5 Ways to Create a Personalized User Experience


A single CRM or email marketing app might serve startups and enterprises, UX designers and product managers , visual learners, and kinesthetic learners. No two users are the same, so why should their onboarding be. How to collect data to create a personalized user experience?

Creating An Enterprise SaaS Marketing Strategy


How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Enterprise SaaS marketing, however, is a different story entirely. What is enterprise SaaS marketing? Challenges of the enterprise sales process.


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Application Modernization Guide for Enterprises

Modus Create

These legacy applications are often hosted on traditional, on-premises infrastructure, which is provisioned for peak user demand, resulting in expensive infrastructure idling for large amounts of time. The cost to operate the application is constant rather than fluctuating with user demand.

A summary of “Building Products for the Enterprise”

The Product Coalition

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. users).

eG Enterprise Features

eG Innovations

Beautifully Wrapped Gifts: 8 Delightful Features in eG Enterprise to Improve the User Interface Experience and Enhance Workflows. In this blog, I am going to cover a few features we’ve added at customer request that will benefit our user community at large. eG Enterprise

Top 5 User Experience (UX) Design Agencies in 2020–2021

The Product Coalition

That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience.

Synthetic Simulation for Proactive User Experience Monitoring of Web Applications

eG Innovations

Managing web applications is not a small task and making sure that these web-based business applications are online when that busy workday starts is a challenge for many enterprises. The user indicated that their web portal for customer access to the sales portal went down.

Recap of 2017 Predictions & Trends for User Experience Design & Research


Enterprise applications with consumer grade user experiences. Yes, it is true that Enterprise Applications, even employee facing applications, have been trying to catch up with B2C consumer facing applications and websites. Enterprise applications have a long development cycle (in general) and find it hard to integrate rapid design and iterate cycles. User Experience Research

Enterprise UX Design: Make me think

The Product Coalition

Enterprise UX Design: Make Me Think “Don’t make me think” is a renowned mantra in the world of design, coined by Steve Krug. It teaches us how to create great experiences in a straightforward and accessible manner. This isn’t necessarily true of enterprise products.

User Experience is Top of Mind for IT Executives Today

eG Innovations

Therefore, user experience is top of mind for IT executives in today’s application-centric world. IT admins are measured by user experience metrics in today’s digital economy. User Experience is Much More Than Just Response Time.

The Enterprise Design Conundrum

The Product Coalition

Enterprise software is in the middle of a design-led revolution. Intuitive interfaces have entered our enterprise lives, much more striking in similarity to their consumer app cousins. Enterprise product management, however, is a mindset change. is enterprise product management a glorified title for project management? The UX In Enterprise Enterprise products are not built to delight. They are built to supplement a day in the life of a business user.

Emerge named #1 Global Leader in the 2020 Clutch Leaders Matrix for User Experience Companies

Emerge Insights

Emerge, a Digital Agency in Portland, OR, is positioned highly for Ability to Deliver in the Leaders Matrix in Clutch’s 2020 independent evaluation that compares user experience design capabilities across consulting firms, agencies and design companies. Experience Design Insights News

The Blind Spots of B2B Product Vendors (And How to Fix Them)

Mind the Product

One of the interesting things about developing software in the Business-to-Business (B2B) space is that you often don’t know what users need, even when you think you do.

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Monitoring Citrix Real Time User Experience: See What Performance Your Users Are Getting

eG Innovations

User Experience defines the Success of Citrix Virtual Apps and Desktops Deployments. User experience is the biggest and most important factor in determining the success of Citrix rollout in an organization. One way to monitor user experience is using synthetic monitoring.

Enterprise Products - Roadmap Planning and Development Methodology

Effective Roadmap Planning and Development Process for Enterprise Products

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. You need to be precise, if it’s the CEO, CFO, VP – Sales, CMO, etc… You need to know as what ROI this user looks out to buy the product and continue to stay vested in the journey. Similar approach applies to user persona. Iteratively capture feedback and improve the functional value and user experience.

