Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are lots of tools in the market to measure and improve your customer experience. What are customer experience KPIs?

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The Product Coalition

MARCH 6, 2019

If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. Simply follow the below steps and tick them off in turn to deliver the best mobile app product you can.

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Folding Burritos

FEBRUARY 13, 2018

Goals / KPIs. What’s the current status of our goal/KPI? Our goals and work are defined elsewhere, at different times, and there are good tools for that (like face-to face discussions, presentations, and roadmapping, product design and collaboration tools). When are our next releases happening?

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Data Visualization Reporting Tools Technical Review Customer Experience 397

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Then you can use its valuable insights to make data-driven decisions for your SaaS business. What are behavioral KPIs?

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Onboarding KPIs KPI Analytic Tools Feedback Software 98

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

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The Product Coalition

NOVEMBER 26, 2019

Departmental goals and incentives further push developers towards building robust, scalable, elegant software. Historically all agile methods emphasize continuous delivery of value , not code, to users and to the business; all require short feedback loops with users/customers and with stakeholders. Goals, Ideas, Steps and Tasks.

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Onboarding KPIs Product Research Agile User Testing 78

ProductPlan

NOVEMBER 5, 2021

Product adoption, sometimes called user adoption, refers to the use of a product or feature that results in accomplishing a product’s intended goals to achieve anticipated benefits. Product adoption is an important KPI for product teams because it impacts customer lifetime value and other key metrics. What is Product Adoption?

Onboarding KPIs 52

Onboarding KPIs Customer Experience KPI User Testing 52

PMLesson's Ace the PM Interview

JANUARY 12, 2022

The responsibilities of a technical program manager are a little more big picture than that of a software engineer. For example, these questions are typically focused on system design. In many instances, TPM candidates are asked to think through and design a product's system architecture. Let's take a look! Design TikTok.

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

Mixpanel

JUNE 10, 2020

Along with fostering a company culture that’s widely adopted and understood, smart product experimentation is about prioritizing drivers before solutions, taking a measured approach, and experimenting with purpose. Ours are: Drivers before solutions HBML, or hypothesize-build-measure-learn (more on this in the next section).

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Userpilot

DECEMBER 5, 2023

In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so. TL;DR Customer satisfaction analytics refers to the process of collecting, analyzing, and interpreting data to evaluate how satisfied customers are with a product or service.

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Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

DECEMBER 13, 2021

Wondering which product management KPIs help you get better product growth insights ? Among the plethora of responsibilities that SaaS Product Managers have, defining and tracking KPIs probably is the most influential towards guiding future product development. But how do you know if you’re tracking the right KPIs?

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Userpilot

OCTOBER 3, 2023

The referral stage refers to a phase in the customer journey where satisfied customers become advocates for your product and actively refer new customers or clients for you. Therefore, the KPIs for this stage should include: Net Promoter Score (NPS) to measure customer loyalty and satisfaction.

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Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. I’ve yet to find a one-size-fits-all solution.

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Data Visualization Weak Development Team User Testing Customer Experience 78

Bain Public

JANUARY 11, 2022

In addition, this encompasses the tools the product team will use to store all roadmap related information. The Real-World Product Finally, we have the real-world product — your foundations of customers, users, alpha-beta testers (sometimes referred to as reference customers), your partners and competitors.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? Which tools do you guys use for user retention? What tools should I use to boost my feature engagement? so we thought – let’s collect the most helpful tools for each stage of the marketing funnels and user journey. Product Growth Tools: Activation.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 78

ProductPlan

OCTOBER 8, 2019

Now it’s time for onboarding, collecting feedback, increasing usage, and eventually winning the renewal. Whether or not this is a KPI your company is actively measuring, it’s still essential to the long-term viability of your product and business model. No one’s total addressable market is infinite.

Customer Experience 46

Customer Experience User Testing Customer Feedback Onboarding KPIs 46

Usersnap

SEPTEMBER 21, 2021

The success of every SaaS company lies in the hands of the consumer. A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. By the end, you’ll be brushed up on the topic and know what to do with it to improve your SaaS with the voice of the customer. Usersnap (surprised?).

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Customer Satisfaction User Testing Feedback Software Product Research 94

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. And what happens if those high-level KPIs appear to run counter to customer feedback? Relying on your instincts isn’t sustainable.

