Gainsight

MARCH 8, 2022

Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success teams are in a unique position to drive revenue growth. How do you improve the weaknesses and optimize the strengths?

Data Visualization 98

Data Visualization Customer Feedback Reporting Tools Feedback Software 98

Userpilot

JANUARY 29, 2023

Developing features without validation results in bloated products and unnecessarily drives the cost of development up. Product teams should invest in validation when developing the MVP. If your users respond well to them, you can iterate on them and develop them incrementally.

User Testing 98

User Testing Product Research Framework Feedback Software 98

Userpilot

OCTOBER 25, 2022

Product differentiation and positioning are important aspects of strategic product management because they allow you to build a product that meets the needs of the right customers in the right market and stand out from the crowd. They tell the product management team what they need to achieve. What is strategic product management?

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JULY 5, 2022

Incremental innovation gives you time to listen to user feedback. As a result, it helps you develop only the features that they need and avoid falling into the feature fallacy trap and creating the consumption gap. If your customer feedback shows your product is very different from what they need, don’t wait and pivot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Mind the Product

OCTOBER 29, 2018

Defining your process for feedback will save time and improve feedback quality. My seven-year-old son has the gift of positioning, a trait he comes by honestly as his mother is a sales professional. As an example, I currently manage a small product team, and our client service and sales teams outnumber us 15 to one.

Feedback Software 101

Feedback Software User Testing Customer Feedback Product Research 101

Sachin Rekhi

JUNE 25, 2017

Good Product Manager, Bad Product Manager - Ben Horowitz Let’s talk about Product Management - Josh Elman How to Hire a Product Manager - Ken Norton Be a Great Product Leader - Adam Nash PM at Microsoft - Steve Sinofsky What Distinguishes the Top 1% Product Managers from the top 10%?

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

Userpilot

SEPTEMBER 10, 2022

Best practices when launching UX surveys include using microsurveys to generate contextual feedback, eliminating bias from your survey questions, closing the customer feedback loop , and more. Customer service UX surveys are queries regarding the quality of help your customer support team provides.

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

MARCH 26, 2023

to identify the underperforming funnel stages and the issues. The product teams can also work to create a more seamless user experience by understanding the areas for improvement in the funnels. It lets you see which features your customers over or underutilize and make data-driven decisions on where to focus development efforts.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How to Speed Up Your Feedback Loops by Peep Laja. How to Speed Up Your Feedback Loops by Peep Laja. We talk about feedback loops when you collect feedback, use it to improve the product, collect more feedback on the improvements, and so on. Let’s dive in!

Product Research 98

Product Research Feedback Loop User Testing Feedback Software 98

Gainsight

MARCH 9, 2022

In fact, the two strategies should complement one another in a feedback loop. Does a poor NPS score activate additional engagement? Does a positive score indicate an opportunity for referrals, or perhaps expansion? Customers with good health scores and/or positive engagements can be flagged for escalation to upselling.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Customer Feedback Feedback Software 105

Alchemer Mobile

JUNE 9, 2020

And over the next 10 to 12 minutes, I’m going to talk about how you in the mobile teams around the world can really fix a big problem around what we think of is the feedback funnel. Like when we talk about leads, we’re ultimately talking about another person or a team on the other end.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Indicative

JUNE 1, 2020

If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. Let’s say that your team decides to launch a blog or gamer forum, for instance, with gaming tips. Celebrate first team win. year-over-year growth in 2020.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Userpilot

SEPTEMBER 15, 2022

Customer happiness dictates user loyalty based on how happy they are with your team or product. 13 of the best strategies to drive customer happiness: Regularly collect feedback at different touchpoints and close the feedback loop by acting on it. Get a demo and get started right away. What is customer happiness?

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

AUGUST 14, 2023

Which measures the customer’s experience with a specific product, feature, or team interaction. They typically measure opinions or feelings about a statement or your product with five answer choices ranging from the most negative to the most positive (with a neutral option in the middle). Develop your product through a PMF survey.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. That’s why it’s incredibly important to develop a good level of empathy and user understanding, not only for yourself, but for the whole team.

Artificial Inteligence 180

Artificial Inteligence Data Visualization Product Research Reporting Tools 180

The Product Coalition

MAY 17, 2019

This is what allows feedback loops. The product team : This is the close-knit team that build the artifacts used to evolve the product (green layer). Ideally, this is a cross-disciplinary team working closely together in an iterative/agile kind of way. The team tend to operate in weekly / bi-weekly cadence.

Weak Development Team 60

Weak Development Team Product Research Product Management Product Manager 60

Indicative

JANUARY 14, 2021

That leaves a large and ever-growing number of health, wellness, and fitness apps competing fiercely for a relatively stagnant number of customers—meaning product teams have to work hard to improve onboarding and engagement in order to retain customers. Understanding the usage patterns of your existing customer base is critical.

