Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 88

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 88

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Let’s build a new product.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

MARCH 7, 2022

It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. To attract potential customers, marketers invest a staggering amount of resources across multiple channels. What is customer onboarding?

Onboarding KPIs 84

Onboarding KPIs Customer Experience Customer Feedback User Testing 84

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. What is a product team structure?

Analytic Tools 77

Analytic Tools Feedback Software Research Software Product Research 77

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. If so, ranking could help.

Artificial Inteligence 179

Artificial Inteligence Data Visualization Product Research Reporting Tools 179

Usersnap

FEBRUARY 5, 2024

Stakeholder management challenges Navigating stakeholder management , the survey phase in the discovery process can be challenging without proper tools. The first step is to understand your users’ needs and pain points. Moreover, leverage tools that facilitate the discovery process.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Product Talk

SEPTEMBER 6, 2023

I had a lot of fun during this open and candid discussion and I thought Product Talk readers might want to check it out, especially if you’re in a leadership role and you have a product team or teams reporting to you. Let’s have feedback loops. Why do you need to talk to a customer? Let’s test our assumptions.

Product Research 235

Product Research User Testing ChatGPT Research Software 235

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit.

User Testing 139

User Testing Product Research Product Marketing Customer Experience 139

Mixpanel

MARCH 24, 2022

After all, what better way is there to serve your customers (and prospective customers) than to focus all your internal and external strategies on how they ultimately lead to value in your product? Here’s Yamini on everything from operationalizing NPS to empowering employees with autonomy as you scale past the startup size.

Strategy 64

Strategy Product Research Customer Feedback Data Visualization 64

DISQO

MAY 6, 2020

The company’s service, support and sales models all needed to be reinvented to target this new customer. This startup within Farmers quickly started focusing on renters insurance as their first project and named the new business Toggle. They used a MaxDiff study, which is an analytical and robust market research technique.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

The company’s service, support and sales models all needed to be reinvented to target this new customer. This startup within Farmers quickly started focusing on renters insurance as their first project and named the new business Toggle. They used a MaxDiff study, which is an analytical and robust market research technique.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. But those tools cast too wide a net. Rhino then had to cater to that exact customer profile. Rhino knew they had an audience and a market need.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. But those tools cast too wide a net. Rhino then had to cater to that exact customer profile. Rhino knew they had an audience and a market need.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

SEPTEMBER 28, 2018

In large organizations, building a great product takes even more than an acute focus on customers, exhaustive research to pain points, and continuous experimentation. That’s why being able to tell compelling data-driven narratives is a critical aspect of product management. appeared first on Feedback Loop.

Product Research 40

Product Research Data Visualization User Testing Customer Feedback 40

DISQO

SEPTEMBER 28, 2018

In large organizations, building a great product takes even more than an acute focus on customers, exhaustive research to pain points, and continuous experimentation. That’s why being able to tell compelling data-driven narratives is a critical aspect of product management. appeared first on Feedback Loop.

Product Research 40

Product Research Data Visualization User Testing Customer Feedback 40

The Product Coalition

JANUARY 24, 2021

Business context Many product specs will need to explain the business and/or user behavioral case for building the feature being spec’d. To do this, you should consider sharing: Data from preceding experiments/features that make a case for this feature A business imperative that is internal to your own company (e.g.

Onboarding KPIs 128

Onboarding KPIs User Testing Customer Experience Feedback Software 128

DISQO

MAY 22, 2019

Only begin experimenting after determining that success would be an exciting reality for your business and prospective customers. Recommended resources: How Amazon Web Services (AWS) Achieved an $11.5B Recommended resources: Predicting Success. Recommended resources: Customer Experience is Product Management.

User Testing 40

User Testing Product Research Data Visualization Feedback Software 40

DISQO

MAY 22, 2019

Only begin experimenting after determining that success would be an exciting reality for your business and prospective customers. Recommended resources: How Amazon Web Services (AWS) Achieved an $11.5B Recommended resources: Predicting Success. Recommended resources: Customer Experience is Product Management.

User Testing 40

User Testing Product Research Data Visualization Feedback Software 40

DISQO

JANUARY 13, 2017

In our annual report on the state of product management , we learned that product managers believe that they spend too much time handling a key responsibility. You need to gain consensus around goals before you even start tracking any of the data. That’s going to help you so much more down the line.

Product Research 40

Product Research User Friction Product Management Product Manager 40

DISQO

JANUARY 13, 2017

In our annual report on the state of product management , we learned that product managers believe that they spend too much time handling a key responsibility. You need to gain consensus around goals before you even start tracking any of the data. That’s going to help you so much more down the line.

Product Research 40

Product Research User Friction Product Management Product Manager 40

The Product Coalition

MAY 8, 2018

how to deploy the source code, database and run the project on a new server, any necessary administrator/test customer login credentials). Communication : What tools will we use to handle communication (e.g. Workflow : What tools will we use for task management, time tracking etc.? PO, SM, the rest of the team members)?

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60