case-studies Enterprise Reporting Tools Resources Transportation 
eG Innovations
DECEMBER 7, 2022
SNMP exposes management data in the form of variables on the managed systems organized in a management information base (MIB), which describe the system status and configuration. Other standard MIBs include the HOST RESOURCES MIB for monitoring resource utilization (CPU, memory, etc.) of a server or device.
Gainsight
MAY 13, 2021
According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic. Their studies are often prophetic and cutting edge to the motion of the field they are advising on.
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Sachin Rekhi
FEBRUARY 16, 2020
Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.
eG Innovations
JANUARY 19, 2023
Knowing where to start troubleshooting can mean the difference between end-users not noticing and a flood of support tickets on the service desk. In most cases, this will be perceived by end users as the application running slow which can generate those “Citrix is Slow” complaints you hear being reported to the helpdesk.
eG Innovations
AUGUST 11, 2022
Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.
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