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The Art of Building Products that People Love

The Product Coalition

They make their users’ lives better in some way and they do it better than anyone else. As a Product Manager, I’ve built my career on building tools and experiences that not only make people’s’ lives simpler, but bring them a little joy along the way, too. In both instances, users gave feedback directly to my teams in real-time.

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Miro’s Andrey Khusid on the art of distributed teamwork

Intercom, Inc.

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. In our discussion we unpack what this means for them as a company and for their customers.

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Slack Onboarding – Learn How To Recreate One Of The Best User Onboarding Flows For Your SaaS

Userpilot

Rather than trying to reinvent the wheel with your onboarding process, it’s always a good idea to take inspiration from how top SaaS companies are onboarding their users right now. To avoid having to code everything from scratch, you’ll just need to partner with onboarding software like Userpilot.

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The 5 Best Onboarding Workflow Software in 2021

Userpilot

If you tell your partner to get something from the fridge, that is a workflow. You also have to be aware of the solutions that fit smaller companies vs more mature products. Today, we’ve created a list of the 5 best SaaS and enterprise onboarding workflow software tools for 2021. What is Onboarding Workflow Software?

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Talking Directly with (Real) Customers

Mironov Consulting

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. Direct listening, learning, channeling, empathizing, understanding.

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Spendesk’s Nicolas Marchais on evolving with your market

Intercom, Inc.

Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients. Nico joined me on Inside Intercom this week, where we discussed everything from the three stages of company growth to how growing companies can address new markets.

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Citrix Troubleshooting 101: Frequently Asked Questions

eG Innovations

Citrix issues ultimately result in lost productivity and company revenue. Citrix WEM applies printers, mapped drives, registry settings and other actions to a user’s desktop session. Profile Management captures and roams the user profile between desktop or virtual application sessions. We have XenApp 6.5/XenApp XenApp 7.6,