Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way.

Feedback Software 85

Feedback Software Customer Feedback User Testing Analytic Tools 85

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! Want to see how Userpilot can help you inform and implement your UX strategy?

Research Software 92

Research Software Analytic Tools Feedback Software User Testing 92

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 97

Feedback Software User Testing Research Software Customer Feedback 97

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. You can learn how to create a PRD by clicking the link.

Feedback Software 136

Feedback Software Reporting Tools Software Developers Software Development 136

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Customer Experience 79

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback. What is real-time customer feedback?

Feedback Software 92

Feedback Software Customer Feedback Customer Experience User Testing 92

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? Let's look at 5 customer engagement solutions you can set up today and drive growth right off the bat. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

OCTOBER 13, 2022

And how you can collect feedback with a feature request template? A feature request template is something that can help you accomplish this goal by encouraging your customers to provide qualitative feedback regularly. Close the feedback loop by acknowledging your users’ feature requests.

Feedback Software 97

Feedback Software Customer Feedback User Testing Product Research 97

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Customer experience refers to the overall impression and feeling that your customers have of your SaaS business throughout their journey.

Feedback Software 91

Feedback Software Reporting Tools Customer Experience Data Visualization 91

Userpilot

JANUARY 3, 2023

Are there any special tools I can use? The main way SaaS companies determine this risk is through in-app activities. How to identify churn risk signs hiding in your product: Talk to your customer success team. Collect user feedback at every stage of the customer lifecycle. Read on to find practical answers.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development? Ready to get started?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 94

Feedback Software Research Software Analytic Tools Product Research 94

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. Isn’t that what every SaaS company is aiming for? What is a UX Survey? Why do UX surveys matter?

Product Research 97

Product Research User Testing Feedback Software Research Software 97

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to.

Feedback Software 97

Feedback Software Analytic Tools Research Software Product Research 97

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap?

Roadmap 98

Roadmap Customer Experience UX Product Research 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. But how do they know it’s actually worth it when they don’t engage long enough to find out? Book a demo to learn more!

Feedback Software 86

Feedback Software User Testing Customer Experience User Friction 86

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. So how do you encourage customers to love your brand? Collecting passive feedback with in-app surveys. Act on the data you get and close the feedback loop. Stick around and become loyal. Refer your product to their network.

Feedback Software 91

Feedback Software Customer Experience Customer Feedback User Testing 91

Userpilot

SEPTEMBER 12, 2022

CSAT , to keep track of your baseline satisfaction levels and learn how to improve. Customer LTV , check how it increases over time to see if you’re growing your loyal customers. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Customer Experience 89

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Add in-app video tutorials to make the onboarding process smooth. Avoid feature blindness with in-app announcements.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 89

User Testing Customer Feedback Feedback Software Product Research 89

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Improved customer relationships and customer loyalty by analyzing customer feedback and closing the feedback loops.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Customer Feedback 99

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Placing passive feedback widgets within your product.

Data Visualization 90

Data Visualization Feedback Software Customer Feedback User Testing 90

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? So, let’s see how you can implement SaaS OKRs successfully to track progress towards these goals and drive product growth. To grade OKRs, use a scoring system on a scale of 0.0 What are OKRs in SaaS? How to grade OKRs.

Feedback Software 104

Feedback Software Onboarding KPIs Reporting Tools Product Research 104

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? How your product is serving your users’ needs. Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. Act on the data collected through sentiment analysis and close the customer feedback loop by solving the problems.

Feedback Software 90

Feedback Software Customer Experience Customer Feedback Product Research 90

Userpilot

MAY 30, 2023

In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback. Incorporate both active and passive surveys for two-way feedback collection. Distribute the surveys via multiple channels such as email, chatbot , in-app, and social media.

User Testing 95

User Testing Product Research Customer Feedback Feedback Software 95

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Add in-app video tutorials to make the onboarding process smooth. Avoid feature blindness with in-app announcements.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Data Visualization 70

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. It overcomes language barriers, is also engaging, and encourages honest feedback. Why should you use smiley face surveys to collect feedback?

Product Research 95

Product Research User Testing Customer Feedback Feedback Software 95

Userpilot

SEPTEMBER 10, 2022

Involuntary churn vs. voluntary churn: How do they affect SaaS businesses? More importantly, you’ll learn how to deal with customer churn, whether involuntary or not. You can reduce involuntary churn by prompting payment reminders in-app or through email. Get a Userpilot demo and see how we can help.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! social media engagement or email click-through rate), or feedback data (e.g., The next step involves collecting relevant customer data with appropriate analytics tools.

Data Visualization 89

Data Visualization Analytic Tools Embedded Analytics Feedback Software 89

Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. In-app real-time feedback from users.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Repeated engagement in SaaS translates into customer stickiness and retention. Some of them never would.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. 7+ customer service personalization strategies.

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Research Software 96

Userpilot

JANUARY 9, 2023

How can a personalized experience help drive retention? What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. How to personalize experiences to drive retention. Let’s begin!

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

SEPTEMBER 10, 2022

This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback.

Customer Feedback 90

Customer Feedback Product Research Feedback Software User Testing 90

Userpilot

NOVEMBER 10, 2022

How to resolve the most common customers’ pain points. A common customer pain point in SaaS is limited product functionality – it’s not enough to help the customer complete their jobs to be done. To address customer pain points, run in-app surveys to ask customers for direct feedback. Let’s get started.

User Friction 92

User Friction Customer Experience User Testing Product Research 92