Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Customer Experience 89

Userpilot

MAY 8, 2024

Have you been struggling to engage users and keep them coming back to your product? In either case, using a product analytics tool to perform user needs analysis is the way to go. Also, it helps you make data-driven product development decisions instead of relying on guesswork. Book a demo now to get started.

Customer Feedback 100

Customer Feedback Data Visualization Customer Experience User Testing 100

Userpilot

APRIL 29, 2024

Leverage reverse trials for stand-alone features. Userpilot helps you track product usage and trigger data-driven contextual experiences to drive customer success. Why is SaaS renewal management important? Let’s dive right in! Guide trial users towards key actions with checklists. Trigger upsell messages at high-intent moments.

Feedback Software 96

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 96

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. It can even help maximize feature adoption. Book a demo now to get started.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 9, 2024

Any product manager can deploy a feature into production – but what’s the point of all that hard work without getting into the participant’s mind and understanding whether it’s usable or not? There are some drawbacks to consider, too: subjectivity and limited depth of understanding for complex products.

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Userpilot

AUGUST 13, 2023

What’s a feature prioritization matrix and how can product teams leverage it to make better product decisions? We also look at: The reasons to use a feature prioritization matrix. How to develop your own prioritization matrix. And what to do after prioritizing features.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Userpilot

JUNE 26, 2023

It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. CSAT surveys measure overall customer satisfaction with the product or feature. How to create customer feedback systems to gain insights into user needs ? Let’s dive in!

Feedback Software 96

Feedback Software Analytic Tools Research Software Customer Feedback 96

Userpilot

DECEMBER 15, 2023

Why do you need idea screening to build successful products? More importantly, we show you how to screen your feature and product ideas effectively. Use a range of techniques and tools, like interviews, surveys , and product analysis to collect diverse user data to inform screening. Let’s dive in!

Data Visualization 104

Data Visualization Product Research User Testing Analytic Tools 104

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. Userpilot offers advanced analytics and feedback features. What is root cause analysis in product management? Let’s dive in, shall we?

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? For example, psychographic segmentation groups them based on their personality traits while behavioral segmentation – on their product usage. When combined with market segmentation, it makes your marketing strategy more efficient.

Customer Experience 103

Customer Experience User Testing Customer Feedback Analytic Tools 103

Userpilot

OCTOBER 9, 2023

That’s why we made this guide, so you can fully understand what’s a wise use case for follow-up questions and how you should frame them to maximize their value. To dig deeper into user satisfaction surveys and learn why users rate your product with high or low scores. Keep it clear and simple.

Feedback Software 105

Feedback Software Research Software Analytic Tools Customer Feedback 105

Userpilot

JANUARY 28, 2024

Avoid survey fatigue : Survey fatigue occurs when users are overwhelmed by long or frequent surveys, leading to lower response rates or less thoughtful answers. Focusing on surveying one aspect of your product and user experience at a time gives you precise user feedback at each journey stage.

User Testing 91

User Testing Product Research Customer Feedback Feedback Software 91

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. The latter is only limited to user behavior within the product.

Analytic Tools 104

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 104

Userpilot

MARCH 6, 2024

Performing trend and product analytics can help you make data-backed informed decisions to stay ahead of the competition. But what exactly is a product trend analysis, how do you conduct it, and how does it help predict future trends to improve customer satisfaction?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Ronke PM

APRIL 11, 2024

Why is Customer Feedback Important? Types of Customer Feedback Final Thoughts Customer feedback provides cross-functional teams with confirmation that they are on the right path, which leads to the development of products that bring value to customers. Products that impact their lives for the better.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

The Product Coalition

OCTOBER 6, 2023

But how do machines learn to detect emotions, and what business opportunities does emotion AI present? We prefer to shop online, and if we encounter any issues while doing so, we turn to chatbots. Following the identification of emotional-impacting features, the process of engineering features occurs.

Research Software 131

Research Software Reporting Tools Data Visualization Automotive 131

Userpilot

OCTOBER 10, 2022

If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? And how can product managers use it to develop great products? Product Net Promoter Score (NPS) is a metric of customer satisfaction. This will improve product adoption and overall satisfaction.

User Testing 96

User Testing Feedback Software Onboarding KPIs Analytic Tools 96

The Product Coalition

OCTOBER 30, 2023

I don’t care about outcomes, your objectives, or your key results; I want to know when I will get this feature!” This was the third conversation we were having about the product, an app that served our own company along with external customers. Look, we are moving away from feature commitments to outcomes.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

UX Planet

DECEMBER 12, 2023

Glaring UX Mistakes on Real Apps — Part 1 Learn from existing design mistakes, so we can do better! As a product designer, I frequently tend to check new apps, both to try and get some inspiration as well as look for things that can be done differently or better. And maybe doing some more user testing.

