Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? A well-structured product team requires a product leader – either a product manager or a product owner. In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Product Team Roles.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Product Research 82

Userpilot

JANUARY 31, 2022

Product management specializations have trended upwards in recent months. These “specializations” often place focus around a specific set of skills or needs a company has, somewhat creating a division within the product manager role. Are we breaking apart the product manager role a bit too much? Product Management Skills.

Research Software 92

Research Software Analytic Tools Feedback Software Product Research 92

DISQO

OCTOBER 15, 2019

Technology has made it possible for endless data about our health to be captured at every (literal) step. As unrelated as it may seem, the current state of cross-functional research feels a lot like buying wearable technology and using it to diagnose your health. This isn’t unique to the world of research.

Research Software 40

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DISQO

OCTOBER 15, 2019

Technology has made it possible for endless data about our health to be captured at every (literal) step. As unrelated as it may seem, the current state of cross-functional research feels a lot like buying wearable technology and using it to diagnose your health. This isn’t unique to the world of research.

Research Software 40

Research Software Feedback Software Product Research User Testing 40

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. What tools can help you personalize the customer experience? Customer retention marketing is any marketing that aims to keep both new and current customers happy. How can a personalized experience help drive retention? Let’s begin!

Feedback Software 87

Feedback Software Analytic Tools Research Software Customer Experience 87

The Product Coalition

JULY 6, 2022

The majority of such apps have undergone iterative and incremental development to enhance and improve their features. Most of our readers would have heard of Agile product management. It is a methodology that is followed by a majority of software development companies today. What is Lean product management (Lean or LPM)?

Startups 124

Startups Feedback Software User Testing Product Research 124

Userpilot

OCTOBER 25, 2022

If you’re wondering what strategic product management is, you’ve come to the right place! In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Are you ready to dig in?

Product Research 87

Product Research User Testing Customer Feedback Research Software 87

Userpilot

SEPTEMBER 11, 2023

It involves market research, goal setting, and the development of your go-to-market strategy. The launch phase, on the other hand, is your time to execute and implement your marketing strategy. Choosing the right tool to work with can make your life easier. What is a product launch?

Product launches 98

Product launches Product Research Data Visualization Research Software 98

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Both Product Marketing and Product Management teams need to work together. Look back and learn- collect feedback and improve.

Product Research 82

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Usersnap

AUGUST 25, 2021

Are you part of a SaaS company? Especially because in critical moments, you rely on the importance of customer feedback to grow your profits. There are a multitude of SaaS businesses springing up, as businesses continue to become more digital. By asking your customers for feedback. We got you covered here.

Feedback Software 52

Feedback Software User Testing Customer Feedback Research Software 52

Userpilot

SEPTEMBER 29, 2022

What can product managers do to measure and increase it? Product value is how well your app helps customers achieve their goals compared to competitors. You can estimate it with Product-Market Fit ( PMF ) and Net Promoter Score ( NPS surveys ), by collecting qualitative feedback and tracking product usage.

User Testing 89

User Testing Product Research Feedback Software Analytic Tools 89

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? Often shortened to VoC, voice of customer, or voice of the customer, is a method of market research that paints a picture of your customer’s experience with your website or product.

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. No one wants to be the next Blockbuster.

User Testing 40

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DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches. Collect user feedback and see how well your product was received.

Product launches 83

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Userpilot

OCTOBER 13, 2022

How can product managers avoid building parity products? To differentiate your product successfully, conduct market research, track product usage , and collect feedback to identify user needs. Product-market fit is a good indication of how competitive your product is. What is product parity? Let’s do it!

Product Research 84

Product Research User Testing Feedback Software Research Software 84

ProductPlan

FEBRUARY 3, 2022

Consequently, product managers (PMs) have an endless to-do list, and it’s the nature of the role. A product ops manager (or team) exists to support the product team by: Facilitating user interviews and other market research. Analyzing data to help product management make better-informed decisions.

Product Research 95

Product Research User Testing Data Visualization Customer Experience 95

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? You may have realized how customer feedback has become a huge focus in recent years. Change management with Voice of Customer. What impacts your decision-making process?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Build in-app flows to help users discover features.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

CardBoard

AUGUST 24, 2023

This includes strategic planning, collaboration between teams, handling customer feedback, analyzing data, and managing product launches. As companies have grown and their products have become more complex, the need for a dedicated team to manage and optimize product operations has become increasingly clear.

Data Visualization 52

Data Visualization Product Research Customer Feedback Feedback Software 52

Mind the Product

OCTOBER 8, 2018

We can and should learn product management lessons from a diverse range of environments. It’s absolutely worth looking to the likes of Google’s Sundar Pichai, but it’s also worth looking to less celebrated entrepreneurs, outside of the multinational mega-corporations, to learn about lean front-line product management.

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The Product Coalition

MAY 13, 2020

Here, we’ll go through the meaning of Product Ops, the role of Product Manager vs Product Operations Manager, the benefits of having a Product Ops team, and some typical interview questions. While some companies are still coming to terms with the idea of Product Management, Product Ops already has a blueprint.

Product Research 148

Product Research Data Visualization User Testing Research Software 148

The Product Coalition

NOVEMBER 26, 2019

Managers and product managers are often frustrated by the apparent lack of care the development team is showing for the needs of the business. Departmental goals and incentives further push developers towards building robust, scalable, elegant software. For many organizations the solution is product management.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

Revulytics

MARCH 20, 2018

It’s likely that your software is a component (or perhaps even the crux) of many of the initiatives that are driving long-term value for your customers’ customers. By tracking software events with Revulytics Usage Intelligence , your company can quantify the actual number of unique users who actively engage with the legacy feature.

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback User Testing 60

Usersnap

JUNE 8, 2020

Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. 18 giveaways provided by the speakers were drawn to lucky winners, and exclusive perks for UX and CX tools were given out. says a Customer Success Manager from the UK.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. And Fortune 500 clients rely on them to help with these digital transformation projects,” I explained on a recent episode of This is Product Management. Emerging technologies and partnerships with startups will close that gap. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. And Fortune 500 clients rely on them to help with these digital transformation projects,” I explained on a recent episode of This is Product Management. Emerging technologies and partnerships with startups will close that gap. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

MAY 6, 2020

So CEO Jeff Dailey convened a group of superstars from within Farmers to operate independently, to develop products and services tailored for modern consumers, and to do so without disrupting the core Farmers system, processes, products or distribution model. A lot has changed since the 80s, especially technology.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

So CEO Jeff Dailey convened a group of superstars from within Farmers to operate independently, to develop products and services tailored for modern consumers, and to do so without disrupting the core Farmers system, processes, products or distribution model. A lot has changed since the 80s, especially technology.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Mixpanel

JUNE 10, 2020

Along with fostering a company culture that’s widely adopted and understood, smart product experimentation is about prioritizing drivers before solutions, taking a measured approach, and experimenting with purpose. Ours are: Drivers before solutions HBML, or hypothesize-build-measure-learn (more on this in the next section).

User Testing 76

User Testing Product Research Weak Development Team Customer Feedback 76

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

Data Visualization 83

Data Visualization Research Software Feedback Software Analytic Tools 83

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

Product Research 120

Product Research Feedback Loop Feedback Software User Testing 120

DISQO

JULY 23, 2019

Is the solution simply to innovate? In an always-on, device-centric industrial era, new tools like Alpha’s rapid consumer feedback platform help inform product development strategies. Now, you have access to the tools to put your team consistently in the mind of the consumer.

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