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

ProductPlan

JANUARY 9, 2019

Don’t just know about soft skills, develop them. John Cutler believes successful products are built by teams that take on challenges together, from start to finish. Successfully achieving a together culture brings out the best in your team. ” Within each theme, team members drive a handful of initiatives.

Product Research 70

Product Research Weak Development Team User Testing Customer Feedback 70

DISQO

JANUARY 28, 2019

The critical limitation when evaluating the performance of teams and individuals is that virtually every definition for success is a lagging indicator: sales teams are judged on quota, marketing teams on leads, product teams on NPS, and so on. stakeholder and customer feedback), the result is friction.

Product Research 40

Product Research Feedback Loop User Testing Weak Development Team 40

DISQO

JANUARY 28, 2019

The critical limitation when evaluating the performance of teams and individuals is that virtually every definition for success is a lagging indicator: sales teams are judged on quota, marketing teams on leads, product teams on NPS, and so on. stakeholder and customer feedback), the result is friction.

Product Research 40

Product Research Feedback Loop User Testing Weak Development Team 40

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. Iterate the product based on feedback. The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. Close the deal.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Split

JULY 30, 2019

What these teams have discovered (and bet significant tooling resources on) is that building-in fine-grained control and automated observability into their continuous delivery practices is as critical as maintaining version control or implementing continuous integration. You’re Winging It? Does Your New Code Make Any Difference?

Feedback Software 63

Feedback Software Analytic Tools Reporting Tools Software Review 63

Userpilot

APRIL 18, 2023

As a result, you can develop well-informed strategies to improve customer satisfaction. ” they may become biased toward a positive response. Ask closed and open-ended questions Close the feedback loop by collecting both qualitative and quantitative data. Here are some variations of NPS survey questions.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Izenda

JUNE 17, 2019

It’s often lumped in with “poor-planning skills” and “control issues.” As they work with several teams throughout the product’s development, being firm on goals and expectations will teach each team to expect direction. Think about the technical product’s development life cycle. The reactive feedback loop.

Product Research 64

Product Research Product Management Product Manager Feedback Software 64

UserVoice

JULY 31, 2017

You have a customer who has already bought, downloaded, or signed up for your product and is getting ready to use it for the first time; they haven’t formed any bad habits, but they haven’t formed any good ones either–if you want a real “in the wild” look at how customers approach your product here it is. Think about it for a minute.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Userpilot

FEBRUARY 25, 2022

Building a deep understanding of who your customers are, what they’re trying to achieve, and why they’re trying to achieve it puts you in the strongest possible position to deliver value quickly -and create the best possible onboarding experience. Targeted help and advice (by scheduling a free call with the customer success team).

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

DISQO

JANUARY 28, 2019

The critical limitation when evaluating the performance of teams and individuals is that virtually every definition for success is a lagging indicator: sales teams are judged on quota, marketing teams on leads, product teams on NPS, and so on. stakeholder and customer feedback), the result is friction.

Product Research 40

Product Research User Testing Weak Development Team Customer Feedback 40

Userpilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. However, most customer churn falls under one of four categories: Bad product-customer fit Several factors could lead to a poor product-customer fit.

User Testing 104

User Testing Customer Experience Data Visualization Customer Feedback 104

Alchemer Mobile

JUNE 16, 2022

So how do you encourage app feedback to build a better, more profitable, and customer-centric app? By showing customers their feedback is welcomed and valued. We leverage a six-step process to help our customers gauge their feedback strengths and weaknesses. Step #3: Build a continuous feedback loop.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Surya Suravarapu

FEBRUARY 27, 2020

It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." The research team led by George Loewenstein studied two types of emotions that create anxiety: 1) anticipatory, and 2) anticipated emotions. (We Feedback Loops: Two kinds: Reinforcing and balancing feedback loops.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Userpilot

DECEMBER 11, 2019

This is way more efficient than relying on your already-busy dev team. You can add interactions so that other team members can see the functionality. You can also use InVision to gather feedback from other team members, and collaborate with them on your designs. Anyone with access (stakeholders, team members, etc.)

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Usersnap

AUGUST 25, 2021

Sometimes target audiences can overlap, thus making some brands address the same persona or team. By asking your customers for feedback. Even though it may not feel comfortable, this step is crucial for the development of your brand and business. Still unclear how customer opinions and feedback can help you grow?

Feedback Software 52

Feedback Software User Testing Customer Feedback Research Software 52

DISQO

JUNE 5, 2018

A year ago, Battle’s team realized that their approach to decision making could no longer scale. It was common for features to be added directly into the development queue after having only been casually shopped around internally for feedback. In financial situations, in particular, surprises are bad,” she says. “So

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40