Feedback Software 91

Feedback Software UX User Testing Weak Development Team 91

Lenny Rachitsky

FEBRUARY 20, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Consider these recent news items that caught my attention: When Italy banned ChatGPT, the productivity of coders in the country fell by 50% before recovering. But you’re wrong. Source: David Kreitmeir et al. ]

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? Invite users to join a live demo to experience your product’s value.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty.

Analytic Tools 100

Analytic Tools Data Visualization Research Software Onboarding KPIs 100

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Introduce new features to continuously provide value.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Reasons Customer Success team should be involved in product feedback There’s a trend for Customer Success teams to own more of the roadmap, and that’s a good thing: They know the customer. Contact with churned customers.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

APRIL 29, 2024

Your product is the key. Using the right SaaS design principles can help you build a product that offers value to users. That, in turn, can help drive user engagement and product adoption. Let’s take a look at a few helpful SaaS design principles and best practices that’ll help you enhance the product experience.

Feedback Software 103

Feedback Software Research Software Analytic Tools Customer Experience 103

Userpilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? What’s a good PMF score? TL;DR The product-market fit (PMF) survey helps a business measure if its product meets market demand and if it’s good enough that users are ready to pay for it. Let’s get right to it!

Product Research 97

Product Research User Testing Data Visualization Analytic Tools 97

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. Let’s start by defining what a product satisfaction survey is. TL;DR A product satisfaction survey is a type of survey that measures your customer’s overall satisfaction with a product or service. CES surveys. PMF surveys.

Product Research 94

Product Research Data Visualization Analytic Tools Feedback Software 94

The Product Coalition

MARCH 18, 2022

Recently one of the founders of a hot startup asked me, “How do we know if we should add new value props for existing customers or continue to invest in existing ones? Given that we have finite engineering and product resources, what is the path forward?” What would that balance look like? What Does Growth Really Teach Innovators?

Customer Experience 190

Customer Experience Onboarding KPIs User Testing Customer Feedback 190

Userpilot

AUGUST 6, 2023

How do you calculate marketing automation ROI? Explains why it’s worth investing in. Your marketing automation tool can help you score and qualify leads based on their activity inside the product. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

JANUARY 3, 2023

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. Or else, why would you be here? In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

OCTOBER 21, 2022

Does it have anything to do with the Minimum Viable Product? Why would you care about MVE as a product manager ? Minimum Viable Experience (MVE) describes how your users must feel when they interact with your product to stay with the company and keep using the product. Got your seat belt on?

Customer Experience 98

Customer Experience Onboarding KPIs User Testing Customer Feedback 98

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. TL;DR Customer attrition occurs when customers stop doing business with you. To reduce churn , proactively reach out to high-risk customers, offer in-app self-service support, and run A/B tests for product optimization.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

NOVEMBER 28, 2022

Do you have a process in place to automate customer feedback collection? Automation is crucial for taking a customer-centric approach to product growth. It’s extremely important to your product team if you want to take a customer-centric approach to improve your product. Let’s find out.

User Testing 98

User Testing Feedback Software Customer Feedback Data Visualization 98

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. TL;DR Customer intent is the underlying reason behind a customer's actions when making a purchase, contacting support , or having other interactions with your brand. Five key steps to interpreting customer intent.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Userpilot

NOVEMBER 9, 2023

TL;DR Customer satisfaction measures how well your product is at meeting customer expectations. “Slightly satisfied”, which signals that the product was going somewhere and had potential, but it ultimately failed at meeting expectations. Implementing an in-app resource center to provide self-service support.

Customer Satisfaction 103

Customer Satisfaction User Testing Customer Feedback Feedback Software 103

Userpilot

JUNE 12, 2023

But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Why should you be conducting market research? Enhance your product and features: Market research can help you collect new feature ideas and also validate your existing product ideas.

Data Visualization 93

Data Visualization Product Research Research Software Analytic Tools 93

The Product Coalition

APRIL 17, 2023

Collecting and making sense of customer feedback is a primary responsibility of product teams. Collecting product feedback is one of the main tasks of Product Managers. It’s their job to try to understand what customers need, and put that together with a number of other considerations to create a thoughtful product strategy.

User Testing 127

User Testing Customer Feedback Feedback Software Analytic Tools 127