Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Let’s build a new product.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit.

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User Testing Product Research Product Marketing Customer Experience 137

Usersnap

FEBRUARY 5, 2024

The first step is to understand your users’ needs and pain points. Conduct thorough market research and user interviews to gain insights into what your audience truly desires. Additionally, fosters a feedback loop. A feature tailored precisely to user needs, enhancing user engagement and satisfaction.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Why do you need to talk to a customer? Can we get access to customers?

Product Research 235

Product Research User Testing ChatGPT Research Software 235

Mixpanel

MARCH 24, 2022

After all, what better way is there to serve your customers (and prospective customers) than to focus all your internal and external strategies on how they ultimately lead to value in your product? Here’s Yamini on everything from operationalizing NPS to empowering employees with autonomy as you scale past the startup size.

Strategy 64

Strategy Product Research Customer Feedback Data Visualization 64

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Another way to structure teams is by customer journey stage , where a different team is responsible for one stage, like adoption.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

DISQO

MAY 6, 2020

The company’s service, support and sales models all needed to be reinvented to target this new customer. This startup within Farmers quickly started focusing on renters insurance as their first project and named the new business Toggle. We needed to figure out what was important for consumers today, and how to bring that to life.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

The company’s service, support and sales models all needed to be reinvented to target this new customer. This startup within Farmers quickly started focusing on renters insurance as their first project and named the new business Toggle. We needed to figure out what was important for consumers today, and how to bring that to life.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Rhino then had to cater to that exact customer profile. The post How Rhino Found Their Moment — and Their Voice — with Alpha appeared first on Feedback Loop.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Rhino then had to cater to that exact customer profile. The post How Rhino Found Their Moment — and Their Voice — with Alpha appeared first on Feedback Loop.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. Which would you prefer: one where a barista knows your name and your favourite drink and your favourite music is playing, or one where everything is made for an average customer?

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Artificial Inteligence Data Visualization Product Research Reporting Tools 180

The Product Coalition

JANUARY 24, 2021

Audience User personas and stories are other useful ways to provide helpful background context for your team. They are particularly useful for businesses that serve notably different types of customers/stakeholders/use cases and for features that are not inherently conversion driven.

Onboarding KPIs 127

Onboarding KPIs User Testing Customer Experience Feedback Software 127

DISQO

JANUARY 13, 2017

appeared first on Feedback Loop. “When you’re building those partnerships internally to get people behind your idea, your idea is a pretty broad thing so it’s value has a lot to do with, or is different to everyone. The post What are the best quotes about rallying stakeholders from the podcast, This is Product Management?

Product Research 40

Product Research User Friction Product Management Product Manager 40

DISQO

JANUARY 13, 2017

appeared first on Feedback Loop. “When you’re building those partnerships internally to get people behind your idea, your idea is a pretty broad thing so it’s value has a lot to do with, or is different to everyone. The post What are the best quotes about rallying stakeholders from the podcast, This is Product Management?

Product Research 40

Product Research User Friction Product Management Product Manager 40

DISQO

MAY 22, 2019

Only begin experimenting after determining that success would be an exciting reality for your business and prospective customers. A substantial number of employees and teams should be incentivized to care about future opportunities and customers, even if it means forgoing present ones. Run Rate by Working Backwards.

User Testing 40

User Testing Product Research Data Visualization Feedback Software 40

DISQO

MAY 22, 2019

Only begin experimenting after determining that success would be an exciting reality for your business and prospective customers. A substantial number of employees and teams should be incentivized to care about future opportunities and customers, even if it means forgoing present ones. Run Rate by Working Backwards.

User Testing 40

User Testing Product Research Data Visualization Feedback Software 40

DISQO

SEPTEMBER 28, 2018

In large organizations, building a great product takes even more than an acute focus on customers, exhaustive research to pain points, and continuous experimentation. appeared first on Feedback Loop. To be successful, you also need to get stakeholder buy-in throughout the process.

Product Research 40

Product Research Data Visualization User Testing Customer Feedback 40

DISQO

SEPTEMBER 28, 2018

In large organizations, building a great product takes even more than an acute focus on customers, exhaustive research to pain points, and continuous experimentation. appeared first on Feedback Loop. To be successful, you also need to get stakeholder buy-in throughout the process.

Product Research 40

Product Research Data Visualization User Testing Customer Feedback 40

DISQO

JULY 23, 2017

Every year, dozens of eager startups emerge to ‘reinvent’ the insurance marketplace, believing that a direct-to-consumer model will eventually displace brokers. To begin, we surveyed brokers about their pain points around quoting and origination. appeared first on Feedback Loop. And for good reason.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

Every year, dozens of eager startups emerge to ‘reinvent’ the insurance marketplace, believing that a direct-to-consumer model will eventually displace brokers. To begin, we surveyed brokers about their pain points around quoting and origination. appeared first on Feedback Loop. And for good reason.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

The Product Coalition

MAY 8, 2018

how to deploy the source code, database and run the project on a new server, any necessary administrator/test customer login credentials). Direct information exchange between engineers is short and straight-to-the-point, which leaves a room for facilitating communication and shortening the feedback loop.

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60

Userpilot

MARCH 7, 2022

It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. To attract potential customers, marketers invest a staggering amount of resources across multiple channels. What is customer onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

MAY 17, 2024

While they all serve the same purpose, product (or customer) feedback tools come in different categories, depending on the specific problem they solve. 10 top customer feedback tools Userpilot — The best in-app feedback tool with extensive survey options. Appcues — Best for analyzing in-app customer feedback.

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Feedback Software Data Visualization Analytic Tools Research Software 52