Fri.Jan 27, 2023

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The Product Adoption Data That Customer Success Needs

Gainsight

In the late 90s, Dell was one of the top PC manufacturers in the world. Their call centers used to field tens of thousands of calls every day from people all over the world trying to switch on and use their first PC. One afternoon, one of the agents got a call from a disgruntled customer telling him that the coffee holder supplied with the PC was not working.

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Unusual business in the product discovery stage by Kristian Collin Berge

Mind the Product

In this ProductTank Oslo talk, Kristian Collin Berge, Founder of UX Signal shares an example of early-stage product discovery and what the usual problems are. Watch the video to see him talk in full, or read on for an overview of the key points! [.] Read more » The post Unusual business in the product discovery stage by Kristian Collin Berge appeared first on Mind the Product.

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Evaluative Research Design Examples, Methods, And Questions For Product Managers

Userpilot

Looking for excellent evaluative research design examples? If so, you’re in the right place! In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. Sound like it’s worth a read? Let’s get right to it then! TL;DR Evaluative research gauges how well the product meets its goals at all stages of the product development process.

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Battling Roadmap Inconsistency

ProductPlan

If you’ve been in a product for a while, you’ve almost certainly run into the problem of inconsistent documentation. This problem rears its ugly head in lots of places: Requirements spread across product briefs, PRDs, Jira or other workflow management tool tickets, and wireframes Web-based and in-app user guides Sales collateral, especially in B2B situations in which sales execs like to put their spin on the pitch Product roadmaps Inconsistent documentation is, of course, only one example of a l

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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15 B2B SaaS Free Trial Best Practices To Boost Conversion Rates

Userpilot

The success of your product, the future of your company, and your future as a PM depend on paying customers. However, it would be naive to expect customers to part with their hard-earned cash without first trying out the product. As a SaaS product manager , how do you give users a chance to experience your product value? Do you prefer free plans or just free trials?

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5 Best Tools for Product Owners

airfocus

Product owners need to have the right tools to help them manage and prioritize their work, as one of the most important links in the scrum team's chain. Here are 5 tools for product owners.

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5 Most Effective Techniques for Gathering Voice of Customer (VoC) Data in B2B

Product Management University

Voice of the Customer (VoC) data gives B2B organizations deeper insights into the business of their target customers so they can build, market, sell, and deliver higher-value products and services that lead to more consistent and predictable growth. In B2B though, voice of customer data is used for more than just products. It’s the foundation for the organization’s strategy and the key to well-coordinated execution plans across product management, product marketing, sales, and customer suc