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8 Ways to Provide After-Hours Support in SaaS

Userpilot

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Product documentation articles.

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How Interactive Self-Serve Guides Help You Elevate Customer Experience

Userpilot

The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features. Embed your guides inside a resource center to make it readily accessible.

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Microcopy UX: Tips and Examples for Great UX Writing

Userpilot

Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. When writing microcopy for UI, prioritize clarity over creativity.

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Consumer-Generated Marketing: Tools You Can Use to Grow Your Product

The Product Coalition

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. In today’s highly saturated marketing environment, exorbitant marketing costs and big budgets are often required for effective promotion. What is consumer-generated marketing?

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Product Briefing – September 14, 2023

Department of Product

Use cases suggested by Retool include document summarisation, ML-powered image labelling for ecommerce and chart visualizations. The company’s CEO says the implementation of Intercom’s customer service chatbot combined with Retool’s access to LLMs upped the bots success rate from 20% to 60%.

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10 Real-Time Customer Engagement Techniques That Drive Loyalty and Retention

Userpilot

Engaging customers in real time has many benefits, including competitive advantage, better marketing performance, improved brand loyalty, customer retention , and easier time closing sales. Gamification triggers a dopamine rush that makes users come back to those actions to experience the same positive emotions again.

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Dark Funnel in SaaS: How To Confront Dark Funnel and Make It Work for You?

Userpilot

Unfortunately, traditional marketing and sales funnels aren’t enough. The buyer’s journey is not a linear path and that leaves companies and marketers with an enormous attribution blind spot. Make use of branded conference swag to promote your company at conferences and raise positive awareness.