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5 User Pitfalls to Avoid

The Product Guy

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

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Make New Product Features Stick

The Product Guy

Some products use explainer videos to tell their users how to benefit from a new feature. This is more likely to work for a mobile app for consumers than for a desktop application for enterprise. Remove features that your users are not using, while being careful to not damage the user experience with other features.

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How to Wow a Customer and Win Their Loyalty [With Examples]

Userpilot

Answering quickly won’t do you much good if it takes your customer service team days to actually resolve the issue that the user is facing. Whether you’re a small business or a SaaS enterprise, be sure to streamline your support process and offer self-service options. Userpilot’s self-service knowledge base.

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What Are The Stages Of The SaaS Sales Process?

Userpilot

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales compensation tends to be higher when targeting enterprise customers since it takes longer to close deals and each contract brings in more annual recurring revenue ARR for the company. The enterprise model.

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Static vs Dynamic Alert Thresholds for Monitoring

eG Innovations

Enterprise grade products and native cloud monitoring (e.g., In a large enterprise, a monitoring tool that provides visibility into the different network, server, and application tiers can collect millions of metrics. Therefore, eG Enterprise allows IT managers to use a combination of static and automatic dynamic thresholds.

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20 Best SaaS Landing Pages and Why They Convert So Well

Userpilot

Landing pages need to account for their intended audience, whether that’s enterprise customers who need more information or gamers that want high-speed software. Highlights: Short and effective copy Contact form as the central element Social proof Humanizing images Personalizes user experience 2. Figma Figma landing page.

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The Ultimate List of Product Experience Resources for 2021

Gainsight

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. How to Create a Best-in-Class Free Trial Experience. In-App Engagement Kit (ebook).