Daniel Elizalde IoT Blog

MARCH 16, 2014

A few years ago, when I was working as Product Manager of an Enterprise Data Management Product, a company approached us to help them solve a major challenge. They had just invested in a state-of-the-art automation system capable of generating tons of data (to the rate of gigabytes/second). A few months later, they realized that their new investment wasn’t paying […] The post Big Data: 6 Key Areas Every IoT Product Manager Should Address first appeared on Daniel Elizalde.

Product Management 62

Product Management Product Manager Enterprise Management 62

TSIA

MARCH 21, 2014

Technology has improved the types of self-service offersings that support service teams can offer to their customers, but too often, the types of self-service programs are not used correctly, or customers struggle to get their questions answered through self-service platforms. At this point, they either get frustrated and call their rep, or give up entirely.

Development 40

Development Strategy Technology 40

TSIA

MARCH 19, 2014

Several months ago, I authored a five-part miniseries of Inside Technology Services blog articles, articulating the top mistakes made when starting a managed services (MS) business. The blogs were based on a TSIA Service Insight (research report) published for members in TSIA’s Managed Services discipline. The blog articles identified each mistake, while the full research report delved into deeper detail about the consequences of making those mistakes, as well as steps that could be taken

Data Visualization 40

Data Visualization Reporting Tools Document Technical Review 40