Userpilot

JANUARY 8, 2024

Book a demo now to begin. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making. What is a customer acquisition strategy?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

MARCH 7, 2024

Book the demo! Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a funnel report? A funnel report is an analytical tool used to visualize the customer journey or user flow through different stages of engagement with software. Wondering about the name?

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Customer Experience 105

Userpilot

APRIL 26, 2022

Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Pendo is a digital adoption software that enables its customers to create product experiences for the end-users. As the name suggests, this module enables users to send and prioritize feedback. Code Sandbox.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

MARCH 23, 2023

NPS surveys often get higher responses due to their simplicity and are helpful when making product development decisions and providing customer support. Book the demo ! This helps them know which customers to ask for reviews to attract more customers. Want to see how it works in practice? What is product NPS?

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 14, 2023

Dunning emails should include the company name, reason behind the email, payment details, schedule for retrying the charge, a link to settle the balance manually, and contact information for the support or billing team handling the transaction. What is a dunning email? Failed payments.

Analytic Tools 102

Analytic Tools Data Visualization Customer Experience User Testing 102

Userpilot

MARCH 29, 2024

Book a demo now to begin. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion funnel leak? Upon reviewing your feature pages, many website visitors will realize the product doesn’t align with their expectations. Userpilot can help.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

JANUARY 9, 2024

Review and analyze to identify improvement opportunities. If you're looking to perform a UX audit of your own, book a Userpilot Demo to see how we can help you with it. Keep error messages simple and include a constructive solution. Put it all together in a shareable UX audit report. Session recording example by Hotjar.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

NOVEMBER 2, 2023

Sales-led growth , on the other hand, is built around the traditional sales process and tactics like trade shows or demos. Book the demo to see how you can use it to improve your marketing efforts and drive revenue growth. The advantage of emails over in-app messages is that they allow you to reach inactive users and win them back.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. WalkMe is one of the biggest names among digital adoption platforms (DAP).

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 31, 2023

Mixpanel has sticky headers that always display the name and cost of pricing plans no matter how far down the pricing page a visitor scrolls. Book a demo to see how Userpilot helps! Take Userpilot (hey, that’s us) for example: Get your free Userpilot demo today! Why is pricing page design important?

Feedback Software 102

Feedback Software User Testing Customer Experience Data Visualization 102

Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. If your SaaS offers a demo or a free trial, value realization can be the decisive moment when a user decides to convert into a paying customer. Create one code-free with Userpilot.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Split

MARCH 27, 2024

This guide is about identifying and fixing these issues, from leveraging the right tools to adopting best practices and making informed coding decisions. The best part is you’ll be doing it all you’ll be doing it all with simple code examples. File: This file will contain your application code. But fear not!

Software Review 52

Software Review Data Visualization User Testing Customer Experience 52

Userpilot

MARCH 25, 2024

We also show you a few good product tour software tools. Book the demo to find out more! Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What are product tours? As the name suggests, they consist of a list of tasks that users have to complete to achieve a goal.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 21, 2022

Showing testimonials and reviews on your platforms so customers can see you’re trustworthy. So why not try a Userpilot demo and see how you can build customer trust without coding? It has a genuine apology and shows a clear, actionable message so you easily know what to do next. Asana’s humorous error message.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 22, 2021

Engagement tools are software applications that help to facilitate and encourage two-way interactions between your SaaS and its customers. The right in-app engagement software will help you to increase in-app user engagement. The most effective way to achieve this is to use in-app engagement software to design positive experiences.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

DECEMBER 19, 2022

Minimize time to value of your product: As the name suggests, time to value is the amount of time it takes for a user to experience value in your product. Book a demo to see it in action. Use popups, tooltips, and other forms of in-app messaging to prompt feature discovery and adoption. Modal asking for a customer review.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

AUGUST 2, 2023

Perform A/B testing to see which subject lines and messaging improves metrics. Book a demo now. An effective email contains a clear and compelling email subject line, one concise call to action, and a form of personalization (it could be using a customer’s name or preference only to send relevant emails).

Data Visualization 98

Data Visualization Analytic Tools Customer Experience User Testing 98

Userpilot

JULY 7, 2022

Leverage in-app messaging to communicate with your customers regularly. Use advanced segmentation to show the right message to the right user. For example, the customer sticks with your product because changing it would mean having to spend time migrating data, going through a demo, and setting up configurations again.

