Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 93

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 93

Userpilot

JANUARY 15, 2024

You can rig your surveys to be sent periodically like most types of NPS surveys or trigger them after specific events (e.g. after customer onboarding or their first transaction within a trading and lending services platform). This creates a feedback loop that you can use to drive continuous improvement.

Analytic Tools 78

Analytic Tools Feedback Software Reporting Tools Data Visualization 78

Userpilot

JULY 4, 2023

Userpilot NPS Dashboard. The real power of Userpilot surveys, however, lies in the built-in analytics dashboard. In addition to a specialized NPS dashboard, you get a general dashboard for tracking, visualizing, and analyzing survey responses. Analyze survey responses on a simple dashboard. SurveyMonkey.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Embedded Analytics 74

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Let’s get started.

Embedded Analytics 87

Embedded Analytics Customer Experience Customer Satisfaction Software Review 87

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. Intercom welcome survey example.

Data Visualization 79

Data Visualization Product Research Software Review Feedback Software 79

Mind the Product

FEBRUARY 14, 2018

Google Analytics as Your Default Platform? Sure, if it’s 2010… A product manager’s role as an analyst is sometimes forgotten or not recognized. As a product manager, the impact of your business decisions will be measured by your product’s front-end data. In-app Services. Crash Reports. Visualization.

Data Visualization 86

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 86

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. Always use both UX analytics quantitative and qualitative data for better insights. What is UX analytics? UX-Analytics-Instead-of-App-Analysis.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 95

Embedded Analytics Analytic Tools Feedback Software Data Visualization 95

Userpilot

NOVEMBER 20, 2022

Offer self-service support with an in-app resource center to allow customers to find instant help. Organize events and meetups to connect with customers in-person and engage them with your brand. One of the best ways to drive real-time engagement inside your app is event triggering. Offer self-service options.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 95

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 95

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Embedded Analytics 90

Userpilot

JANUARY 9, 2023

Sales analytics to identify better-qualified prospects and improve your marketing strategy. For example, a UX designer may have a different set of goals for an onboarding tool than a product manager using the same tool. You can offer proactive self-service support via a help center. Interactive walkthrough.

Feedback Software 90

Feedback Software Analytic Tools Research Software Customer Experience 90

The Product Coalition

JUNE 22, 2020

Processes Methodologies Analytics Automate processes to do the boring work for you You’ll save a lot of time down the road by automating a few different processes or at least conducting them manually but routinely. which is easy to manage via Hotjar settings. Also, make sure you don’t ask people again if they’d already said ‘no’?—?which

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Lenny Rachitsky

MARCH 3, 2024

At various times he has been the engineering director overseeing Events, Places, Photos, Videos, Timeline, Privacy, and more. Before Reality Labs, he ran the Ads and Business Platform product group, where he led engineering, product, research, analytics, and design, taking annual revenue from $4 billion to $40 billion in five years.

CTO 86

CTO User Testing Analytic Tools Research Software 86

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

NOVEMBER 30, 2023

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g. Why is it important?

Product Research 86

Product Research User Testing Research Software Data Visualization 86

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. For the best user experience, combine all the self-help resources in an easily accessible knowledge base. Host customer events. How fast do users get to an “Aha!”

User Testing 97

User Testing Feedback Software Research Software Analytic Tools 97

Amplitude

MARCH 12, 2019

Define relevant events, event properties, and user properties. While the data in Amplitude was self-service, the lessons learned from the data weren’t. Anyone can create a Notebook right in Amplitude and embed charts directly into them. Dashboards are great for monitoring North Star metrics and KPIs.

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

Iteratively Blog

JANUARY 10, 2021

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. The product team has defined the goals and metrics for this new feature and will have a view of what event tracking is needed to measure those metrics. Start by putting analytics front and center.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Amplitude

NOVEMBER 4, 2020

By using analytics in Amplitude, our team found our customers’ retention was related to how often they learned something from an Amplitude chart and shared that learning with their network. The more users learn, the more they embed into our network. The more they embed into our network, the higher our retention rates!

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

JUNE 9, 2022

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. Users can also embed videos, articles, and more into walkthroughs. Customizable Reports. Event-Triggered Actions.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

JULY 10, 2023

Businesses are faced with the challenge of reaching their target audiences in a cost-efficient and impactful way. In this context, the role of product managers becomes increasingly crucial. By actively supporting marketing efforts, product managers can unlock new avenues for growth and bring innovative ideas to the table.

User Testing 83

User Testing Feedback Software Analytic Tools Data Visualization 83

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. This helps to manage your userbase without juggling too many apps.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

APRIL 21, 2024

Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). Embed videos. Here’s an example: Fluid is an all-in-one project management platform catering to enterprise customers. Event registration path Userpilot also uses the product-led approach to content marketing.

Research Software 86

Research Software Feedback Software User Testing Reporting Tools 86

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Indicative

OCTOBER 23, 2020

There’s more information on hand than organizations know how to use or manage. A strong analytics stack is foundational to being able to make sense of it all. Investing in a robust and efficient analytics stack is a necessity for a modern business in order to compete. This is also referred to as event data.

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

MARCH 25, 2022

You can use custom event triggers to target your surveys to specific user segments at a specific moment in their user journey. Product and marketing managers choose in-app surveys to get clear-cut user feedback fast. In-app survey tools show you the analytics side in real-time. A dedicated customer manager to solve the issue.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Product Research 89

eG Innovations

MAY 28, 2021

eG Enterprise embeds purpose-built simulators for digital workspace environments including Amazon WorkSpaces but also, Citrix , VMware Horizon , Microsoft WVD and similar environments. From the eG Enterprise dashboard, you can see a breakdown of logon time into different steps. SLA reports. AWS WorkSpaces Simulation Features.

Reporting Tools 90

Reporting Tools Data Visualization Embedded Analytics User Testing 90

Userpilot

NOVEMBER 22, 2022

You should find a customer education tool that allows you to try out different content types and embed learning directly in-app. A customer education strategy is a process of teaching your customers about your product or service throughout the customer journey. Example of a user persona for a Product Manager.

Education 91

Education User Testing Customer Feedback Customer Experience 91

Userpilot

JULY 15, 2022

Not all touchpoints can be tracked by analytics. No analytics can track all of the touchpoints or behind-the-scenes happenings. Much of the buyer’s journey takes place offline, making it hard for customer journey analytics to capture all that takes place before a user makes buying decisions.

Analytic Tools 91

Analytic Tools Research Software Feedback Software Data Visualization 91

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 29, 2022

Customer onboarding specialist vs customer success manager. Sometimes customer success agents also take care of the first user adoption flywheel phase — delivering great customer service for new signups. Not every person can manage customers as it requires having some soft skills. Mixpanel — for customer insights and analytics.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Reporting Tools 88

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. See Reveal in Action. CRM: Maximize customer lifetime value.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Intercom, Inc.

JULY 31, 2019

Embed a video message in your chatbot. Here’s the impact that the chatbot had on the dealership’s bottom line, according to their marketing manager Tobias Wamser: “We were able to increase the number of leads generated on our website by about 300%. Monitor your engagement reports to understand what is and isn’t working.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177