Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

Userpilot

FEBRUARY 22, 2024

Retaining customers is an incredibly important part of any growth-driven business. According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Thus, it only makes sense that you work hard to retain any customer that makes a purchase. What is customer retention?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

MARCH 26, 2024

TL;DR A feature launch plan guides teams through the process of developing and releasing a new in-app feature. A product launch strategy aims to create a new product to expand your customer base and increase revenue. However, in the absence of a proper strategy, even the most outstanding feature will fail to attract and retain users.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

TL;DR A feature launch plan guides teams through the process of developing and releasing a new in-app feature. A product launch strategy aims to create a new product to expand your customer base and increase revenue. However, in the absence of a proper strategy, even the most outstanding feature will fail to attract and retain users.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

TL;DR A feature launch plan guides teams through the process of developing and releasing a new in-app feature. A product launch strategy aims to create a new product to expand your customer base and increase revenue. However, in the absence of a proper strategy, even the most outstanding feature will fail to attract and retain users.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

TL;DR A feature launch plan guides teams through the process of developing and releasing a new in-app feature. A product launch strategy aims to create a new product to expand your customer base and increase revenue. However, in the absence of a proper strategy, even the most outstanding feature will fail to attract and retain users.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

TL;DR A feature launch plan guides teams through the process of developing and releasing a new in-app feature. A product launch strategy aims to create a new product to expand your customer base and increase revenue. However, in the absence of a proper strategy, even the most outstanding feature will fail to attract and retain users.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 92

Feedback Software Analytic Tools Research Software Customer Feedback 92

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

Userpilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Webinars play an important educational role.

Feedback Software 100

Feedback Software Analytic Tools Research Software User Testing 100

Userpilot

MARCH 7, 2024

TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. What is user engagement?

Analytic Tools 101

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 101

Userpilot

APRIL 29, 2024

How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. A segmentation survey is used to gather the data necessary to segment customers. It also helps teams better understand their existing and prospective customer base. Let’s dive in!

Analytic Tools 95

Analytic Tools Research Software Feedback Software Product Research 95

Userpilot

JULY 31, 2023

Chances are you already know their broad responsibility is to develop and implement a marketing strategy roadmap for a specific product. We will also point our readers toward some amazing resources for development. They work at the intersection of development, marketing, and sales. But what exactly does this entail?

Product Marketing 94

Product Marketing Onboarding KPIs User Testing Marketing 94

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Incorporate gamification elements for celebrating user milestones to enhance engagement.

User Testing 86

User Testing Product Research Customer Experience User Experience 86

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Use social proof to reassure users and build trust.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

UX Planet

FEBRUARY 1, 2024

Developing applications that cater to this large market can have a widespread positive impact. Designing applications that address these specific pain points can set the stage for groundbreaking solutions. Mobile applications can provide a convenient and accessible platform for users to manage their finances.

Analytic Tools 97

Analytic Tools Data Visualization Research Software Reporting Tools 97

Gainsight

MARCH 9, 2022

In the world of Customer Success, metrics often tell the story. Whether it’s Lifetime Value (LTV), customer acquisition cost (CAC), or the champion of them all, net revenue retention (NRR), companies rely on metrics to tell them how effectively they are serving their customers, and by extension, how well their businesses are doing.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Customer Feedback Feedback Software 105

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 93

Analytic Tools Data Visualization Research Software Onboarding KPIs 93

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

The Product Coalition

MARCH 10, 2021

Read on to learn how to go further in your teaming agreements, or watch the webinar here. Align Purpose & Meaning through a Product and User Session Daniel Pink’s book “Drive” illustrates the need for people to do work with a purpose, to be in service of something that matters. Learning should be an investment, and it takes time.

Research Software 139

Research Software Webinar Product Research User Testing 139

Revulytics

JULY 12, 2017

Stack Overflow co-founder Jeff Atwood has noted that he’s “a big fan of developers handling tech support calls for their software, at least a part of the time. It really motivates them to address the pain points users are experiencing, because they become shared pain points.” Where should I focus QA efforts?

Data Visualization 65

Data Visualization Reporting Tools Analytic Tools Development 65

Userpilot

JANUARY 15, 2024

Effective UI design is crucial for user engagement and satisfaction, making it a vital aspect of modern web and app development. For UX, some of these principles include: User Personas : Creating customer profiles that represent your main types of users in order to design an experience that fits their needs.

Research Software 92

Research Software User Testing Feedback Software UX 92

Userpilot

OCTOBER 6, 2023

It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase.

B2B 104

B2B Analytic Tools Feedback Software Data Visualization 104

Userpilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? Forget Your Customers, What Are Your Account Manager’s Pain Points? 5 Easy Ways To Collect Feedback During Onboarding.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. Product Development aims to grow within the existing market by introducing new or enhanced products.

Feedback Software 102

Feedback Software Analytic Tools Research Software Data Visualization 102

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. A value-added product is enhanced with additional features or characteristics to make it more convenient or helpful to customers.

Feedback Software 95

Feedback Software Research Software User Testing Product Research 95

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 97

Feedback Software Onboarding KPIs User Testing Strategy 97

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. Starting from their first point of contact to when they subscribe and eventually become raving fans of your product.

Feedback Software 75

Feedback Software B2B Customer Feedback Customer Experience 75

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Your ideal customer, known as your buyer persona, is the hero of any good product story. to a shared objective.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

OCTOBER 10, 2022

Product marketing involves bringing a product to market and aligning its messaging with customer needs. Whereas traditional marketing focuses on customer acquisition alone, product marketing drives everything from acquisition to activation , adoption, and retention. Userpilot organizes webinars to teach users how to use new features.

Feedback Software 96

Feedback Software Research Software Product Research User Testing 96

Userpilot

JANUARY 26, 2023

How can you incorporate it into the product development process? TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. This can be a valuable differentiator that attracts more customers. What is inclusive product design? Book the demo!

Product Research 98

Product Research Feedback Software Research Software User Testing 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Customer Experience 82

Userpilot

FEBRUARY 20, 2020

This simple new feature follow up made their users extremely happy. Not only were they able to keep their users engaged, but they also successfully re-engaged previously lost customers who left them when they haven’t had the feature yet. Quite possibly, your users may simply not be able to appreciate it. Host a webinar.

Feedback Software 121

Feedback Software Onboarding KPIs User Testing Customer Experience 121

Revulytics

AUGUST 28, 2018

Metallica’s data-driven, customer-centric approach can be applied to pretty much any industry that seeks to further engage its users through more relevant and meaningful virtual and in-person events. The same strategy can also be applied for digital events like webinars. Target only those customers that have purchased it.

Data Visualization 80

Data Visualization Events Analytic Tools Reporting Tools 80

ProductPlan

SEPTEMBER 30, 2021

Product professionals talk to customers and stakeholders to understand what’s important to them. They unpack their pain points to get to the root cause. We conduct customer research and stakeholder alignment so we can figure out what matters. Watch our webinar on IMPACT: Applying an IMPACT Prioritization Strategy.

Strategy 52

Strategy User Testing Product Research Customer Experience 52