Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Some companies prefer to organize their teams around product managers with specialist skills , like growth or data analysis.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Product Research 89

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. What tools can help you personalize the customer experience? Customer retention marketing is any marketing that aims to keep both new and current customers happy. This is a two-step process that involves collecting data and analyzing it.

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

DISQO

OCTOBER 15, 2019

Technology has made it possible for endless data about our health to be captured at every (literal) step. Health trends and data can be misinterpreted or misread, and fears of illness unfounded or trips to the doctor unnecessary. This isn’t unique to the world of research.

Research Software 40

Research Software Feedback Software Product Research User Testing 40

DISQO

OCTOBER 15, 2019

Technology has made it possible for endless data about our health to be captured at every (literal) step. Health trends and data can be misinterpreted or misread, and fears of illness unfounded or trips to the doctor unnecessary. This isn’t unique to the world of research.

Research Software 40

Research Software Feedback Software Product Research User Testing 40

Userpilot

SEPTEMBER 11, 2023

It involves market research, goal setting, and the development of your go-to-market strategy. The launch phase, on the other hand, is your time to execute and implement your marketing strategy. Choosing the right tool to work with can make your life easier. Sample user persona for a product marketer.

Product launches 103

Product launches Product Research Data Visualization Research Software 103

Usersnap

AUGUST 25, 2021

Are you part of a SaaS company? Especially because in critical moments, you rely on the importance of customer feedback to grow your profits. There are a multitude of SaaS businesses springing up, as businesses continue to become more digital. By asking your customers for feedback. We got you covered here.

Feedback Software 52

Feedback Software User Testing Customer Feedback Research Software 52

UX Planet

JANUARY 16, 2024

SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. This belief makes you disregard market research because you feel you already know everything customers want. It illuminates your target audience, their pain points, and desires.

Branding 95

Branding User Testing Product Research Data Visualization 95

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Run continuous market research, discovery, and/or user research to better understand how to solve problems. Platform Product Manager.

Research Software 96

Research Software Analytic Tools Feedback Software Product Research 96

Userpilot

SEPTEMBER 14, 2022

Both Product Marketing and Product Management teams need to work together. Product marketing is responsible for market research, product development, branding, advertising, and pricing. Look back and learn- collect feedback and improve. Market Research. Go-to-market strategy. Advertising.

Product Research 90

Product Research Feedback Software Research Software Product Marketing 90

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Market research, differentiation, and positioning are necessary to prepare for the product launch. Are you ready to dig in?

Product Research 93

Product Research User Testing Customer Feedback Research Software 93

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. You can estimate it with Product-Market Fit ( PMF ) and Net Promoter Score ( NPS surveys ), by collecting qualitative feedback and tracking product usage. Use a product-market fit (PMF) survey. Let’s dive in!

User Testing 97

User Testing Product Research Feedback Software Analytic Tools 97

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? Often shortened to VoC, voice of customer, or voice of the customer, is a method of market research that paints a picture of your customer’s experience with your website or product.

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

The Product Coalition

JULY 6, 2022

The majority of such apps have undergone iterative and incremental development to enhance and improve their features. It is a methodology that is followed by a majority of software development companies today. It is a combination of processes and tools that helps startups create products and features that customers want.

Startups 124

Startups Feedback Software User Testing Product Research 124

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches. Collect user feedback and see how well your product was received.

Product launches 90

Product launches User Testing Product Research ChatGPT 90

Userpilot

SEPTEMBER 12, 2022

tNPS provides immediate feedback and helps identify friction points, optimizes touchpoints in the user journey , and helps you understand how to increase customer satisfaction. This metric lets you assess business health and compare the internal NPS data against industry benchmarks. Why should you implement tNPS in your SaaS?

Feedback Software 95

Feedback Software Product Research Onboarding KPIs User Testing 95

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

Userpilot

OCTOBER 13, 2022

To differentiate your product successfully, conduct market research, track product usage , and collect feedback to identify user needs. Product-market fit is a good indication of how competitive your product is. All the development, marketing, and branding decisions need to be informed by your product vision.

