Userpilot

APRIL 23, 2021

Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. In this article, we’ll take a quick look over what a user persona is and how to create one. How to create a user persona? SaaS User Persona Example-Userpilot: UX Designer 5. What is a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

NOVEMBER 22, 2022

With a customer education strategy, you create content or create courses that show customers how to get the most value from your product. Start by engaging with your customer success team , customer support team, sales team, and UX design team to gather information and resources. How to create an effective customer education strategy.

Education 94

Education User Testing Customer Feedback Customer Experience 94

Userpilot

JANUARY 9, 2023

Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. How to personalize experiences to drive retention. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Interactive walkthrough.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Experience 93

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. This happens when customers are happy with your product and services. How to manage the customer lifecycle?

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Department of Product

SEPTEMBER 14, 2023

Finally, if you’re conducting a UX audit of your product, this new tool will do the work for you – and summarise it all in neatly generated PDF. Department of Product) UX – How to use analytics in UX Integrating analytics into UX work helps make data-based decisions and focuses effort on projects with the most impact. (NN

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 97

Embedded Analytics Analytic Tools Feedback Software Data Visualization 97

Userpilot

JUNE 10, 2022

Here’s how to manage product feature requests: gather all feedback from your various channels in one platform. identify which requests you can tackle first using product analytics and segmentation. Users send bug reports when they’re using your product and it suddenly stops functioning as it should. Bug fixes requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JUNE 30, 2023

Here’s how to use it to drastically change and improve your support offering. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. Start with set-up – get a resource center added via the engagement layer.

Analytic Tools 95

Analytic Tools Embedded Analytics Data Visualization User Testing 95

Userpilot

APRIL 6, 2023

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Collecting feature ideas from your users via feature request surveys , and learning how you could make the product more useful, engaging, and competitive. Adding a bug report widget with Userpilot. Let’s go over them.

Feedback Software 79

Feedback Software Analytic Tools Research Software Data Visualization 79

Userpilot

APRIL 28, 2022

Test each solution thoroughly to ensure it achieves the objective, so devise and conduct a number of experiments. Tools like Userpilot can help you identify the needs of your users using micro surveys and conduct experiments to test solutions. Would like to see how to do the continuous discovery process ? Product-Led Growth.

Research Software 95

Research Software Feedback Software Analytic Tools Product Research 95

Userpilot

JULY 27, 2022

There are four primary ways of collecting active feedback: in-app surveys , email feedback surveys, usability testing, and user interviews. The passive approach is beneficial because it doesn’t disrupt the UX and shows users that you’re dedicated to meeting their needs. How to collect active feedback. Usability tests.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

MAY 26, 2022

Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. The purpose of product education in SaaS is to train existing and new customers on how to use your product to boost customer satisfication. Self-service. That's a no-brainer!

Feedback Software 96

Feedback Software Analytic Tools Research Software Education 96

Userpilot

AUGUST 26, 2022

In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way. A/B test different feedback forms. Let’s get started!

Feedback Software 84

Feedback Software Customer Feedback User Testing Analytic Tools 84

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Measure how your customers behave inside your app to improve the customer experience. How to build customer intimacy? How fast do users get to an “Aha!”

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

JANUARY 29, 2023

Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. Good product experience involves everything from the product platform to its user interface, product functionality, content strategy, information architecture, and usability testing. …and the second shows them how to create a post.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JUNE 8, 2021

Your product management software should streamline the process of prototyping and optimizing UX, monitoring user interactions. Mixpanel and Amplitude are two leading product analytics solutions that provide in-depth analytics. Your product management software should streamline the process of prototyping and optimizing UX.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 6, 2023

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Collecting feature ideas from your users via feature request surveys , and learning how you could make the product more useful, engaging, and competitive. Adding a bug report widget with Userpilot. Let’s go over them.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. The Pendo dashboard is simple, fun, and color-coded for ease of use.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Userpilot

JULY 7, 2021

So let's take a more in-depth look into how to create surveys and ways you can use the insights you collect. How to build a user feedback survey. How to use user feedback surveys. Now that you're armed with some best practices, let’s look at how you can actually build a user feedback survey. Source: Userpilot.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

SEPTEMBER 21, 2022

It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product. Use a tool like Userpilot to quickly build in-app surveys or embed Typeform surveys and collect contextual product feedback. What makes a product feedback form work?

