

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 90

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 90

Izenda

APRIL 27, 2020

Managers with separate agendas. For product managers, determining what’s a priority in your product roadmap can seem more daunting than the actual work. Are Dashboards and Reports on Your Product Roadmap? BI and reporting functionality in applications are quickly becoming expected product features.

Embedded Analytics 64

Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Userpilot

JANUARY 15, 2024

Thankfully, there are three approaches for tracking satisfaction across the entire customer journey: Trigger surveys to understand customer expectations One of the most straightforward ways to collect customer support data within the fintech sector is to trigger surveys that ask customers questions.

Analytic Tools 75

Analytic Tools Feedback Software Reporting Tools Data Visualization 75

Gainsight

NOVEMBER 10, 2021

Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Enter product analytics, the secret to building your own product-led machine. How do analytics play a role in product-led success? Positive user experience is paramount.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Amplitude

MARCH 12, 2019

We believe that a healthy data culture is not merely defined by data access. In a healthy data culture, people can use data and have conversations about it all the time—and that means having a good way to share and collaborate on insights. Why your data needs context within a story. That’s why we built Notebooks.

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? Let’s dive in for details!

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Systems Review 84

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Mind the Product

FEBRUARY 14, 2018

Google Analytics as Your Default Platform? Sure, if it’s 2010… A product manager’s role as an analyst is sometimes forgotten or not recognized. As a product manager, the impact of your business decisions will be measured by your product’s front-end data. In-app Services. Crash Reports.

Data Visualization 87

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 87

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. Intercom welcome survey example.

Data Visualization 75

Data Visualization Product Research Software Review Feedback Software 75

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? Customer churn data tells you how many customers have stopped using your product or service over a period of time. Customer churn analysis consists of five steps: – Collect customer churn data via churn surveys. What is customer churn data?

Data Visualization 94

Data Visualization Customer Feedback User Testing Customer Experience 94

Userpilot

MAY 31, 2023

TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers. It involves leveraging AI to better understand customer preferences, analyzing data, automating processes, and delivering personalized experiences.

Analytic Tools 77

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 77

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 92

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 92

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 The company’s CEO says the implementation of Intercom’s customer service chatbot combined with Retool’s access to LLMs upped the bots success rate from 20% to 60%. Project management is necessary, but it’s often tedious. With Height: ?Get

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. And it includes both positive and negative customer feedback , user data, and more. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced.

Feedback Software 71

Feedback Software Analytic Tools Research Software Data Visualization 71

Userpilot

JUNE 26, 2023

Analyzing customer feedback data involves quantitative analysis to track trends and segment users , and qualitative analysis to understand the “why” behind the scores. Canny is a comprehensive feedback management tool while Typeform allows you to collect feedback via email. CES survey in Userpilot.

Feedback Software 81

Feedback Software Analytic Tools Research Software Customer Feedback 81

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

APRIL 23, 2021

SaaS User Persona Example -Userpilot: Product Manager 2. SaaS User Persona Example-Userpilot: Product Marketing Manager 3. SaaS User Persona Example -Userpilot: Customer Success Manager 4. SaaS User Persona Example-Kontentino: Social Media Account Manager in an Agency Wrap up. All in one dashboard.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

The Product Coalition

JUNE 22, 2020

you don’t have your customer data structured in a way to easily filter by cohorts or a list of customers that have already indicated an interest in being interviewed? which is easy to manage via Hotjar settings. The result of this is a self-growing list of opted-in customers, along with additional metadata on the Hotjar platform.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78