Research Software 98

Research Software Feedback Software Customer Experience User Testing 98

Userpilot

FEBRUARY 20, 2023

Book the demo ! For example, this could be 1) logging in 2) inviting a teammate, and 3) sending them a message. Users rate Pendo highly for its ease of set-up which doesn’t require any coding. The best feature about Pendo has been the constant collection of User clicks without the need to set up trackers via code.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JUNE 30, 2023

With Userpilot , you can create surveys code free from scratch or benefit from our templates, trigger automated answers, or follow-up questions to user responses. Book a demo to learn more! Online reviews: Allow customers to share their opinions and experiences publicly on review websites.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Userpilot

JANUARY 6, 2022

Tired of reading tons of generic reviews that don’t really help you discover which tool is best for you? We’ve prepared an in-depth, honest comparison and review of two top tools for feature adoption that we’ve either experienced first-hand or that have been used by friends at other SaaS companies. Clean UI and Easy UX.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Software Review 98

Userpilot

MARCH 14, 2023

Userpilot is a no-code solution where you can segment users based on various user attributes such as user data, company data, in-app content engagement, etc. For example, a software company could segment its users based on their feature usage. This shows customer loyalty, so you can send in-app messaging requesting reviews.

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

Userpilot

FEBRUARY 21, 2023

Book the demo! You need to install a snippet of tracking code at the top of your site and Heap does the rest. G2 reviewers give Heap an average score of 4.3, Customers praise Heap mostly for its easy and code-free set-up and intuitive user interface. Heap vs Pendo: Heap Review. Heap vs Pendo: Heap Review.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 1, 2022

Address customers by name. People love the sound of their name, so have your customer support team address customers by name in their interactions. Book a Userpilot demo and learn more about how you can offer personalized in-app support to your users. As a bonus, they’ll leave positive reviews on third-party sites.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

OCTOBER 27, 2021

Should you go with big names like WalkMe or Whatfix ? Both platforms can be used without programming knowledge, but coding is necessary to fully customize them. Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. Book a demo to see how it can improve your customer feedback systems. It’s good practice to customize the messages for different users.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

FEBRUARY 10, 2023

If you want to make the most out of your user personas to improve product adoption, why not book a Userpilot demo ? But you can also create personas based on legitimate user research and make them more useful when designing your onboarding process , marketing messages , sales scripts, and more. What is a persona?

Research Software 98

Research Software User Testing Analytic Tools Feedback Software 98

Userpilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. For example, use contextual in-app messages , such as tooltips, to drive feature discovery.

Feedback Software 102

Feedback Software Analytic Tools Product Research User Friction 102

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Why not book a Userpilot demo to see how you can upgrade your customer research game?

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

OCTOBER 24, 2023

Since you’ll need software to resurrect users, why not book a Userpilot demo and see how you can retain more users for your business? In the same way, there are some instances where you need to focus on resurrected user retention, including: When there’s churn rates spike due to an issue with your app.

Customer Experience 101

Customer Experience User Testing Customer Feedback Onboarding KPIs 101

Userpilot

FEBRUARY 9, 2022

Build your new user onboarding experience flows with Userpilot, a no-code product adoption tool. Get a personalized demo and see how easy it is to get started. Say your product is project management software. That’s quite a bit harder than just a hypothetical understanding that the software will help keep you organized.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Userpilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Book a demo to learn how Userpilot’s effective features can improve your customer experience. Get a Userpilot demo! What is product experience in SaaS?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

MARCH 23, 2022

Reach out to promoters to ask for reviews or recommendations. Most NPS surveys have one question only: “On a scale of 0-10, how likely are you to recommend software ABC to a friend or colleague?”. Get a Userpilot demo and see how. Hubspot onboarding message. Add a personal message as Slack does in the image below.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Amplitude

NOVEMBER 26, 2019

Data is often not accessible unless you can write code. Intuitive tools and naming. Source: Amplitude’s Demo Project. Step 2: Use clear and unique names. Name things in ways humans can understand so that there’s no confusion about what a data point means. Source: Amplitude’s Demo Project.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

SEPTEMBER 15, 2022

Remove friction with UI feedback using error messages or hotspots to set the right expectation from your product. Get a demo and get started right away. It also determines user loyalty to your brand—the higher the customer happiness, the higher the likelihood they’ll stay subscribed to your software.

Feedback Software 93

Feedback Software Analytic Tools Customer Feedback User Testing 93