Embedded Analytics Messaging Onboarding KPIs 
Userpilot
NOVEMBER 14, 2024
In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. This metric helps SaaS companies track the effectiveness of their expansion efforts. What is a customer expansion strategy?
Intercom, Inc.
MAY 8, 2019
With the release of Product Tours , our new feature for building interactive guided flows, all the critical capabilities you need for onboarding new users are now available in a single platform, Intercom. How to choose the onboarding tools you need (and avoid tool overload). How about videos?
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Userpilot
MARCH 31, 2023
What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Track in-app feature usage to identify and remove friction points.
Userpilot
MAY 30, 2025
If youve ever tried evaluating product tour tools, you know the surface-level comparisons dont tell you much. Every tool claims to be a no-code tool and easy to use, but few support the workflows product teams care about, like multi-step onboarding , flow targeting, mobile support, or analytics that go beyond step views.
Userpilot
AUGUST 22, 2024
According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.
Userpilot
MAY 31, 2025
Intercom first launched in 2011 and has since rolled out regular updates, including the Mobile SDK to bring messaging and support directly into native apps. Well cover its key features, pricing, and real user reviews. Core features at a glance: Intercom Mobile So, how exactly does Intercom support mobile apps?
Userpilot
MARCH 18, 2025
Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. The answer is a single mobile customer engagement platform that combines onboarding, push notifications, and analytics to improve user engagement. Such context switching significantly reduces productivity.
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