Intercom, Inc.

DECEMBER 14, 2018

Email is an important channel for acquiring, supporting and retaining users. However, if not done properly, you can damage your sending reputation, meaning users won’t get your emails at all ??. Ultimately, fewer emails arriving at their intended destination means fewer conversions for you. “We’ve spent the past few months working hard on improving the systems that ensure stable, consistent deliverability for our senders” We’ve spent the past few months working hard on improving the

Analytic Tools 171

Analytic Tools Reporting Tools User Testing Data Visualization 171

Mind the Product

DECEMBER 14, 2018

Google’s aim is to organise the world’s information and make it universally useful. From this original mission it has moved to making hardware such as Google Home. In this #mtpcon London talk, Google’s VP Design for Hardware, Ivy Ross, describes the challenge for her team of working out what it felt like when you held Google in your hand. Start With What’s Happened Before and Elsewhere.

User Testing 104

User Testing Research Software Customer Experience Product Research 104

AB Tasty

DECEMBER 14, 2018

Is your ecommerce business ready for voice search? It should be. Voice commerce sales amounted to an impressive $1.8 billion in. Read more. This article was originally posted on AB Tasty as 6 Tips for Making Your Ecommerce Business Ready for Voice Search.

Article 74

Article User Experience Customer Experience 74

UX Studio: Product Management

DECEMBER 14, 2018

“It’s a miracle that curiosity survives formal education.” I couldn’t agree more with Albert Einstein. Almost none of the UX professionals I know started their careers as UX experts-to-be, including most of my friends here at UX studio. We aim to help you find the best UX course online to start off or improve your knowledge as a UX-er. What made us psychologists, sociologists, teachers, lawyers and representatives of so many other professions all so fond of the world of UX?

Research Software 73

Research Software UX Feedback Software User Testing 73

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Product Management

The Product Coalition

DECEMBER 14, 2018

by Ashley Sefferman , Head of Content at Apptentive When Ben Horowitz published his thoughts on the idea that product managers are the CEO of their products in “ Good Product Manager/Bad Product Manager ” nearly two decades ago, the concept was profound, but divisive. Should PMs be tasked with such a heavy assignment? Does viewing oneself through this lens take a product to a new level of achievement, or does it set a product leader up for total failure?

Product Management 60

Product Management Product Manager Feedback Software Reporting Tools 60

UXCam Bluespace

DECEMBER 14, 2018

Let's improve your app onboarding!

Customer Feedback 40

Customer Feedback Customer Experience User Experience UX 40