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Customer Feedback Repository: Definition, Types, Tools, and How to Set One Up

The Product Coalition

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

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5 Costly Branding Mistakes

UX Planet

For startups and product owners, the stakes are high, and the path is treacherous. It illuminates your target audience, their pain points, and desires. This belief makes you disregard market research because you feel you already know everything customers want. This information will guide you when branding a startup.

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What is the New Feature Discovery Process & Examples

Usersnap

This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. The first step is to understand your users’ needs and pain points. Conduct thorough market research and user interviews to gain insights into what your audience truly desires.

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8 Tips On How To Boost Customer Engagement With Better Onboarding

Userpilot

It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. To attract potential customers, marketers invest a staggering amount of resources across multiple channels. What is customer onboarding?

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Churn Rate vs Retention Rate: Formulas, Benchmarks and Ways to Improve

Userpilot

TL;DR While churn rate vs retention rate measures two different aspects of the customer journey, the goal for both is the same: to routinely track and improve them. The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. Want to reduce customer churn?

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How to Leverage AI in SaaS? (+Best Tools)

Userpilot

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. About 73% of U.S. This includes the SaaS industry too.

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The Lean Product Playbook Summary?—?achieving Product-Market Fit in 6 steps

The Product Coalition

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit.