Gainsight

APRIL 15, 2022

In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. In fact, companies that are investing in CS and CS Operations are reporting the highest Net Revenue Retention. Technology.

Enterprise 97

Enterprise Customer Experience Feedback Software Data Visualization 97

Mixpanel

FEBRUARY 10, 2021

Choosing your metrics: metrics categories. When selecting your metrics, you’ll want to consider a few different categories. Note, a given metric can belong to more than one category. Health metrics. Usage metrics. Usage metrics should almost always be among the most vital inputs for product decisions. .

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? It’s easy to get swept away by the plethora of vanity metrics out there. But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MAY 7, 2024

Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. The entry-level plan contains enough features for most mid-market SaaS companies, while the Enterprise plan is designed for larger companies. Enterprise : The Enterprise plan can be custom-made to your demands and will be priced accordingly.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Intercom, Inc.

MAY 25, 2022

We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. This is the third post in a series exploring the ways Intercom has scaled key functions to support the needs of enterprise customers. We’re growing alongside our customers. Can Intercom do that?

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. But building good enterprise systems is prone to failure, as author and product consultant Sam McAfee has recently pointed out.

Reporting Tools 107

Reporting Tools Systems Review Enterprise Technical Review 107

eG Innovations

DECEMBER 7, 2022

Using SNMP MIB-II, a network monitoring system like eG Enterprise can discover the network interfaces on a device, determine the status of each interface and track the traffic in and out of each interface. How eG Enterprise Supports SNMP Monitoring? Therefore, eG Enterprise supports both SNMP polling and traps.

Enterprise 52

Enterprise Reporting Tools Data Visualization Transportation 52

Userpilot

MARCH 7, 2024

These tools monitor user journeys and offer other visualization reports to help companies make informed decisions. Web analytics tools report important statistics on a website , such as where visitors came from, how long they stayed, and how they navigated the website. Engagement reports. Web analytics tools. User segmentation.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Userpilot

FEBRUARY 15, 2024

Mixpanel is a product analytics software that interprets and represents advanced data into visual, easy-to-read reports. Hotjar is a product analytics tool best known for its heatmaps and session recordings tools for performance reporting. Userpilot’s funnel reports let you see which pages or actions most users get stuck on.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Gainsight

NOVEMBER 2, 2022

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. But the reality is digital transformation changes the economics of instrumentation, metrics, and measurement.

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

The Product Coalition

JANUARY 27, 2024

This system tirelessly collects and analyzes vast amounts of metrics to enhance applications' reliability, security, and compliance. How To Calculate Carbon Footprint in Software Source: Green Software Foundation While various formulas exist for this purpose, the Software Carbon Intensity metric is particularly effective.

Analytic Tools 137

Analytic Tools Research Software Reporting Tools Software Review 137

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base software helps you provide on-demand self-service support to your customers at any time. Live chat: You can enhance your self-service support system with the live chat feature.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

MARCH 29, 2024

Offer self-service support with a resource center. For example, if you’re strictly an enterprise SaaS, targeting individual users or small businesses will result in a lack of action. Compare the heatmap report with how you expect users to behave based on your ideal user journey map. Improve in-app flows with A/B testing.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. The primary difference between UX KPIs and UX metrics is that metrics are numeric measures, while KPIs are metrics that are essential to your business goals.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

eG Innovations

FEBRUARY 18, 2021

What is ‘Enterprise Class’? Enterprise class’ is a buzzword that refers to applications that are designed to be robust, flexible, and scalable for deployment by a large organization. Dashboards and reports available to each persona must match their areas of interest. 2 Integration with Existing Systems and Tools.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Enterprise 52

Userpilot

APRIL 22, 2024

Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. Avoid customer frustration with self-service knowledge bases A great opportunity to offer a top-notch customer experience is through an in-app resource center. Examples of churn surveys.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! Customize dashboards and reports for specific business needs.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

eG Innovations

JULY 2, 2019

Microsoft Office 365 is the Most Popular Cloud Service Today. A recent analysis by Skyhigh Networks on 27 million employees rated Microsoft Office 365 as the most widely popular enterprise cloud service by user count. eG Enterprise detecting SharePoint Online file upload failure. Microsoft 365 Admin Center Console.

