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10 Effective Strategies To Improve NPS and Boost Customer Loyalty in SaaS

Userpilot

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Book a demo to learn more about it.

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12 Strategic Customer Engagement Tactics [+ Examples]

Userpilot

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly. What is a customer engagement strategy?

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? Sending email sequences post-sign-up to guide customers through the product. Book a demo to give it a try.

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How Humanising Your Product can Make all the Difference

Mind the Product

Introducing humanising touches to your product can diffuse user frustration in a similar way. Illustrations can Increase Customer Satisfaction. The Kano Model, developed by Noriak Kano in the 1980s, uses a simple grid that compares investment with customer satisfaction, helping us prioritise product development.

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19 Curated SaaS Product Marketing Examples For Every Stage Of The User Journey

Userpilot

There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. best practices include: user-centered mindset, personalized messaging, continuous feedback loops, data-informed decisions. Let’s jump in.

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5 Best Design and Innovation Consulting Firms to Work With in 2021

UX Studio: Product Management

Considering that none of the established innovation consulting companies are cheap, you want to make sure your return on the investment is positive. . We hope this article will help you better understand what the leading companies in design thinking do and how to choose the most suitable design strategy firm to partner with. .

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Top 7 UX Research Agency in 2023

UX Studio: Product Management

This specialization means that we have a deeper understanding of user needs that can help businesses make user-centric decisions. . Our usability research expertise can help you identify pain points, user needs, and opportunities for better UX solutions. Customer Discovery. Conversion Strategy & Testing.