Alchemer Mobile

MARCH 31, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. People are willing to answer short, simple questions and share feedback when they’re proactively asked for it at the right mobile moment. We know that people will not have positive brand experiences all the time.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Userpilot

NOVEMBER 28, 2022

Do you have a process in place to automate customer feedback collection? If you don’t, you should get started right away to collect the maximum amount of user data and minimize the work hours required to set up feedback collection. Userpilot, Survicate, and Qualaroo are the 3 best-automated feedback collection tools.

User Testing 85

User Testing Feedback Software Customer Feedback Data Visualization 85

Userpilot

JUNE 2, 2024

Customer feedback metrics like NPS are powerful tools for gauging customer loyalty and satisfaction. That's where NPS calculators and tools come in. In this article, we are going to break down NPS calculation methods and the tools that make it easier. But how do you figure that out?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 21, 2024

Communicate product news with in-app messages so customers don’t inquire about them via tickets. Collect customer feedback to better understand product problems leading to support tickets. Create a knowledge base so customers can self-service solutions instead of contacting support. You log in to try and use the product.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. This article will delve into the ins and outs of survey data analysis and the best methods and tools for it. Placing passive feedback widgets within your product.

Data Visualization 81

Data Visualization Feedback Software Customer Feedback User Testing 81

Alchemer Mobile

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 80

User Testing Customer Feedback Feedback Software Product Research 80

Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. it feels low effort, frictionless, and positive)?

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Research Software 90

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. TL;DR A product marketing framework is a structured but flexible approach to positioning and promoting your product. This means collecting feedback data to measure customer satisfaction.

Feedback Software 89

Feedback Software Research Software Analytic Tools Product Research 89

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

Embedded Analytics 75

Embedded Analytics Data Visualization Analytic Tools Feedback Software 75

The Product Coalition

JANUARY 25, 2024

Many transactional chatbots interact with external systems, databases, or APIs to perform actions, whereas advanced transactional chatbots utilize reinforcement learning, a machine learning technique , to improve performance over time. It decides how to guide the conversation toward achieving the user’s goal.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 76

Feedback Software User Testing Customer Experience User Friction 76

Userpilot

DECEMBER 13, 2023

Improves key metrics at each customer touchpoint As a comprehensive plan, a UX strategy enables delivering a consistently positive user experience along the whole user journey. Value innovation – providing an innovative and disruptive solution to user problems at a lower cost to maximize the perceived value of the product.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Userpilot

MAY 21, 2024

Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Expansion and Advocacy : When customers purchase additional products through upsells , and share their positive experiences. But what are these best practices and how can you implement them? How to implement it?

Data Visualization 92

Data Visualization Customer Experience User Testing Customer Feedback 92

Userpilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. Discover user paths to app actions. 11 User flow examples to inspire you to create your app flows: Basic user flow chart for logging in. Collect user feedback to improve your user flows.

Data Visualization 93

Data Visualization Customer Feedback Analytic Tools User Testing 93

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. For several years I worked in head Marketing and Digital positions. In short, here are the things you should be checking for in a product audit: reported problems. reported ICP. positioning. churn rate.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

OCTOBER 21, 2022

High customer confidence leads to repeat purchases, increased customer lifetime value , and positive word-of-mouth. Using in-app patterns like tooltips and modals to guide users and help them achieve their goals. Using in-app patterns like tooltips and modals to guide users and help them achieve their goals.

Feedback Software 93

Feedback Software User Testing Customer Experience Customer Feedback 93

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use in-app Checklists to guide your users.

Feedback Software 85

Feedback Software Research Software User Testing Customer Feedback 85

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. You can measure feature engagement by tracking feature usage using a tool like Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

MARCH 23, 2022

There’s much more to NPS than sending users a customer feedback survey. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. NPS average by industry.

Product Research 86

Product Research Feedback Software Analytic Tools Research Software 86

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. A product team structure is how a business organizes the product team to best support software development. What are the key positions in product teams?

Analytic Tools 80

Analytic Tools Feedback Software Research Software Product Research 80

Userpilot

NOVEMBER 10, 2022

A common customer pain point in SaaS is limited product functionality – it’s not enough to help the customer complete their jobs to be done. To address customer pain points, run in-app surveys to ask customers for direct feedback. To address customer pain points, run in-app surveys to ask customers for direct feedback.

User Friction 83

User Friction Customer Experience User Testing Product Research 83

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? That gold mine list of feedback turned into a mine field? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

AUGUST 23, 2021

Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Customer feedback is the key to turning detractors into promoters. Respond to detractor feedback with empathy and personalized support. Also, in-app surveys (eg.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

NOVEMBER 27, 2023

A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Customer retention rates generally run high for SaaS companies, with established ones enjoying a retention rate of around 90% on average. There is no universally ‘average’ churn rate.

Product Research 76

Product Research Data Visualization Feedback Software Analytic Tools 76

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Listen closely to customer feedback. We look at data such as NPS and direct customer feedback,” said Jean-Bernard.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Userpilot

SEPTEMBER 8, 2023

But here’s a fact: many SaaS companies are going about A/B testing the wrong way. TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics.

Product Research 83

Product Research User Testing Analytic Tools Data Visualization 83

Usersnap

AUGUST 25, 2021

Are you part of a SaaS company? Especially because in critical moments, you rely on the importance of customer feedback to grow your profits. There are a multitude of SaaS businesses springing up, as businesses continue to become more digital. By asking your customers for feedback. We got you covered here.

Feedback Software 52

Feedback Software User Testing Customer Feedback Research Software 52

Mixpanel

OCTOBER 10, 2019

At Mixpanel, we’ve developed a system where everybody in a position to talk to a customer can log a product gap. This system helps us capture and categorize product gaps based on the impact and severity of the problem. As a result, we are able to collect more customer feedback and build a better product.

User Testing 102

User Testing Customer Feedback Feedback Software Reporting Tools 102

The Product Coalition

MARCH 3, 2023

The journey starts when your prospect builds an initial awareness about your solution at a very high level. As the journey progresses, your prospect will discover more about your solution. Using a trial version of your software is part of the evaluation phase. Sometimes, customers will no longer need your solution.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Userpilot

JULY 8, 2022

In this article, we’ll be discussing what product experience insights are, why they are critical to improving your product engagement levels, and how you can get these insights from within the app. PX insights help you understand users’ behavioral patterns through direct customer feedback. Let’s begin!

Data Visualization 90

Data Visualization Customer Feedback Customer Experience Feedback Software 90

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. This feedback loop needs to be integrated into the product planning and development processes.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Mixpanel

FEBRUARY 16, 2024

And when you’re building an analytics tool for everyone , persona work is nuanced. As a Product Lead, I continuously emphasize to our broader team the importance of defining personas so that we’re clear about who we’re targeting when shaping our product or positioning.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Userpilot

DECEMBER 6, 2022

Offer in-app self-service support to unlock on-demand support. Send microsurveys across multiple touchpoints to collect feedback. To calculate the CSAT score, divide the number of positive responses by the total responses, and multiply the ratio by 100. The NPS benchmark for the software and apps industry is 41.

Customer Experience 88

Customer Experience User Testing Customer Feedback Data Visualization 88

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Even if you haven’t already decided to pursue a product-led growth strategy , you’ve probably heard some buzz about it in SaaS circles. Here’s a quick look at why product-led growth is becoming so popular: The SaaS market has morphed. .

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52