Data Visualization 75

Data Visualization Enterprise Reporting Tools Customer Experience 75

Userpilot

FEBRUARY 25, 2024

Identify drop-off points from the report. Couple findings with other reports to drive deeper insights. Funnel analysis report generated using Userpilot. Then, generate funnel reports showing how many users completed each event. The report should look something like this for easy interpretation. Activation funnel.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

APRIL 26, 2022

Time to value, activation rate, feature adoption rate, and product stickiness are the four key product adoption metrics. Resource centers provide in-app self-service support so that users are empowered to self-diagnose and solve their own issues quickly. What are product adoption metrics? Source – Mixpanel.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Data Visualization 98

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Gainsight

NOVEMBER 28, 2023

MoveWorks, a leading AI copilot platform , rocketed to rapid growth status as the AI-driven enterprise sector took off last year. Self-Service. MoveWorks launched their self-service Customer Academy portal to reduce the 5 or more hours per week CSMs previously spent on one-to-one training. Robust Reporting.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Generative AI 52

Userpilot

DECEMBER 15, 2022

Phrase is an enterprise-level TMS that uses AI and machine learning to automate the translation process. In-app self-service support localization tool: Userpilot. Translation management system for enterprise: Phrase. Enterprise from $1000/month. In-app self-service support localization tool: Userpilot.

Research Software 98

Research Software Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MARCH 26, 2024

Userpilot – best digital analytics platform for analyzing the customer journey Userpilot is a product growth platform built for enterprises, offering advanced analytics capabilities. Start creating user segmentation reports by booking a Userpilot demo today! Enterprise. Path analysis. Userpilot’s path analysis tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Userpilot – best digital analytics platform for analyzing the customer journey Userpilot is a product growth platform built for enterprises, offering advanced analytics capabilities. Start creating user segmentation reports by booking a Userpilot demo today! Enterprise. Path analysis. Userpilot’s path analysis tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Userpilot – best digital analytics platform for analyzing the customer journey Userpilot is a product growth platform built for enterprises, offering advanced analytics capabilities. Start creating user segmentation reports by booking a Userpilot demo today! Enterprise. Path analysis. Userpilot’s path analysis tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Userpilot – best digital analytics platform for analyzing the customer journey Userpilot is a product growth platform built for enterprises, offering advanced analytics capabilities. Start creating user segmentation reports by booking a Userpilot demo today! Enterprise. Path analysis. Userpilot’s path analysis tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Userpilot – best digital analytics platform for analyzing the customer journey Userpilot is a product growth platform built for enterprises, offering advanced analytics capabilities. Start creating user segmentation reports by booking a Userpilot demo today! Enterprise. Path analysis. Userpilot’s path analysis tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

eG Innovations

FEBRUARY 11, 2022

There is more to server performance monitoring than just three resources or metrics. That blog post covered several key performance indicators (KPIs) that IT teams must track to ensure that their servers are performing well. In this blog post, we focus on another KPI – server uptime. How eG Enterprise Computes Server Uptime?

Reporting Tools 52

Reporting Tools Enterprise KPI Events 52

Userpilot

MARCH 5, 2024

Data visualization options : Does the tool provide clear and insightful visualizations and reports? Can you customize your dashboards and reports? Userpilot – the best user behavior analytics software for web apps Userpilot is a product growth and digital adoption platform for large and small enterprises.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. To reduce churn , proactively reach out to high-risk customers, offer in-app self-service support, and run A/B tests for product optimization.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

MAY 14, 2023

Event tracking provides teams with insights into user behavior so that they can improve the product, its UI, and key metrics like conversion rates. Google Analytics is a free web analytics tool that allows you to receive detailed analysis reports about your visitors and their behavior. Heatmaps Userpilot heatmap. Mixpanel pricing.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

FEBRUARY 26, 2023

Mixapanel’s group analytics enables you to analyze behavioral data as a group and calculate account or company-level metrics. Interactive reports let you quickly query data and visualize product usage. Mixpanel has powerful and customizable features, but enterprise-grade features can be expensive and take time to set up.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98