Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. A knowledge base software helps you provide on-demand self-service support to your customers at any time.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Data Visualization 95

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation. Let’s get right to it!

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

APRIL 23, 2021

Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. In this article, we’ll take a quick look over what a user persona is and how to create one. How to create a user persona? SaaS User Persona Example-Userpilot: UX Designer 5. What is a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JANUARY 9, 2023

Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. How to personalize experiences to drive retention. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Interactive walkthrough.

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics? What’s the value of it?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Mixpanel

MAY 8, 2023

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. This is why we launched Mixpanel Marketing Analytics. If you want to skip right to seeing for yourself how Mixpanel Marketing Analytics works, you can play around with our public Board here.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. This happens when customers are happy with your product and services. How to manage the customer lifecycle?

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 97

Embedded Analytics Analytic Tools Feedback Software Data Visualization 97

Department of Product

SEPTEMBER 14, 2023

Finally, if you’re conducting a UX audit of your product, this new tool will do the work for you – and summarise it all in neatly generated PDF. Department of Product) UX – How to use analytics in UX Integrating analytics into UX work helps make data-based decisions and focuses effort on projects with the most impact. (NN

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

APRIL 6, 2023

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Collecting feature ideas from your users via feature request surveys , and learning how you could make the product more useful, engaging, and competitive. Adding a bug report widget with Userpilot. Let’s go over them.

Feedback Software 79

Feedback Software Analytic Tools Research Software Data Visualization 79

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? The question the NPS survey asks is ‘On a scale of 0-10, how likely are you to recommend the product to your friends/colleagues?’ With some analytics tools, you may need to export the data into spreadsheets or other 3rd party tools for analysis.

Feedback Software 90

Feedback Software Analytic Tools Research Software Customer Feedback 90

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. How to measure user adoption success You might be thinking that your user adoption process is good enough. Product usage analytics in Userpilot. Lay out a customer journey map.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 97

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 97

Reveal

JULY 28, 2022

Reveal Embedded Analytics. Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. Legacy Infrastructure.

Embedded Analytics 78

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 78

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. How to measure user adoption success You might be thinking that your user adoption process is good enough. Product usage analytics in Userpilot. Lay out a customer journey map.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Data Visualization 70

Userpilot

JUNE 10, 2022

Here’s how to manage product feature requests: gather all feedback from your various channels in one platform. identify which requests you can tackle first using product analytics and segmentation. Users send bug reports when they’re using your product and it suddenly stops functioning as it should. Bug fixes requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

APRIL 6, 2023

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Collecting feature ideas from your users via feature request surveys , and learning how you could make the product more useful, engaging, and competitive. Adding a bug report widget with Userpilot. Let’s go over them.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JUNE 30, 2023

Here’s how to use it to drastically change and improve your support offering. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. Start with set-up – get a resource center added via the engagement layer.

Analytic Tools 96

Analytic Tools Embedded Analytics Data Visualization User Testing 96

Userpilot

JUNE 8, 2021

Your product management software should streamline the process of prototyping and optimizing UX, monitoring user interactions. Mixpanel and Amplitude are two leading product analytics solutions that provide in-depth analytics. Your product management software should streamline the process of prototyping and optimizing UX.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. The following is Brand24’s report on keyword mentions. Product analytics Use product analytics to gather insights on in-app user behavior.

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time. Measure customer loyalty ( NPS surveys ) and get actionable insights on how to make a majority of customers happy with your product.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Product Research 93

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. The Pendo dashboard is simple, fun, and color-coded for ease of use.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

APRIL 29, 2022

Watch how they handle these situations. Get your customer onboarding specialists to figure out how to work with different tools , such as Userpilot, Mixpanel, Zendesk, Synthesia. How to hire brilliant customer onboarding specialists? I can’t solve my task and download the report. Please, fix it. NPS surveys.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Reporting Tools 92

Userpilot

JUNE 12, 2023

Different types of marketing surveys for qualitative and quantitative research By now, you may be wondering how to conduct marketing surveys and begin reaping the benefits listed above. This section shows you various survey types and how to approach them correctly. Dig into survey analytics to see how your surveys are performing.

Data Visualization 83

Data Visualization Product Research Research Software Analytic Tools 83

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 15, 2024

How to identify customer pain points. Resource center analytics. How to identify customer pain points Feedback surveys and user behavior analysis are the best ways to find customer communication pain points. Again, Userpilot’s NPS dashboard makes it easy to track recurring responses with NPS tags. CSAT surveys.

User Friction 101

User Friction Customer Communications Analytic Tools Feedback Software 101

Reveal

DECEMBER 2, 2021

Reveal Embedded Analytics. This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business. A good embedded analytics solution offers a lot more than data visualizations.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

OCTOBER 15, 2020

But why spend all this time and effort building your product, and adding new amazing features – if you don’t have any consistent strategy how you’ll get your users to adopt them? This is exactly what I wanted to tackle in today’s post: how to build an effective product adoption strategy for your SaaS. Source: Skyword.com.

Onboarding KPIs 78

Onboarding KPIs Strategy Customer Experience User Testing 78

Userpilot

APRIL 21, 2024

Userpilot also offers solutions for user onboarding and product analytics as well. Qualaroo : Focused on user research , Qualaroo is a survey-design platform for collecting and segmenting feedback, performing analysis, and viewing results in the form of dashboards. Plus, it provides in-depth reporting and survey segmentation.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

FEBRUARY 25, 2022

User onboarding is the process of teaching customers how to use your product. You can ask onboarding survey questions during signup to gain a better insight into your customers, and use their answers to pre-populate the dashboard the users sees for the first time. Ready to get started? Let’s dive in! So what tools are available ?

Feedback Software 96

Feedback Software Product Research User Testing Customer Feedback 96

Modus Create

APRIL 13, 2022

Using smart links, you can embed live data from multiple applications to the project pages in Atlas. According to Okta’s Business at Work report, companies with more than 2,000 employees deploy an average of 187 apps. Atlassian Data Lake will simplify custom dashboards, reporting, and analysis. New Editor Feature.

Embedded Analytics 98

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 98

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options. An example of UI feedback.

Customer Experience 94

Customer Experience User Testing Customer Feedback Embedded Analytics 94

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. Understand how users navigate the platform by visualizing where users click, scroll, or spend the most time. Heatmap report providing just per-page information.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Embedded Analytics 88

Userpilot

JANUARY 13, 2021

And yet, according to our State of SaaS Onboarding 2020 research – 40% of SaaS businesses don’t have them at all, and the majority of the remaining 60% – are not even using their full potential. We will talk about how to put that micro survey into the welcome screen a bit later, pluse how to gamify the whole experience.

Research Software 66

Research Software Customer Experience Data Visualization Product Research 66

Userpilot

NOVEMBER 22, 2022

This article explores interactive demos, shows you why they’re important, and steps on how to implement them. We’ll end the article by showing you how to use onboarding software to create your first or next product demo. Embed your video tutorials in your resource center. Product-led growth trial to paid conversions.

Demo 94

Demo Feedback Software Embedded Analytics Data Visualization 94

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52