Userpilot

JUNE 26, 2023

It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS dashboard in Userpilot.

Feedback Software 86

Feedback Software Analytic Tools Research Software Customer Feedback 86

Userpilot

JANUARY 29, 2023

Thanks to the Userpilot Product Adoption School , they can do just that. It teaches product managers how to boost adoption levels for their products and is served via mail or via a learning platform. Userpilot uses Product Adoption School to leverage customer industry knowledge. You can adopt a similar approach.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Userpilot

APRIL 25, 2022

Are you using a friction log to track and prioritize what to improve in your product? In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Why should product managers use friction logs? Let’s dive in!

Feedback Software 96

Feedback Software Analytic Tools Data Visualization User Testing 96

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. Bug fixes requests. Feature updates and enhancements.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

MARCH 25, 2022

Truth be told, there are many options to gauge customer satisfaction — in-app surveys, email surveys, phone calls, you name it. Product and marketing managers choose in-app surveys to get clear-cut user feedback fast. In-app survey tools show you the analytics side in real-time. Userpilot’s NPS dashboard.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Product Research 90

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JANUARY 9, 2023

What is a product persona? How can they help product managers build a successful product? We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. What is a product persona in product management?

Feedback Software 91

Feedback Software Research Software Analytic Tools User Testing 91

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. No product tool or template can save you if you’re not killing it in these three areas. The best product managers are in a continuous state of discovery and know that?—? neither the product nor roadmap are ever static.

Analytic Tools 157

Analytic Tools Data Visualization Feedback Software Research Software 157

Userpilot

JANUARY 13, 2021

Little gestures like greeting them by their first name, introducing yourself (with your photo for the extra personal touch), and letting them know what they can expect next go a long way. Speaking of adoption: why not join our FREE Product Adoption school to learn all about it? . Why do you need a Welcome Screen for your app?

Research Software 65

Research Software Customer Experience Data Visualization Product Research 65

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Microsurveys for collecting customer experience feedback or building user persona for product personalization. Let’s get started!

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. We also explore its benefits and different ways product managers can approach it. PLG strategies allow companies to scale faster and with smaller resources thanks to self-service.

Onboarding KPIs 96

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 96

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another important aspect for product managers to consider is customer loyalty. Net Promoter Score (NPS) survey builder and analytics.

Analytic Tools 91

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 91

Userpilot

NOVEMBER 29, 2022

As the name implies, a tooltip is used for delivering product insights and removing friction with small contextual hints. You can embed a tooltip that will temporarily appear when they hover over a tab or option. Userpilot enables you to create an in-app resource center and embed your product tour in it.

Feedback Software 96

Feedback Software Analytic Tools Research Software Onboarding KPIs 96

Userpilot

JUNE 28, 2023

HubSpot surveys require a paid subscription to the Service Hub, starting from $450/month for the Professional plan. While HubSpot surveys have strengths such as an intuitive UI and feedback analytics , they also have limitations in terms of limited customization, basic segmentation, and lack of qualitative response tagging for NPS.

Product Research 86

Product Research Data Visualization Software Review Feedback Software 86

Userpilot

SEPTEMBER 22, 2023

Feature analytics dashboards like heatmaps – to see how often users engage with different features. You can also embed your flows inside checklists, but you’ll need to upgrade to the Growth plan ($879/mo, annually) as the Essentials plan doesn’t support checklists. A/B test for higher adoption rates.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 4, 2020

Product Managers today have an overwhelming array of code free tools for UX design and development to choose from. In the bad old days, SaaS companies had to build every part of their products from scratch. Project Management. The common thread though is a focus on UX (user experience). Wireframing.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

SEPTEMBER 22, 2023

User segmentation : Personalize onboarding experiences by segmenting users based on company size, behavior, roles, and use cases to increase product adoption rates. Feedback collection : Tools that allow customization of surveys and feedback widgets can help you understand your users’ feelings and guide product improvements.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

MAY 18, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Pendo, Help Scout, or Userpilot is the best fit for you here! By using Help Scout, businesses can efficiently manage customer interactions and monitor and resolve any issues.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 20, 2021

To find the right product feedback tool, consider ease of use, range of functionalities, offered integrations, customization capacity, and the subscription price of the solution. Userpilot offers a great product feedback solution along with innovative user onboarding features. Why Is It Important To Use A Product Feedback Tool?

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

SEPTEMBER 16, 2022

A beta testing feedback form is a survey that’s used to collect feedback from beta testers about a product or new feature. Product managers can use the beta test feedback form to gather valuable design and feature feedback to understand customers’ needs , usability issues , or UI bug reporting. Conclusion.

User Testing 82

User Testing Feedback Software Customer Feedback Product Research 82

Userpilot

OCTOBER 14, 2020

What Good Product Tours Need to Do and to Include. Product Tour Types and their UI Components. Why you need Product Tours. Nobody really questions the need for product tours, do they? Most users – encountering your service for the first time – are not going to be able to immediately how they can do that.

Research Software 98

Research Software Customer Experience User Testing Embedded Analytics 98

Userpilot

JANUARY 22, 2020

Wootric or Satismeter ) some are more in-depth analytics tools offering NPS as one of their features (e.g. Using a stand-alone tool will mean you will probably need to integrate the NPS data with another tool offering user-analytics to see how to user behaviours correlate with NPS results (we’ll cover how to do that later.).

Analytic Tools 118

Analytic Tools Feedback Software Research Software Data Visualization 118

Intercom, Inc.

JANUARY 3, 2019

The best product strategy is one where new features build upon previous launches to provide compounding value for the user. Case in point: our new Messenger, bots and App Store all work together to help businesses connect with their customers in new ways. Look for product managers who are open and collaborative instead of godlike.

Research Software 144

Research Software Feedback Software Analytic Tools User Testing 144

Userpilot

APRIL 6, 2021

If you’re doing your job correctly as a product manager, customer retention should be the first thing you think about when you start your workday and the last thing you think about when you clock out. There’s no metric in SaaS businesses that correlates with profitability more than retention. Source: Onsizzle. Hyperbole much?

Feedback Software 53

Feedback Software Research Software User Testing Customer Experience 53

Userpilot

FEBRUARY 27, 2023

We also analyze successful onboarding flows and evaluate various tools that can help product managers , product marketers and UX designers deliver outstanding onboarding experiences. TL;DR User onboarding educates new users on how to best use your product to solve their problems and satisfy their needs.

Onboarding KPIs 102

Onboarding KPIs User Testing Customer Experience Customer Feedback 102

Userpilot

JULY 18, 2023

What does a product manager do? We look at: 7 key responsibilities of product managers. Different kinds of product manager roles. Qualities of a good product manager. TL;DR A product manager is in charge of the entire product lifecycle. Who is a product manager?

Data Visualization 88

Data Visualization Product Research User Testing Onboarding KPIs 88