Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 84

Feedback Software Analytic Tools Research Software Software Review 84

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

MAY 3, 2023

Thanks to the template library, they are easy to create but not so easy to customize without coding. Userpilot offers more UX patterns than Pendo and its onboarding experiences are easier to customize without coding skills. Guide layouts Pendo supports a number of UX patterns you can use to educate and engage your users.

Onboarding KPIs 89

Onboarding KPIs Software Review Analytic Tools Data Visualization 89

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Most companies use all 3 strategies to some extent.

Feedback Software 86

Feedback Software Analytic Tools Research Software User Testing 86

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 90

Analytic Tools Research Software Data Visualization Onboarding KPIs 90

Userpilot

MAY 27, 2024

Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. But why is customer perception important, and how can you improve it?

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

Userpilot

SEPTEMBER 2, 2024

Now, imagine applying this level of understanding and customization to your marketing strategy. A customer-led marketing strategy is about transforming your approach to reflect the same level of personalization. Create educational content to teach users how to get the most out of your product. Book a demo to learn more!

User Testing 92

User Testing Customer Feedback Customer Experience User Friction 92

Userpilot

AUGUST 30, 2024

In this article, we will outline the typical journey for customer service representatives, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. In the SaaS industry, a CSR helps users navigate software applications, troubleshoot technical issues, and drive product adoption.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 27, 2024

Embarking on a career as a customer service representative involves a combination of education, skills development, and practical experience. In the SaaS industry, they help users navigate software applications, troubleshoot technical issues, and drive product adoption.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization Customer Feedback 86

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. Lack of depth in customer health scores can result in false-positive reports of happy customers who unexpectedly churn. In fact, its purpose is to celebrate!

Feedback Software 52

Feedback Software Systems Review Technical Review Reporting Tools 52

Userpilot

AUGUST 31, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a customer advocate? Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Customer Feedback Data Visualization 52

Userpilot

AUGUST 25, 2024

Embarking on a career as a customer experience analyst involves a combination of education, skills development, and practical experience. In the SaaS industry, they analyze customer data, feedback, and behaviors to enhance user satisfaction and retention, ensuring the software meets user needs and expectations.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

OCTOBER 6, 2023

Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. Your job here is to provide content that positions your product as the best fit, so it stands out (e.g. Review stage (BoFu). It attracts people (who’d otherwise be strangers) to become your customers.

B2B 93

B2B Analytic Tools Feedback Software Data Visualization 93

Userpilot

SEPTEMBER 19, 2024

Because an in-app resource center is available within the product itself — unlike other self-service software that host knowledge bases on another domain — this reduces onboarding friction and promotes customer education , which leads to improved customer acquisition. In-app product review CTA in Userpilot.

Data Visualization 59

Data Visualization User Testing Customer Experience Research Software 59

Userpilot

APRIL 22, 2024

But what strategies work? Providing educational content to keep users engaged and informed. Sending in-app surveys to gather relevant feedback and iterate your strategy. Encouraging referrals and reviews to expand word-of-mouth. Implement the customer success best practices with Userpilot code-free.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How did their product marketing strategy put their audience first? Product marketers define market positions, shape product messaging, and drive product pricing and customer retention strategies. Product marketing strategy vs. traditional marketing strategy.

Feedback Software 85

Feedback Software Research Software Product Research User Testing 85

Userpilot

NOVEMBER 19, 2022

So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Here are 4 actionable strategies to improve your customer service KPIs: Use interactive walkthroughs to give step-by-step guidance to customers and reduce dependency on the support team.

Onboarding KPIs 87

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 87

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. Sounds simple, right? Not necessarily. What is SaaS marketing? What are SaaS best practices?

Feedback Software 103

Feedback Software Product Research User Testing Customer Experience 103

Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Book a demo to get started! What is customer retention?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to do this successfully, you need to have a solid customer engagement strategy in place. Provide proactive support and ongoing education with a resource center. We got you covered!

