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Six predictions for the UX and CX industries in 2020

Userzoom

This may even become a competitive differentiator. The right of every person to be able to access any digital product, no matter their disability, will finally become a mainstream concern, rather than just an afterthought and will become baked into product development. Benchmarking 101 [ebook]. Download the library.

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Four top challenges UX teams face in 2020 and how to solve them

Userzoom

These include: ‘Integrating user research into product development’ is the number one challenge faced by 64% of our respondents, last year it was ‘securing resources and budget’. 70% of CEOs now see UX and CX as a competitive differentiator, however budgets are remaining stagnant. 1) Inclusion within the product development process.