Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. Get a demo and see how!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! How to measure customer experience in fintech? Userpilot can help you build and embed CES surveys in your application without writing any code: Get your free Userpilot demo today!

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Data Visualization 87

Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 89

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Build customer loyalty.

Feedback Software 96

Feedback Software Analytic Tools Reporting Tools Data Visualization 96

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. But how to do it right? What is Product Analytics? Let’s dive in!

Analytic Tools 97

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 97

Amplitude

SEPTEMBER 5, 2019

For the rest of us, and as an analytics practitioner I do mean “us,” there’s the second group. Do we really need people specifically dedicated to product analytics? Effective ways to teach people how to fish, and 4) effective ways to let them fish. So yes, I’d say you need at least one person dedicated to analytics.

Data Visualization 90

Data Visualization Embedded Analytics Analytic Tools Weak Development Team 90

Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. A knowledge base software helps you provide on-demand self-service support to your customers at any time.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options. An example of UI feedback.

Customer Experience 96

Customer Experience User Testing Customer Feedback Embedded Analytics 96

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. Let’s go over the ones for 2022 and how they will influence your product. UX design trends keep UX designers informed and help them understand the market direction.

Feedback Software 115

Feedback Software UX User Testing Embedded Analytics 115

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation. Let’s get right to it!

Analytic Tools 100

Analytic Tools Data Visualization Feedback Software Reporting Tools 100

Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Here are a few ways to do this: Using artificial intelligence to answer customers’ questions via natural language processing (NLP), you can speed up customer support.

Analytic Tools 90

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 90

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

NOVEMBER 28, 2022

The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features. Embed your guides inside a resource center to make it readily accessible.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

NOVEMBER 22, 2022

This article explores interactive demos, shows you why they’re important, and steps on how to implement them. We’ll end the article by showing you how to use onboarding software to create your first or next product demo. Embed your video tutorials in your resource center. Product-led growth trial to paid conversions.

Demo 97

Demo Feedback Software Embedded Analytics Data Visualization 97

Userpilot

APRIL 12, 2022

There are several advantages to adopting video marketing: increase brand awareness and drive engagement , save time and resources with self-service in-app tutorials , and increase adoption with short video guides. Short how-to tutorials and in-app video guides for showing users how to use your product and get their job done.

Analytic Tools 97

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 97

Userpilot

JANUARY 9, 2023

Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. How to personalize experiences to drive retention. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Interactive walkthrough.

Feedback Software 96

Feedback Software Analytic Tools Research Software Customer Experience 96

Userpilot

APRIL 23, 2021

Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. In this article, we’ll take a quick look over what a user persona is and how to create one. How to create a user persona? SaaS User Persona Example-Userpilot: UX Designer 5. What is a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

DECEMBER 15, 2022

Of all the UX patterns you can use to engage customers with your product, tooltips are probably the most flexible and widely used. So if you want to learn how tooltips can be leveraged to drive adoption and customer success, then keep reading. Provide help when the user feels stuck and add text links to self-service resources.

Research Software 98

Research Software User Testing Embedded Analytics Customer Experience 98

Userpilot

AUGUST 2, 2022

CES surveys help companies understand how to simplify their product and business processes. Feature surveys give your team insights on how to improve old and new features. Userpilot and Typeform [long-form surveys only that you can embed] are the best tools for automating surveys. What are automated surveys?

Feedback Software 97

Feedback Software Research Software Analytic Tools Product Research 97

Mixpanel

MAY 8, 2023

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. This is why we launched Mixpanel Marketing Analytics. If you want to skip right to seeing for yourself how Mixpanel Marketing Analytics works, you can play around with our public Board here.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

DECEMBER 10, 2022

In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. To overcome it, UX designers must conduct usability testing to uncover areas of improvement. Create self-help resources to help users troubleshoot their issues on their own.

Customer Experience 97

Customer Experience User Friction User Testing Customer Feedback 97

Userpilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. How to measure customer churn? Calculate negative churn.

Feedback Software 97

Feedback Software Customer Feedback Customer Experience User Testing 97

Userpilot

NOVEMBER 22, 2022

With a customer education strategy, you create content or create courses that show customers how to get the most value from your product. Start by engaging with your customer success team , customer support team, sales team, and UX design team to gather information and resources. How to create an effective customer education strategy.

Education 96

Education User Testing Customer Feedback Customer Experience 96

Userpilot

APRIL 7, 2024

More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. Interactive walkthroughs consist of tooltips that show users how to use the product or feature, step-by-step. How to identify your product’s Aha moment? Let’s get right to it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Let’s get started.

Embedded Analytics 94

Embedded Analytics Customer Experience Customer Satisfaction Software Review 94

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. This happens when customers are happy with your product and services. How to manage the customer lifecycle?

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics? What’s the value of it?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

UX Studio: Product Management

DECEMBER 14, 2021

As an international UX design agency , our design leads review hundreds of UX portfolios every time we have an opening in our team. a rundown on the characteristics of a great UX portfolio. 12 Inspiring UX portfolio examples. a rundown on the characteristics of a great UX portfolio. What is a UX portfolio?

UX 71

UX Data Visualization Technical Review Embedded Analytics 71

Userpilot

FEBRUARY 25, 2024

Kano model feature categories This section expands on the five Kano model feature categories, showing you examples of each category so you have a better understanding and see how to streamline your product development and design efforts. Dig into data from your competitive research, user behavior reports , and feature requests.

Customer Satisfaction 102

Customer Satisfaction User Testing Customer Experience Customer Feedback 102

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? In this article, you’ll learn: How to conduct churn analysis. Customer churn analytics help you spot similar behavioral patterns among churned customers. The reason behind this can be not knowing how to use the feature. You’re in the right place!

Data Visualization 104

Data Visualization Customer Feedback User Testing Customer Experience 104

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Using this method, you will ensure customer success because the user will finish onboarding knowing exactly how to reach their desired actions with your tool. Feature tagging in Userpilot.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

DECEMBER 11, 2022

B2B marketing is especially complex as your target audience consists of other businesses rather than individuals which means you must reach the decision-makers of these businesses. How to create an effective B2B product marketing strategy. Much like individual consumers, businesses trust other businesses.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

MAY 6, 2022

In this article, we’re going to dig into the detail of how you can use video content to help users learn at their own pace, and ultimately build a successful onboarding experience. An onboarding video is a short, engaging video created to help users understand how to navigate your SaaS product. Ready to get started?

Customer Experience 98

Customer Experience User Testing Embedded Analytics Data Visualization 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. We’ll explain what they do, their pros and cons, and how to choose one that suits you best. On-demand, self-serve resource center. Customization.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

NOVEMBER 25, 2022

Embed video tutorials inside your help center so users who get stuck can find answers quickly and learn more about your product features easily. This way, users can easily learn how to get value from the product and retain learned knowledge. Embed interactive guides in your resource center. Tolstoy interactive guides.

Research Software 95

Research Software Feedback Software User Testing Data Visualization 95

Userpilot

JULY 15, 2022

Not all touchpoints can be tracked by analytics. No analytics can track all of the touchpoints or behind-the-scenes happenings. Much of the buyer’s journey takes place offline, making it hard for customer journey analytics to capture all that takes place before a user makes buying decisions. Product Drive.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97