Differentiation Knowledge Base Startups Strategy 
Userpilot
JULY 18, 2023
For established SaaS companies, the average churn is between 5% to 7% per year, early-stage startups should expect an average annual churn of 10% to 15%. Here are other metrics subscription-based companies should track alongside churn: Customer retention rate. Multiply the figure by 100. Poor onboarding. Bad customer service.
Gainsight
OCTOBER 23, 2019
Once you have a foundation in place to engage and delight customers when they need you most, you can start investing in proactive strategies that proactively improve the experience. For example, if you see trends in the types of questions your customers ask, you can collect and codify those answers in a knowledge base.
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Intercom, Inc.
SEPTEMBER 28, 2021
“Instead of considering company size when prioritizing the problems to be solved, we classified based on maturity of a customer’s knowledge base”. Classifying customer knowledge base maturity when building Intercom’s Articles product. This approach was crucial to designing our Articles product.
Userpilot
OCTOBER 30, 2023
As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. However, with a good product and a combination of the right retention strategies, it’s possible to retain a high percentage of your users. This is easier said than done.
Userpilot
MARCH 15, 2023
It is a top digital adoption platform for creating user flows, knowledge bases, and task lists, as well as providing analytics and user feedback management. with Salesforce), and can potentially be too expensive for small startups on a tight budget. Allows you to develop knowledge bases for self-help solutions.
Userpilot
OCTOBER 25, 2022
Userguiding is a good solution for basic customer engagement experiences for really small startups, as its starting price ($99 per month as of now) makes it one of the cheapest customer engagement tools on the market. Using a tool to automate the process makes it faster to implement and test different customer engagement strategies.
Userpilot
MARCH 24, 2023
With Whatfix you can create interactive user guides and knowledge bases with ease. In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Allows you to develop knowledge bases for self-help solutions. Pros of Whatfix?
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