Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. A knowledge base software helps you provide on-demand self-service support to your customers at any time.

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Gainsight

APRIL 8, 2021

With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Analytics – Simplified. Horizon Analytics is entirely built on our Gainsight Horizon Experience. The tools I use every day are now available on the go.

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Business of Software Conference

SEPTEMBER 22, 2021

A Little about Logi Analytics. Logi Analytics, an insight software company, empowers the world’s software teams with the most intuitive, developer-grade embedded analytics solutions and a team of dedicated experts invested in your success. Learn more about Logi Analytics here. Well worth a listen. Speakers & Schedule.

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Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation. Let’s get right to it!

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Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Learn how to get started in this help centre article.

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Izenda

APRIL 27, 2020

What distinguishes this prioritization framework from others is that it focuses mainly on how users will react to the feature. Here’s how to use the Kano framework: First, you and your team need to gather a list of potential product features. Are Dashboards and Reports on Your Product Roadmap?

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Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. Get a demo and see how!

Data Visualization 52

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Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics? What’s the value of it?

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Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

JANUARY 9, 2023

Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. How to personalize experiences to drive retention. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Interactive walkthrough.

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Feedback Software Analytic Tools Research Software Customer Experience 98

Mixpanel

MAY 8, 2023

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. This is why we launched Mixpanel Marketing Analytics. If you want to skip right to seeing for yourself how Mixpanel Marketing Analytics works, you can play around with our public Board here.

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Userpilot

APRIL 23, 2021

Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. In this article, we’ll take a quick look over what a user persona is and how to create one. How to create a user persona? How to create a user persona? All in one dashboard. Source UXPressia.

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Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. This happens when customers are happy with your product and services. How to manage the customer lifecycle?

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Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

APRIL 6, 2023

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Collecting feature ideas from your users via feature request surveys , and learning how you could make the product more useful, engaging, and competitive. Adding a bug report widget with Userpilot. Let’s go over them.

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Feedback Software Analytic Tools Research Software Data Visualization 96

Usersnap

NOVEMBER 17, 2022

HubSpot integrations let you use HubSpot for several purposes, no matter what other programs your business uses. Integrations seamlessly connect all applications to the HubSpot center, so you can streamline and enrich your customer data and get all the analytics/insights in one place. How to Set Up Usersnap Hubspot Integration?

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Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

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Userpilot

DECEMBER 22, 2023

It also flattens the learning curve by helping users understand how to realize the full value of the available functionality. Finally, it sends a message to the user that you understand their needs and know how to satisfy them. It walks the users through the key features, dashboards , and reports. User persona example.

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Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? The question the NPS survey asks is ‘On a scale of 0-10, how likely are you to recommend the product to your friends/colleagues?’ With some analytics tools, you may need to export the data into spreadsheets or other 3rd party tools for analysis.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. How to measure user adoption success You might be thinking that your user adoption process is good enough. Product usage analytics in Userpilot. Lay out a customer journey map.

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Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. How to measure user adoption success You might be thinking that your user adoption process is good enough. Product usage analytics in Userpilot. Lay out a customer journey map.

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Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

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Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

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Userpilot

NOVEMBER 30, 2023

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g. What is the UX research process?

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Reveal

JULY 28, 2022

Reveal Embedded Analytics. Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. Legacy Infrastructure.

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Department of Product

SEPTEMBER 14, 2023

The company’s CEO says the implementation of Intercom’s customer service chatbot combined with Retool’s access to LLMs upped the bots success rate from 20% to 60%. Full report on consumer habits by Deloitte. Meanwhile, Uber is rumoured to be launching a competitor to TaskRabbit. billion valuation.

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The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. And you’re telling me you don’t have guidelines for how to conduct interviews, analysis exercises, and communicate findings? It also doesn’t need to be expensive, or fancy, to be effective.

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Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

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Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

The Product Coalition

MAY 20, 2020

There are some tools which offer really great options if you know how to code , and others which are easy to learn even if you don’t. How easy a tool is to learn is also key, especially for newer businesses which want to get off the ground quickly. One of the most loved features of Tableau are their interactive reports.

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Userpilot

JUNE 10, 2022

Here’s how to manage product feature requests: gather all feedback from your various channels in one platform. identify which requests you can tackle first using product analytics and segmentation. Users send bug reports when they’re using your product and it suddenly stops functioning as it should. Bug fixes requests.

Feedback Software 52

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Userpilot

APRIL 6, 2023

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Collecting feature ideas from your users via feature request surveys , and learning how you could make the product more useful, engaging, and competitive. Adding a bug report widget with Userpilot. Let’s go over them.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JUNE 30, 2023

Here’s how to use it to drastically change and improve your support offering. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. Start with set-up – get a resource center added via the engagement layer.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Amplitude

MARCH 12, 2019

While the data in Amplitude was self-service, the lessons learned from the data weren’t. Anyone can create a Notebook right in Amplitude and embed charts directly into them. For more details on how Notebooks works, check out our documentation. How to create a new Notebook in Amplitude. When to make a Notebook?

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Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. How can multi-product companies benefit from analytics?

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Usersnap

JULY 27, 2020

But how to do that so that it’s frictionless for the users and manageable for you? You can install the widget on your website or app, or even embed it to a native button and trigger upon click to launch the request form. Now let’s see a real example of how to integrate a feature request project with Slack.

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User Testing Customer Feedback Feedback Software Embedded Analytics 95

Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. The following is Brand24’s report on keyword mentions. Product analytics Use product analytics to gather insights on in-app user behavior.

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Feedback Software User Testing Customer Feedback Analytic Tools 98

Indicative

OCTOBER 23, 2020

There’s more information on hand than organizations know how to use or manage. A strong analytics stack is foundational to being able to make sense of it all. Investing in a robust and efficient analytics stack is a necessity for a modern business in order to compete. What Technology Do You Need in Your Stack?

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Amplitude

NOVEMBER 4, 2020

By using analytics in Amplitude, our team found our customers’ retention was related to how often they learned something from an Amplitude chart and shared that learning with their network. The more users learn, the more they embed into our network. The more they embed into our network, the higher our retention rates!

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Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time. Measure customer loyalty ( NPS surveys ) and get actionable insights on how to make a majority of customers happy with your product.

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