The Product Guy

MARCH 2, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. James builds products and services which delight customers and differentiate companies. View the live stream…. Better Products.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

FEBRUARY 2, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Dan Mason Head of Product, People Magazine. View the live stream…. About The Product Mentor. Better Products.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Dan Mason Head of Product, People Magazine. View the live stream…. About The Product Mentor. Better Products.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

Intercom, Inc.

NOVEMBER 21, 2019

The key differentiator here is that, while many companies operate with a theory about their customers, Sprout Social relies on customer data about who their users really are – and what they really want. What they’re thinking, how they’re feeling. Referrals from happy customers are, after all, your best marketing.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

BrainStation Product Management

AUGUST 7, 2019

In fact, interviewees come from all sorts of industries and their discussions – which rarely clock in above the half-hour mark – cover everything including arts, science, user experience, strategy, career tips, design, differentiation, and metrics. . How I Built This.

User Testing 63

User Testing Research Software Product Research Product Management 63

Intercom, Inc.

FEBRUARY 22, 2018

What I find to be one of the biggest hallmarks, if not the hallmark of quality onboarding, is to blur the lines between the core use of your product and the introduction of your product to the point where people can’t really differentiate between the two. The closest thing is browsing a magazine, which are monthly subscriptions.

Onboarding KPIs 194

Onboarding KPIs User Testing Customer Experience Research Software 194

BrainStation Product Management

AUGUST 7, 2019

In fact, interviewees come from all sorts of industries and their discussions – which rarely clock in above the half-hour mark – cover everything including arts, science, user experience, strategy, career tips, design, differentiation, and metrics. . How I Built This.

User Testing 40

User Testing Product Research Research Software Product Management 40

Business of Software Conference

OCTOBER 23, 2019

It’s biased by recency – the guy I talked to yesterday or the magazine article I just read. And the ideal product covers all of the basic expectations and has at least one delighter, one differentiator. Somehow our gut has gotten us where we are. But in fact our gut is really very biased by a lot of things.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Business of Software Conference

JANUARY 16, 2020

But what I learned after doing this literally like nine thousand times is if you start anywhere you will generally end up with neat positioning that isn’t necessarily differentiated and if you want positioning that wins in a market you have to show how you’re different than everyone else. They were giant. They were giant.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108