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

AUGUST 31, 2024

Product Marketing Teams Can Use Userpilot to: Promote In-App Product Launches without Dev Help Increase New Feature Adoption with Interactive Guidance Measure New Feature Launch Success with Analytics Segment Happy Users to Increase Product Reviews Get a Demo 14 Day Trial No Credit Card Required What is a customer service representative?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Userpilot

OCTOBER 18, 2021

Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth. If you want your SaaS to grow sustainably, you should implement at least one of these strategies: adopting a product-led growth model, creating valuable and actionable content, in-app onboarding , exceptional customer care.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Onboarding KPIs 82

Userpilot

MAY 21, 2024

Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Expansion and Advocacy : When customers purchase additional products through upsells , and share their positive experiences. to iterate retention strategies and reduce churn. How to implement it?

Data Visualization 89

Data Visualization Customer Experience User Testing Customer Feedback 89

Userpilot

AUGUST 28, 2024

Product Marketing Teams Can Use Userpilot to: Promote In-App Product Launches without Dev Help Increase New Feature Adoption with Interactive Guidance Measure New Feature Launch Success with Analytics Segment Happy Users to Increase Product Reviews Get a Demo 14 Day Trial No Credit Card Required What is a customer service representative?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Alchemer Mobile

AUGUST 6, 2020

With all this content, it can be easy to get overwhelmed when looking for a place to start, attempting to answer a specific question, or searching for external educational recommendations on mobile product management. Build vs. Buy: When to Buy Software or Build It Yourself | “Should we buy this software or should we build it?”

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

The Product HQ

JULY 1, 2024

However, with so many software and conventional product companies offering product owner jobs, it pays to know the average product owner’s salary, to make a better decision on where you want to apply. This is usually because there’s more scope for that particular position, in that city. Apply for the best initial salary package.

Technical Review 97

Technical Review Certifications Software Review Agile 97

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Strategies you can use to lean on marketing segmentation for higher retention rates. The first strategy you can use is to tailor the onboarding process for each user persona.

Customer Experience 89

Customer Experience User Testing Feedback Software Customer Feedback 89

The Product HQ

JULY 1, 2024

Due to that scarcity, employers are eager to attract product managers through generous compensation. The software product manager role commands high salaries, strong equity, excellent bonuses, and a powerful career track in tech. A word of caution: the “education level” cut can sometimes be misleading.

Technical Review 52

Technical Review Product Management Product Manager Software Review 52

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 88

Feedback Software Analytic Tools Customer Experience User Testing 88

Userpilot

FEBRUARY 3, 2023

Customer analysis is important because it helps you create a personalized marketing strategy , reduces churn and increases retention , helps you make smarter product improvements , and helps you identify your most valuable customers (your target market). Create in-app surveys code-free with Userpilot.

Analytic Tools 89

Analytic Tools User Testing Research Software Feedback Software 89

The Product Coalition

JUNE 13, 2019

Sure, there are some junior positions out there that can be reached with a few months’ experience and a prestigious certification. However, most of the time professionals who undertake the transition aim to build the following story with their resume: their gradual acquisition of product skills across different positions and functions.

Positioning 60

Positioning Technical Review Product Management Product Manager 60

Userpilot

AUGUST 30, 2024

In this article, we will outline the typical journey for customer engagement managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Starting a career as a customer engagement manager requires understanding the key steps, skills, and experiences needed for success.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

AUGUST 23, 2023

Here is the typical career path for product analysts: Junior product analyst (entry-level) Senior product analyst (mid-level) Product manager / product insights manager/data scientist (senior-level) There are no strict educational requirements to become a product analyst. What are the skills needed for product analysts?

Data Visualization 76

Data Visualization Reporting Tools Analytic Tools Research Software 76

Userpilot

AUGUST 28, 2024

Embarking on a career as a customer engagement manager involves a combination of education, skills development, and practical experience. Here’s a roadmap to get you started: Gain Relevant Education : A bachelor’s degree in business, marketing, management, or a related field is typically required.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52