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Understanding What is Churn: Your Essential Guide to Retention Metrics

Userpilot

Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

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Mixpanel Funnels: Features, Report Types, and Use Cases [+ Better Alternative]

Userpilot

This guide will walk you through what Mixpanel Funnels is, which settings you can adjust for each funnel report, and show you a few key use cases. TL;DR Mixpanel Funnels are reports that show you the drop-off conversion rates throughout different funnel steps. Get your free Userpilot demo today! What are Mixpanel Funnels?

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How to Make Product Management for Enterprise Systems Work

Mind the Product

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g.

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Digital Sustainability: A Growing Frontier in Software Development

The Product Coalition

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

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Shreyas Doshi on choosing, refining, and tracking product metrics 

Mixpanel

Choosing your metrics: metrics categories. When selecting your metrics, you’ll want to consider a few different categories. Note, a given metric can belong to more than one category. Health metrics. Uptime: How long or how reliably a system has been running. Usage metrics. Adoption metrics.

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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Qualtrics provides enterprises with advanced survey capabilities and analytics to drive product differentiation and user satisfaction through deep insights. Here’s how businesses collect these crucial pieces: Customer data monitoring : By tracking important metrics like the drop-off rate, adoption rate, etc.,

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How our infrastructure scales alongside our customers

Intercom, Inc.

We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. This is the third post in a series exploring the ways Intercom has scaled key functions to support the needs of enterprise customers. We’re growing alongside our customers. Can Intercom do that?