The Product Adoption Data That Customer Success Needs
JANUARY 27, 2023
In the late 90s, Dell was one of the top PC manufacturers in the world. Their call centers used to field tens of thousands of calls every day from people all over the world trying to switch on and use their first PC. One afternoon, one of the agents got a call from a disgruntled customer telling him that the coffee holder supplied with the PC was not working.