Antwak Blog

MARCH 26, 2021

Learning Analytics : Leveraging Data to enhance learning. Educators can now see how learners do, measure their progress, and give insights through Learning Analytics. Anticipate more mechanisms to embed or integrate with Business Intelligence Tools (BI), resulting in comprehensive data and information.

Embedded Analytics 52

Embedded Analytics Data Visualization Artificial Inteligence Analytic Tools 52

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. ’ Calculating the NPS score is complex, so it’s best to use a calculator or let your analytics tool do it for you. CES survey in Userpilot.

Feedback Software 81

Feedback Software Analytic Tools Research Software Customer Feedback 81

Userpilot

NOVEMBER 30, 2023

TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. Let’s dive in!

Product Research 82

Product Research User Testing Research Software Data Visualization 82

Userpilot

JUNE 30, 2023

Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. Video: A proven example of content that’ll boost engagement, you can embed a video module in your resource center. There are many metrics to explore.

Analytic Tools 89

Analytic Tools Embedded Analytics Data Visualization User Testing 89

Userpilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Finally, embed the videos into your knowledge base for easy user access. The more customer data you collect, the better your overall product experience.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

NOVEMBER 27, 2023

Ways to analyze churn and improve retention rates based on the data. There are several ways you can gather and analyze churn and retention data; through methods such as cohort analysis , retention tables, path analysis , and feedback tools. There are two main types of churn, namely, customer churn and revenue churn.

Product Research 76

Product Research Data Visualization Feedback Software Analytic Tools 76

Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. Collect both qualitative and quantitative feedback , group the data into the two categories of feedback, and conduct analysis. Social listening.

Feedback Software 86

Feedback Software User Testing Customer Feedback Analytic Tools 86

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. The Pendo dashboard is simple, fun, and color-coded for ease of use.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. We live in an era of big data. What is Customer Analytics Software?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 12, 2023

Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire. An effective way to collect user persona data is to send your surveys to new sign-ups as part of your welcome flow. Examples of questions to ask in user persona surveys: What will you be using {product name} for?

Data Visualization 75

Data Visualization Product Research Research Software Analytic Tools 75

Userpilot

FEBRUARY 3, 2023

Also, take this as a chance to collect data on the job-to-be-done (JBTD) to personalize their experiences later on. A simple welcome page with a personalized message where you address users by name and reinforce your value proposition goes a long way. Effective strategies for primary onboarding: Greet users with welcome messages.

Onboarding KPIs 94

Onboarding KPIs Customer Experience User Testing Customer Feedback 94

Userpilot

JANUARY 8, 2024

Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info).

Analytic Tools 98

Analytic Tools Research Software Feedback Software Customer Experience 98

Userpilot

JULY 15, 2022

Finally, align your data sources across teams to ensure you do not become the source of your blindspots. Not all touchpoints can be tracked by analytics. No analytics can track all of the touchpoints or behind-the-scenes happenings. What are the data sources feeding the dark funnel? Let’s consider the three of them.

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Analytic Tools Research Software Feedback Software Data Visualization 88

Iteratively Blog

JANUARY 10, 2021

“Data is a team sport” is something we believe strongly in and talk about often at Iteratively. Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. In short, in a data-led company analytics involves almost everyone. PM: Let me ask data team. ?????

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Birst BI

FEBRUARY 13, 2018

Today, Constellation Research , a leading technology research and advisory firm based in Silicon Valley, announced that Birst, an Infor company, for the fourth consecutive time, has been named to the Constellation ShortList for Cloud-Based Business Intelligence and Analytics Platforms.

Embedded Analytics 66

Embedded Analytics Data Visualization Analytic Tools Research Software 66

Userpilot

JUNE 8, 2021

Mixpanel and Amplitude are two leading product analytics solutions that provide in-depth analytics. Usersnap and Canny are feedback platforms that allow businesses to capture, organize, and analyze product feedback. Product analytics to help you track user activity and make adjustments accordingly.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. For this, you must collect data and segment users based on their needs, in-app behaviors, NPS responses, and product usage. How fast do users get to an “Aha!”

