Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

ProductPlan

FEBRUARY 8, 2022

Some early warning signs that product managers are spread too thin, and it’s time to consider product ops include: No longer capable of managing the product management toolset themselves. Inability to process and learn from the flood of customer feedback and data pouring in.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

Userpilot

NOVEMBER 14, 2022

Product planning is the iterative process that prepares every stage of the product development life cycle, from the initial idea through launch and further development. Product planning focuses on the customer and business outcomes that the product should achieve. Stages of product planning.

Product Research 98

Product Research User Testing Research Software Onboarding KPIs 98

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. How can ChatGPT be useful for product management?

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

The Product HQ

APRIL 20, 2024

This stage requires a high level of empathy from product leaders to identify the challenges that their users face as well as possible, lucrative solutions that work despite the complexities of their customer segment and market. Conduct your market research and determine the product strategy.

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Product managers try to solve customer problems, address customer pain points, add value for customers, etc. Empathy in product management spans wider than seeing which buttons customers click.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Userpilot

JULY 17, 2023

TL;DR A product team structure describes how the business organizes experts from different roles and functions to deliver successful products. The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

The Product HQ

FEBRUARY 1, 2023

Within this leadership role, group product managers oversee the development of a group of products from the beginning, to its testing stages and eventual product launch onto the market. This includes the development and review of the product roadmap to guide the product team toward achieving the company’s objectives.

Product Management 52

Product Management Product Manager Certifications User Testing 52

Mixpanel

JUNE 7, 2019

In this blog post I’ll share why we launch features in phases and make customer feedback the primary input for determining readiness. Amazon’s customer obsession principle. Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Creating opportunities.

User Testing 100

User Testing Feedback Software Research Software Customer Feedback 100

Mixpanel

JUNE 12, 2023

For example, if someone from the product team already knows about all of the user steps (or events) in the product that are being tracked between signup and paid conversion, they can ask a much smarter and more specific question of the analytics team to suss out where user friction is occurring.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Mixpanel

JUNE 12, 2023

For example, if someone from the product team already knows about all of the user steps (or events) in the product that are being tracked between signup and paid conversion, they can ask a much smarter and more specific question of the analytics team to suss out where user friction is occurring.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Userpilot

AUGUST 15, 2023

There’s a vast gap between a great idea and bringing that idea into reality: and there’s no better example than a product launch plan. If you get your product launch plan wrong, all the hard work and effort of building your product might be for nothing. What is a product launch plan?

Feedback Software 97

Feedback Software Research Software Analytic Tools Product launches 97

ProductPlan

MAY 21, 2019

Continuing to exist as a separate product because it has a distinctive brand or market, or it simply makes more sense to maintain as a standalone offering. Sunsetting your product because the acquirers were far more interested in acquiring talent, technology and/or customers than the product you manage. Try it Free.

User Friction 59

User Friction Research Software User Testing Customer Experience 59

Userpilot

FEBRUARY 20, 2020

In the words of Dave Gerhardt of Drift : Traditional marketing focuses on acquiring and converting customers. Product marketing on the other hand focuses on marketing to customers, driving demand and adoption, all with the goal of creating happy, successful customers. The three pillars of product marketing.

Feedback Software 108

Feedback Software Research Software Product Marketing User Testing 108

Userpilot

OCTOBER 29, 2020

The more product-led the company, the more post-signup activities the product marketer will do. The pre-signup activities include planning product launches, writing product and feature pages, writing help docs, FAQs, sales/cs enablement assets, and creating bottom-of-the-funnel educational content.

Analytic Tools 99

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

Mixpanel

JUNE 12, 2023

For example, if someone from the product team already knows about all of the user steps (or events) in the product that are being tracked between signup and paid conversion, they can ask a much smarter and more specific question of the analytics team to suss out where user friction is occurring.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Userpilot

FEBRUARY 20, 2020

In the words of Dave Gerhardt of Drift : Traditional marketing focuses on acquiring and converting customers. Product marketing on the other hand focuses on marketing to customers, driving demand and adoption, all with the goal of creating happy, successful customers. The three pillars of product marketing.

Feedback Software 89

Feedback Software Research Software Product Marketing User Testing 89

Userpilot

JUNE 9, 2021

How to get your first Product Management job. How to get your first Product Marketing job. A Product Manager builds the product by identifying customer needs and creating specifications for developers. Salaries: Product Managers are better paid. Like Product Management, this role is relatively new as well.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52