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Moving from reactive to proactive customer support

Intercom, Inc.

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

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The ultimate customer support tech stack for 2022

Intercom, Inc.

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Let’s dive in.

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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Download The Ultimate Guide to Conversational Support. Educate customers on new features.

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9 essential sales steps you need to grow your SaaS startup

Intercom, Inc.

The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. “You will be better served in the long run if these are viewed more as product collaborators” It can also help shape marketing messaging. What words do they use? Iterate the product based on feedback.

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5 customer acquisition strategies for winning new customers

Intercom, Inc.

Go to town on channels that you can turn on and off, like outbound or cold email or advertising. And after the first year I was only getting nine downloads a day. I worked for another year, again six hours a week, and I was only getting 30 downloads a day. Nowadays “Growth Everywhere” has about 80,000 downloads a month.

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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

Download your copy of the thought leadership paper now. The pandemic has transformed the way we do business and build relationships with customers – highlighting the need for digital-first solutions and personalized, conversational messaging. Invest in the right tools and frameworks. Outbound messaging (70%).

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Create user manuals and training guides way faster than ever before

The Product Coalition

I’ve been looking for an easy way to create freebie downloads. I’d say our primary challenge was always building the right outbound sales process. Specifically for sales, for each new company even with existing sales frameworks, you have to explore new horizons on your own. This software fits the bill!”?—?one