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Data Visualization User Testing Customer Experience Customer Feedback 62

Andrew Chen

DECEMBER 18, 2017

Titles are the text that’ll be featured prominently in every tweet, Facebook share, and link – and people will refer to it by name. I’m still getting traffic – and email feedback – on essays I wrote ten years ago, which is insane! For a professional audience, at least, email is the only KPI I care about.

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Blog Analytic Tools Research Software Feedback Software 110

Userpilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What are retention KPIs in SaaS?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

MAY 23, 2022

How do you track SaaS funnel metrics in each stage and improve them? Developing and optimizing sales funnels is a key part of SaaS product growth. Let’s see what the most important funnel metrics are that you can utilize for your SaaS. Why is tracking funnel metrics important in SaaS?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 6, 2023

Increase upsells with contextual upgrade in-app messages. Increase new customer acquisition by incentivizing existing customers to refer others. Userpilot can help measure customer growth and boost retention by tracking user behavior and creating proactive solutions to remove friction, reduce churn, and prompt feature discovery.

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Onboarding KPIs User Testing Feedback Software Analytic Tools 103

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. The Best Product Analytics Tools for SaaS. Is Google Analytics is a Product Analytics Tool?

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Mixpanel

JUNE 17, 2020

When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. The Primephonic app is available in Web, iOS, and Android. That means we were getting value from Primephonic without people necessarily being in the app.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. The Primephonic app is available in Web, iOS, and Android. That means we were getting value from Primephonic without people necessarily being in the app.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Alchemer Mobile

AUGUST 27, 2020

Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. Go beyond NPS as a core KPI. Feedback is key, but you will be running in circles if you only follow customer recommendations to build your product roadmap.

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User Testing Product Research Feedback Software Data Visualization 246

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

You reach out to all department heads and request to get data for your analysis: Marketing team for data on campaign conversion, customer support for data on call volumes, account team for data on customers feedback, product data for usage, etc. For Facebook/social apps this is >50%).

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Data Visualization Dashboard User Testing KPI 170

Userpilot

NOVEMBER 11, 2020

By recording the user’s job title or priorities for using your app (which can be done during the Sign Up Flow or via the Welcome Screen ), you can Segment users to provide more relevant onboarding for their needs. In-app Alerts are an interruptive way of notifying users about new information, actions required or other urgent details.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Usersnap

OCTOBER 6, 2021

User behavior analytics are part of the puzzle for a SaaS company’s success. If you need even more context, feel free to check out our ultimate guide to customer feedback. User behavior analytics in SaaS: why bother anyway? Your SaaS product, however, often works very differently. Imagine you’re running a grocery store.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

OCTOBER 7, 2020

When in-app messages are best for driving new feature adoption. It means they have to re-learn how to use your app. Answer: What KPI are you trying to affect with new feature adoption? What do your in-app analytics show about the effectiveness of previous announcements and attempts to drive new feature adoption?

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Onboarding KPIs Customer Experience Analytic Tools User Testing 76

svpg

SEPTEMBER 21, 2015

That article seemed to strike a chord in people, and I received quite a bit of very positive feedback. So I decided to sort through the feedback and write up an FAQ of your most common questions. The engineers are working with the technology every day and are in the best position to see what’s just now possible.

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Roadmap Product Research User Testing Reporting Tools 60

Gainsight

JUNE 10, 2021

Building Programs That Drive Adoption at Scale: KC Duggan, Director of Revenue Systems at MINDBODY, JT Eborn MBA of PMP Instructure, Melissa Allen the Sr. Next, is the backbone of your CS operations: access to accurate data, consistent processes, the right tech stack, and a feedback loop. Lastly, access progress and give feedback.

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52

Mixpanel

MAY 12, 2020

And then it’s about figuring out how do you leverage what you already have in terms of technology and in terms of the user base to go get that. And then from there it just goes into looking at all the feedback that you have from those users, and going and interviewing those users. And then it really starts to flow.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

And then it’s about figuring out how do you leverage what you already have in terms of technology and in terms of the user base to go get that. And then from there it just goes into looking at all the feedback that you have from those users, and going and interviewing those users. And then it really starts to flow.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52