Monitoring Citrix User Experience in Real Time: See What Your Users Are Seeing

eG Innovations

User experience is the biggest and most important factor in determining the success of Citrix rollout in an organization. When end-users are happy with their virtualized applications and desktops, then everything is hunky dory and Citrix admins can focus on operations and maintenance. But when users are impacted due to, say, slow logons, session disconnects, slow screen refresh, etc., White Paper: 4 Different Approaches to Measuring Citrix User Experience.

Hassen Karaa – Building a Successful Enterprise Product: Think Beyond the Features

Mind the Product

Prior to Okta, Hassen was at Microsoft where he worked on various enterprise products. In this talk, Hassen tells the story of two enterprise products, of how critical integrations were to their respective failure and success (but not just in terms of features!), and of the four principles for success that he learned from this experience. 4 key Principles for Enterprise Product Success. Enterprise Integrations Worth Investigating.

Do You Measure Up? Metrics for Enterprise SaaS Product Managers


Another core benefit to digital products is that it’s possible to improve the user experience over time (such as by adding new features or upsell Digital products make it possible to improve the user experience over time. However, perhaps the greatest benefit of building a digital SaaS product is the ability to track key metrics that tell the story of your product—and your Track key metrics that tell the story of your product and your users. users.

Why Product Management for B2B Needs to be Different From B2C

Mind the Product

Is there a difference between developing an enterprise and a consumer product? In both cases your software product is used by humans, but an enterprise is a legal entity, while a consumer is a person. And the fact that an enterprise is a legal entity makes product management for enterprise products a little different. Here, there is tremendous space for variation in user context and user needs. Buyer vs User. Value vs User Experience.

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Why is NodeJS the Ideal Framework for Enterprise App Development?

The Product Coalition

wikipedia.org For a convincing digital footprint, having a user-focused web app is a must for any enterprise, and for building a great web app, it is essential to use a robust, swift, and versatile technology. Why is NodeJS ideal for Enterprise App Development?

Why building for enterprises may seem like feeding an elephant?

The Product Coalition

Understanding how B2B product management is a different ball game altogether Product folks who have worked on the early stage enterprise products may relate with the title. Building an enterprise product is a whole lot different from building a consumer product. Much of this difference can be attributed to the buying behavior of the enterprises and the complexities arising out of the vastness of the enterprise process you are trying to fix.

Top 10 eG Enterprise Monitoring Features for Multi-Tenant Managed Service Providers (MSPs)

eG Innovations

eG Innovations works with Managed Service Providers (MSPs) across the world, who use eG Enterprise to deliver value-added services to improve their customers’ resilience and business outcomes. discovered for their infrastructure are automatically associated with this user ID.

6 Customer Fit Types and How to Use Them To Drive Customer Success


Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users. Customer fit is not the same as user persona or ideal customer profile.

The Central Role of Application Performance Monitoring in Enterprise IT

eG Innovations

With the focus on keeping users happy, the importance of monitoring at the application layer has had more attention recently. In this blog, we will focus on Application Performance Monitoring (APM) – what is it, why is it important, and why enterprise IT teams are focusing on it.

8 Key AIOps Capabilities in eG Enterprise Make Monitoring Proactive and Efficient

eG Innovations

In this blog, we will review the AIOps capabilities of eG Enterprise and see how machine learning, intelligent correlation and advanced analytics help organizations: Get actionable alerts from millions of metrics collected in real-time. Figure 7: How performance rating works in eG Enterprise.

Appcues vs. WalkMe: Which is Better for Your Product Adoption Strategy?


Looking for user onboarding tools for your SaaS? Product adoption is critical to the success of a SaaS business because it reduces churn, improves opportunities for customer expansion, and increases user activation. Users churn (ie. Reason #3 – User Activation.

