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10 Ways of Adding Value to Products in SaaS to Drive High-Margin Sales and Increase Profitability

Userpilot

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. Adjust your marketing strategy and positioning to ensure you’re promoting the true value of your product. Meet them where they want with multiple support options, including a self-serve knowledge base.

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Why Digital Customer Success Is Crucial in 2023 and Beyond

Gainsight

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. For instance, serving in-app guides, onboarding checklists, and a knowledge base can drive faster time to value.

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14 Real-Life Product Adoption Examples for Every Stage of The Customer Journey

Userpilot

Communicating with your user base with new feature announcements to overcome feature blindness, like Userpilot. Providing self-service support with an in-app knowledge base , like Miro. They're important for software development to get early feedback, but they usually don't stick around. Innovators (2.5%

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6 Customer Communication Pain Points in SaaS + How to Resolve Them

Userpilot

In-app support strategies to eliminate them. From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn. This section explores both strategies.

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SaaS Customer Support Best Practices and Examples

Userpilot

This article examines how to create an exceptional customer support strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. To create an effective support strategy , you must first define your support philosophy. Book a demo to learn how it works today.

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Appcues vs Spekit – Which Is Better for No-Code Growth?

Userpilot

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

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Chameleon vs Apty – Which is Better for No-Code Growth?

Userpilot

Which tool for no-code growth is worth your time and money; Chameleon or Apty? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?