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Userpilot

JUNE 10, 2022

identify which requests you can tackle first using product analytics and segmentation. Users send bug reports when they’re using your product and it suddenly stops functioning as it should. Bug reports require immediate attention because if left unchecked they will lead to a negative user experience and increase your churn rates.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

MARCH 25, 2022

Truth be told, there are many options to gauge customer satisfaction — in-app surveys, email surveys, phone calls, you name it. Easier to analyze data and automate responses. It helps accumulate very accurate data and define what product changes should be made in the first place to reduce churn or increase product stickiness.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Product Research 85

Usersnap

JULY 27, 2020

You can install the widget on your website or app, or even embed it to a native button and trigger upon click to launch the request form. If you want to reply to the customer to perhaps get more information or thank them, you can open the link to the original feedback in Usersnap’s dashboard to respond. via the API.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Intercom, Inc.

JULY 31, 2019

Embed a video message in your chatbot. Use these details plus those gathered from data enrichment tools to segment your users and personalize their next steps. If you know what step comes next in your sales process, tailor your message to match and embed an app to encourage immediate action. They can always message later.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

UX Studio: Product Management

DECEMBER 14, 2021

Drop the name of the product or feature in your title and give a little description of the process in your subtitle. Here are some guiding questions: What was the product’s name? The best way to do this is to embed an interactive prototype into your case study. Here’s an easy-to-follow structure: Title and subtitle.

UX 71

UX Data Visualization Technical Review Embedded Analytics 71

The Product Coalition

JUNE 30, 2021

From hosting videos, organization, and distribution, Vimeo VOD has helped many content creators, mainly in the B2C sector, to upload and embed their content. In 2017, acquiring Livestream, a service provider for live streaming, marked the onset of Vimeo entering the B2B market. So, choose your OTT platform wisely.

Technical Review 89

Technical Review Systems Review Analytic Tools Embedded Analytics 89

Userpilot

APRIL 21, 2024

Embed videos. To do either, the prospective customer needs to enter their email address, name, and company. By submitting the form, you give Fluid the data they need to qualify and follow up on the lead. Consumer Trends report by Hubspot, around 47% of customers discover products by searching online. Amazon ranks in no.1,

Research Software 82

Research Software Feedback Software User Testing Reporting Tools 82

Reveal

DECEMBER 2, 2021

Reveal Embedded Analytics. Collecting data is easy, yet interpreting that same data is difficult. This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Modus Create

APRIL 13, 2022

Using smart links, you can embed live data from multiple applications to the project pages in Atlas. According to Okta’s Business at Work report, companies with more than 2,000 employees deploy an average of 187 apps. Atlassian Data Lake — Simplifying Cross-Platform Analysis. Image Source: atlassian.com.

Embedded Analytics 98

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 98

Mind the Product

JULY 31, 2017

Being a product manager encompasses many things; vision, organization, analysis, and communication, to name a few. Lauren Gilchrist’s talk on “How to be a Scientist”and Erika Mule’s work from “Just Enough Research ,” have both helped embed the concept of learning as a core skill of product teams.

Product Research 94

Product Research Product Management Product Manager Embedded Analytics 94

Usersnap

AUGUST 20, 2021

With that, you can use the data to make customer experience improvements. The first stage includes making decisions about how to cluster the data, via tags or labels. Do you have an abundance of feedback data, and still you don’t know what to do with it? That’s why you must get good at customer data feedback analysis.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

APRIL 21, 2024

Userpilot also offers solutions for user onboarding and product analytics as well. Qualaroo : Focused on user research , Qualaroo is a survey-design platform for collecting and segmenting feedback, performing analysis, and viewing results in the form of dashboards. Plus, it provides in-depth reporting and survey segmentation.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

OCTOBER 24, 2023

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Note : Keep in mind, however, that it’s not just about observing who returns, but about who stays active and engaged in the long term (and with statistically significant data to support it).

Customer Experience 79

Customer Experience User Testing Customer Feedback Onboarding KPIs 79

Userpilot

NOVEMBER 2, 2022

Customer service uses AI for multiple purposes, including chatbots, answering support queries, and analyzing data. Using AI in customer service improves your customer service agent’s work, enhances the customer experience , and reduces your operating costs significantly. How is AI changing customer service?

Artificial Inteligence 93

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 93

Userpilot

APRIL 25, 2022

First, you need to decide which area of your product to focus on (use data to guide your decision ). You could identify a series of key journeys – signup , activation , referral, or checkout to name a few. Friction logs aren’t technical documents, which means anyone who uses your product or service can create them.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization User Testing 93

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. From NPS surveys to real-time data, GainsightPX has it all. It’s also possible to create custom dashboards for your product.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52