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The Ultimate List of Product Experience Resources for 2021

Gainsight

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. How to Create a Best-in-Class Free Trial Experience. In-App Engagement Kit (ebook).

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How to Wow a Customer and Win Their Loyalty [With Examples]

Userpilot

Answering quickly won’t do you much good if it takes your customer service team days to actually resolve the issue that the user is facing. Whether you’re a small business or a SaaS enterprise, be sure to streamline your support process and offer self-service options. Userpilot’s self-service knowledge base.

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What Are The Stages Of The SaaS Sales Process?

Userpilot

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales compensation tends to be higher when targeting enterprise customers since it takes longer to close deals and each contract brings in more annual recurring revenue ARR for the company. The enterprise model.

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What is Proactive Monitoring?

eG Innovations

While a small percentage of errors may not affect the user experience, if the issue is left unattended, the percentage of errors may increase over time and ultimately affect the service performance. It is important that your IT administrators know about problems before users notice and complain.

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Make New Product Features Stick

The Product Guy

Some products use explainer videos to tell their users how to benefit from a new feature. This is more likely to work for a mobile app for consumers than for a desktop application for enterprise. Remove features that your users are not using, while being careful to not damage the user experience with other features.

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Micro and Macro Conversion Examples: Understanding What’s the Difference and Why They Are Important

Userpilot

Downloading an ebook. Tracking and keeping an eye on micro-conversions are important because they help you: Get insights on user behavior : Not all customers use your product for the same reasons. It has three pricing tiers: Traction at $299 per month, Growth at $499, and customized Enterprise plans from $1,000.

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Best Resources for Data Folks

Iteratively Blog

It provides the latest thinking on big data, analytics, and their implications for the enterprise from a range of experts across various industries. Download the ebook. Making Data Simple is IBM’s official data analytics podcast hosted by Al Martin, IBM VP of Data and A.I. Development. It’s recorded once a week. ? 5 Data Stories.