Gainsight

NOVEMBER 10, 2021

The days of selling one-off discs or software packages are over. One study by Dimension Data found 84% of companies that worked to improve customer service saw an upswing in revenue. It lowers acquisition costs by focusing on product qualified leads and servicing existing customers. Positive user experience is paramount.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Gainsight

APRIL 21, 2022

Product Led Success: The Professional’s Handbook – An Introduction Blog. Embedding a Customer Feedback Loop Into Your Product Delivery. Gainsight PX Wins Coveted Proddy Award for Best User Adoption Solution. The post The Ultimate List of Product Experience Resources for 2022 appeared first on Gainsight Software.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Gainsight

APRIL 2, 2021

Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . CS Needs to Plan for “Tech Touch” from Day 1.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Gainsight

NOVEMBER 10, 2021

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. What is product-led success?

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52

DISQO

JUNE 15, 2015

For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions. Rely on it as your handbook for frameworks and best practices, selecting the right tools, collaborating with stakeholders, and overcoming common hurdles. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions. Rely on it as your handbook for frameworks and best practices, selecting the right tools, collaborating with stakeholders, and overcoming common hurdles. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40