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

Userpilot

OCTOBER 1, 2021

More on how to do that later. Otherwise, your product marketing team risks having to bother your devs every time they want to A/B-test a red tooltip against a crimson one. How to create a personal touch when you onboard new users. How to personalize your color scheme without code. Personalize your onboarding color scheme.

Analytic Tools 110

Analytic Tools Feedback Software User Testing Data Visualization 110

Userpilot

SEPTEMBER 10, 2022

We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. UX surveys help you rack up your customers' feedback about their experience with your app using an in-app feedback survey. Asking UX survey questions requires you to know what you wish to achieve with them.

Customer Feedback 90

Customer Feedback Product Research Feedback Software User Testing 90

Userpilot

OCTOBER 8, 2021

But with so many platforms out there, which one should your SaaS business choose? This article will show you how to decide. This post has some great tips on how to do that. Self-service product adoption: Customers can start using your product at their own pace, in their own way, without needing to be rushed by your sales team.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Product Research 96

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 14, 2021

Using a survey creation tool is the most efficient approach to creating, deploying, and revising surveys, compared to custom coding one as it’s faster and allows easier iterations and testing. A happy face can have a 5 on a 1-5 scale that you run through your analytics formulas. How to calculate your NPS score.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

JUNE 12, 2023

Different types of marketing surveys for qualitative and quantitative research By now, you may be wondering how to conduct marketing surveys and begin reaping the benefits listed above. This section shows you various survey types and how to approach them correctly. Dig into survey analytics to see how your surveys are performing.

Data Visualization 83

Data Visualization Product Research Research Software Analytic Tools 83

Userpilot

JUNE 2, 2022

Insights from customers can guide product enhancements and lead to great customer service. Usability tests help you understand how users interact with your product features. Third-party feedback can make your product or service sound more credible to potential customers. Usability tests.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

APRIL 25, 2022

In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. How to create friction logs. Let’s dive in!

Feedback Software 97

Feedback Software Analytic Tools Data Visualization User Testing 97

Userpilot

NOVEMBER 20, 2022

You should digitize your customer experience to better meet customer expectations, cut down on customer service costs, and drive up customer loyalty. There are three important steps in digital transformation: define and map the customer journey, identify automation opportunities , and continually test and improve your digital CX.

Customer Experience 93

Customer Experience User Testing Customer Feedback Embedded Analytics 93

Userpilot

OCTOBER 15, 2020

But why spend all this time and effort building your product, and adding new amazing features – if you don’t have any consistent strategy how you’ll get your users to adopt them? This is exactly what I wanted to tackle in today’s post: how to build an effective product adoption strategy for your SaaS. Source: Skyword.com.

Onboarding KPIs 77

Onboarding KPIs Strategy Customer Experience User Testing 77

Userpilot

APRIL 21, 2024

Userpilot also offers solutions for user onboarding and product analytics as well. Qualaroo : Focused on user research , Qualaroo is a survey-design platform for collecting and segmenting feedback, performing analysis, and viewing results in the form of dashboards. Plus, it provides in-depth reporting and survey segmentation.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

MAY 14, 2020

If you don’t have the time to build them, you can choose from loads of tried-and-tested templates taken from the likes of Dropbox and Airtable. Remember, reactive onboarding takes place when a user already has an idea of how to use your product. Help docs are a great way of providing users with a self-serve onboarding approach.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MAY 6, 2022

In this article, we’re going to dig into the detail of how you can use video content to help users learn at their own pace, and ultimately build a successful onboarding experience. An onboarding video is a short, engaging video created to help users understand how to navigate your SaaS product. Ready to get started?

Customer Experience 96

Customer Experience User Testing Embedded Analytics Data Visualization 96

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. Let’s go over the ones for 2022 and how they will influence your product. UX design trends keep UX designers informed and help them understand the market direction.

Feedback Software 113

Feedback Software UX User Testing Embedded Analytics 113

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. We’ll explain what they do, their pros and cons, and how to choose one that suits you best. On-demand, self-serve resource center. Customization.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98