Remove Development Remove Embedded Analytics Remove Messaging Remove Tips
article thumbnail

Top 7 Reasons For Customer Churn in SaaS and Tips to Address Them

Userpilot

3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6:

article thumbnail

15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. You can tell customers are developing a positive relationship with your product when they become active users. NPS surveys explained. Product adoption rate.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Customer Lifecycle Management in SaaS: How to Increase Engagement at Each Stage

Userpilot

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. Read on to uncover product growth insights

article thumbnail

16 Customer Acquisition Strategies To Increase Conversion Rates

Userpilot

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Identify these users and reach out, asking that they write a review or grant you a video interview you can embed on your landing pages or social media.

article thumbnail

Track feature requests & read customer feedback on Slack: what we do at Usersnap

Usersnap

We at Usersnap believe the voice of customers should be the driver of product development. You can install the widget on your website or app, or even embed it to a native button and trigger upon click to launch the request form. Treat them like messages and conversations. Step 2: Embed it to your product.

article thumbnail

Userlane vs Walkme: Which is the best tool for onboarding?

Userpilot

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. Users can also embed videos, articles, and more into walkthroughs. Customizable Reports. Predictive Analytics.

article thumbnail

Product Roadmap Presentation: 6 Examples Included Templates

Usersnap

Moreover, given that the Powerpoint roadmaps always sit in their own silos, away from the tools used by the product development teams, any updates in the roadmap have to be manually translated into the development plans each time to ensure consistency. But sharing a Powerpoint roadmap presentation is like sending a message in a bottle.