Userpilot

SEPTEMBER 10, 2022

Best practices when launching UX surveys include using microsurveys to generate contextual feedback, eliminating bias from your survey questions, closing the customer feedback loop , and more. Customer service UX surveys are queries regarding the quality of help your customer support team provides.

Customer Feedback 80

Customer Feedback Product Research Feedback Software User Testing 80

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

FEBRUARY 25, 2022

You can ask onboarding survey questions during signup to gain a better insight into your customers, and use their answers to pre-populate the dashboard the users sees for the first time. Targeted help and advice (by scheduling a free call with the customer success team). There’s never a bad time to gather user feedback.

Feedback Software 90

Feedback Software Product Research User Testing Customer Feedback 90

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Provide a positive experience by making sure users don’t encounter friction.

Customer Experience 85

Customer Experience User Testing Customer Feedback Embedded Analytics 85

Userpilot

NOVEMBER 8, 2022

A GTM strategy provides direction for all team members, reduces your product’s time to market, and helps you cut costs. A typical B2B GTM strategy details the business objectives, a unique value proposition, pricing details, marketing channels, and distribution channels. The result is a clear sense of direction for all teams.

Feedback Software 81

Feedback Software User Testing Product Research Strategy 81

Userpilot

NOVEMBER 29, 2022

Follow up with the customer and inform them that their feedback has been implemented. This is what we call closing the feedback loop. Assess how well your team is performing in terms of delivering on customer expectations. Feature surveys are the best way to gather feedback on the specific functionality of your product.

Product Research 90

Product Research Customer Satisfaction User Testing Customer Feedback 90

Business of Software Conference

JUNE 5, 2019

We had made a bad hire. They were just massive calculators you’d feed and punch cards they do calculations they spit out these reports, you take the reports around and hand them out to folks who would never read them and then they go back. This came out of one of the early conferences we came to, BoS conferences in the US.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40