Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck.

Onboarding KPIs 76

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 76

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! How to measure customer experience in fintech? Userpilot can help you build and embed CES surveys in your application without writing any code: Get your free Userpilot demo today!

Analytic Tools 76

Analytic Tools Feedback Software Reporting Tools Data Visualization 76

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. But how to do it right? What is Product Analytics? Let’s dive in!

Analytic Tools 91

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 91

Userpilot

OCTOBER 27, 2023

Another way to make the sales process more PLG is by adding self-service elements wherever it’s possible, like a resource center for after-hours support. Personalized onboarding can help enterprise users learn how to best use the product in less time. Book the demo to see how it can help your business.

Feedback Software 93

Feedback Software Embedded Analytics Analytic Tools Enterprise 93

Business of Software Conference

SEPTEMBER 22, 2021

A Little about Logi Analytics. Logi Analytics, an insight software company, empowers the world’s software teams with the most intuitive, developer-grade embedded analytics solutions and a team of dedicated experts invested in your success. Learn more about Logi Analytics here. Well worth a listen. Speakers & Schedule.

Embedded Analytics 40

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 40

Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. A knowledge base software helps you provide on-demand self-service support to your customers at any time.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

Gainsight

NOVEMBER 10, 2021

Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . How do analytics play a role in product-led success? Ready to launch your product-led growth plan?

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Gainsight

APRIL 8, 2021

With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Analytics – Simplified. Horizon Analytics is entirely built on our Gainsight Horizon Experience. The tools I use every day are now available on the go.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Here are a few ways to do this: Using artificial intelligence to answer customers’ questions via natural language processing (NLP), you can speed up customer support.

Analytic Tools 78

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 78

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. Get a demo and see how!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

NOVEMBER 28, 2022

The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features. Embed your guides inside a resource center to make it readily accessible.

Feedback Software 91

Feedback Software Customer Experience Analytic Tools Embedded Analytics 91

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation. Let’s get right to it!

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Reporting Tools 89

Izenda

APRIL 27, 2020

What distinguishes this prioritization framework from others is that it focuses mainly on how users will react to the feature. Here’s how to use the Kano framework: First, you and your team need to gather a list of potential product features. Are Dashboards and Reports on Your Product Roadmap?

Embedded Analytics 64

Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Mixpanel

MAY 8, 2023

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. This is why we launched Mixpanel Marketing Analytics. If you want to skip right to seeing for yourself how Mixpanel Marketing Analytics works, you can play around with our public Board here.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Here’s how to measure product adoption using product analytics. That’s why in-product analytics are so critical to product adoption progress.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics? What’s the value of it?

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Feedback Software 97

Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Learn how to get started in this help centre article.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

JANUARY 9, 2023

Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. How to personalize experiences to drive retention. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Interactive walkthrough.

Feedback Software 87

Feedback Software Analytic Tools Research Software Customer Experience 87

Userpilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. How to measure customer churn? Calculate negative churn.

Feedback Software 90

Feedback Software Customer Feedback Customer Experience User Testing 90

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. This happens when customers are happy with your product and services. How to manage the customer lifecycle?

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Feedback 91

Userpilot

FEBRUARY 25, 2024

Kano model feature categories This section expands on the five Kano model feature categories, showing you examples of each category so you have a better understanding and see how to streamline your product development and design efforts. Dig into data from your competitive research, user behavior reports , and feature requests.

Customer Satisfaction 92

Customer Satisfaction User Testing Customer Experience Customer Feedback 92

Userpilot

APRIL 7, 2024

More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. Interactive walkthroughs consist of tooltips that show users how to use the product or feature, step-by-step. How to identify your product’s Aha moment? Let’s get right to it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 23, 2021

Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. In this article, we’ll take a quick look over what a user persona is and how to create one. How to create a user persona? How to create a user persona? All in one dashboard. Source UXPressia.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Let’s get started.

Embedded Analytics 84

Embedded Analytics Customer Experience Customer Satisfaction Software Review 84

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Using this method, you will ensure customer success because the user will finish onboarding knowing exactly how to reach their desired actions with your tool. Feature tagging in Userpilot.

Onboarding KPIs 94

Onboarding KPIs Customer Experience User Testing Customer Feedback 94

Userpilot

JULY 15, 2022

Not all touchpoints can be tracked by analytics. No analytics can track all of the touchpoints or behind-the-scenes happenings. Much of the buyer’s journey takes place offline, making it hard for customer journey analytics to capture all that takes place before a user makes buying decisions. Product Drive.

Analytic Tools 88

Analytic Tools Research Software Feedback Software Data Visualization 88

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 93

Embedded Analytics Analytic Tools Feedback Software Data Visualization 93

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? In this article, you’ll learn: How to conduct churn analysis. Customer churn analytics help you spot similar behavioral patterns among churned customers. The reason behind this can be not knowing how to use the feature. You’re in the right place!

Data Visualization 95

Data Visualization Customer Feedback User Testing Customer Experience 95

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 93

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 93

Userpilot

NOVEMBER 16, 2022

In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. How to pick the right B2B marketing automation tech stack for your team. How to use Synthesia with Userpilot.

Feedback Software 92

Feedback Software Analytic Tools B2B Embedded Analytics 92

Userpilot

NOVEMBER 22, 2022

With a customer education strategy, you create content or create courses that show customers how to get the most value from your product. Interactive walkthroughs also help show customers how to make the most of your product, helping them become more successful. How to create an effective customer education strategy.

Education 88

Education User Testing Customer Feedback Customer Experience 88

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. From the business perspective, a good conversion path helps teams qualify leads, offer a better customer experience , and build stronger customer relationships. Embed videos.

Research Software 82

Research Software Feedback Software User Testing Reporting Tools 82

Userpilot

SEPTEMBER 12, 2022

Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built. CSAT , to keep track of your baseline satisfaction levels and learn how to improve. Customer LTV , check how it increases over time to see if you’re growing your loyal customers.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience User Testing 94

Reveal

JULY 28, 2022

Reveal Embedded Analytics. Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. Legacy Infrastructure.

Embedded Analytics 78

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 78

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. How to measure user adoption success You might be thinking that your user adoption process is good enough. Product usage analytics in Userpilot. Lay out a customer journey map.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Data Visualization 77