4 Strategic Steps To Delivering A New Product Experience At Enterprise Scale


At Pulse Everywhere, we launched the all-new Gainsight Horizon Experience—Gainsight’s new User Experience powered by a simple, intuitive, and beautiful design system and a set of UI components to serve as the building blocks. Executive Perspective Product Experience

Design Trends – 2018 Will be the Year of the Human

Mind the Product

Accessibility has long been a consideration for our industry, but 2018 will see a new wave of users who demand truly inclusive and ethical services. 2018 has started off with Facebook refreshing the News Feed in favour of “meaningful social interactions” and Apple’s investors demanding stronger initiatives to prevent screen addiction in young users. Ask yourself if your product is helping the user achieve their aims, or is unnecessarily demanding their attention.

Office 365 Performance Monitoring and Troubleshooting: What Microsoft Can’t, But eG Enterprise Can

eG Innovations

A recent analysis by Skyhigh Networks on 27 million employees rated Microsoft Office 365 as the most widely popular enterprise cloud service by user count. At eG Innovations, we have been a Microsoft Office 365 user for several years. A couple of days ago, our users were complaining of slowness when accessing SharePoint Online. When our users were complaining, the Microsoft portal’s dashboard showed that all the services were up and running.

Product Consolidation


Product consolidation refers to combining several products that sell separately but have overlapping functionality or user personas into one product. Let’s say your company sells enterprise SaaS solutions. That gives your enterprise buyer the chance to pick and choose.

eG Enterprise Staffing Guidelines for Citrix Digital Workspace Services

eG Innovations

This post will outline some of the ITIL guidance from the perspective of eG Enterprise and a Citrix-based digital workspace. Why eG Enterprise is a World Leader in Citrix Monitoring ». Large (> 3,000 Citrix users). Medium (500-3,000 Citrix users). Small (up to 500 Citrix users). eG Enterprise Staffing Guidelines. Large (> 3,000 Citrix users). Medium (500-3,000 Citrix users). Small (up to 500 Citrix users). Monitor Users.

Why you need to test UX with non-users


This fitness app is sort of popular, but there hasn’t been any solid user experience (UX) research done in a while and it definitely could use some improvement. You might interview some customers, continue to identify features that need improvement, and create prototypes to test new designs with some of your users. Proper UX testing requires that you test a product with representative users. In an enterprise context, well, they might not have a choice.

Net Promoter Score (NPS): The Complete Guide for SaaS


Then, you can use these insights to guide your users to these ‘desired behaviour patterns’ in your onboarding. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention.

What is tree testing and how can it improve your site’s usability?


We’ve touched on tree testing before in our beginner’s guide to card sorting , and although these two methods of user testing share many similarities the method you use to arrive at your results is reversed. To test the navigation of Shopify, we asked our participants to click where they expect to learn more about ‘enterprise level selling solutions’ Here’s how they did… The correct option is Enterprise , which can be found underneath Ways to Sell.

Monitoring Moodle Applications to Deliver High Quality Educational Services

eG Innovations

In this article, we will cover a case study of one of our higher education customers using eG Enterprise to proactively monitor and troubleshoot their Moodle applications to ensure service availability and performance for their staff and students. Real User Monitoring of Moodle Applications.

Soma Ray & Stephanie Agotborde from Booking.com on ‘Making UX Research a Team Sport’


And also how, through the coaching of others and democratizing user research throughout the company, Soma and Stephanie massively scaled the number of user needs and pain points solved. And sometimes this collaboration can turn into a challenge, especially when it comes to solving user needs at scale. So, at Booking.com, we have a huge UX community that are identifying and addressing multiple user needs in simultaneous.

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20 expert opinions on UI design trends for 2018


How do we figure out if the user is truly getting value beyond simple activation? Far too many conversations are centred around technology, frameworks or toolkits, and these things are being treated as if simply using them automatically ensures good user experiences and design. And this way of authentication is already popular among mobile users. The average iPhone user unlocks a device 80 times per day, 89% use Touch ID, according to Apple.