Product Research 91

Product Research User Testing Feedback Software Research Software 91

ProductPlan

FEBRUARY 3, 2022

A product ops manager (or team) exists to support the product team by: Facilitating user interviews and other market research. Analyzing data to help product management make better-informed decisions. Managing tools (for roadmapping, prototyping, etc.) Strengthen Product Feedback Loop.

Product Research 95

Product Research User Testing Data Visualization Customer Experience 95

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? You may have realized how customer feedback has become a huge focus in recent years. In this era where new technology pops up every day, you are required to constantly make changes to your products.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

CardBoard

AUGUST 24, 2023

Product Ops is the behind-the-scenes function that streamlines the journey from a product idea to its delivery in the market. Imagine a team that aligns your product strategy with your business goals, fosters communication between different teams, and sifts through data to provide valuable insights. That’s what Product Ops does.

Data Visualization 52

Data Visualization Product Research Customer Feedback Feedback Software 52

The Product Coalition

MAY 13, 2020

Product Operations, or Product Ops, is a role within a product team that facilitates the easy communication and sharing of resources and data between departments. Together they talk through what they want to build, and then the POM handles some of the the more nitty-gritty tasks, like data gathering and market research.

Product Research 148

Product Research Data Visualization User Testing Research Software 148

The Product Coalition

NOVEMBER 26, 2019

engineers, designers, data engineers, simply don’t care, or lack “right culture”, but that’s actually rarely the case. Departmental goals and incentives further push developers towards building robust, scalable, elegant software. For many organizations the solution is product management.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

Revulytics

MARCH 20, 2018

It’s a question that when thoughtfully contemplated prompts such answers as: “they give us good ideas, they evangelize for us on social media, they reduce our costs, they collaborate with us, they try our new products, they introduce us to their customers, and they share their data with us.”. What makes your customers more valuable?

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback User Testing 60

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Build in-app flows to help users discover features. User empathy.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

DISQO

MAY 6, 2020

So CEO Jeff Dailey convened a group of superstars from within Farmers to operate independently, to develop products and services tailored for modern consumers, and to do so without disrupting the core Farmers system, processes, products or distribution model. A lot has changed since the 80s, especially technology.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

So CEO Jeff Dailey convened a group of superstars from within Farmers to operate independently, to develop products and services tailored for modern consumers, and to do so without disrupting the core Farmers system, processes, products or distribution model. A lot has changed since the 80s, especially technology.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Usersnap

JUNE 8, 2020

Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. 18 giveaways provided by the speakers were drawn to lucky winners, and exclusive perks for UX and CX tools were given out. Customers are evolving, and so should your CX practices.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

Data Visualization 90

Data Visualization Research Software Feedback Software Analytic Tools 90

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Mixpanel

JUNE 10, 2020

But in the consumer finance space, sensitivity towards personal financial data makes considerations around product experimentation all the more delicate. Ours are: Drivers before solutions HBML, or hypothesize-build-measure-learn (more on this in the next section). Experiment with purpose—and guardrails. LinkedIn | Twitter.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

Product Research 120

Product Research Feedback Loop Feedback Software User Testing 120

DISQO

OCTOBER 24, 2019

I believe 2020 will be the year for managed partnerships between big firms and tech startups, which offers a more efficient path for growth than pure consulting solutions, traditional mergers & acquisitions, or building in-house solutions from scratch. Emerging technologies and partnerships with startups will close that gap.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

I believe 2020 will be the year for managed partnerships between big firms and tech startups, which offers a more efficient path for growth than pure consulting solutions, traditional mergers & acquisitions, or building in-house solutions from scratch. Emerging technologies and partnerships with startups will close that gap.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

JULY 23, 2019

Is the solution simply to innovate? In an always-on, device-centric industrial era, new tools like Alpha’s rapid consumer feedback platform help inform product development strategies. Now, you have access to the tools to put your team consistently in the mind of the consumer.

User Testing 40

User Testing Branding Data Visualization Product Research 40

DISQO

JULY 23, 2019

Is the solution simply to innovate? In an always-on, device-centric industrial era, new tools like Alpha’s rapid consumer feedback platform help inform product development strategies. Now, you have access to the tools to put your team consistently in the mind of the consumer.

User Testing 40

User Testing Branding Data Visualization Product Research 40