The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. We went away from detailed, long-term, feature-committed roadmaps. And we did not deprioritize their roadmap requests. So, what is an outcome-oriented roadmap? We were at odds.

Roadmap 118

Roadmap Feedback Software Onboarding KPIs User Testing 118

Userpilot

JUNE 30, 2023

You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback. Trigger customer feedback surveys contextually for existing customers.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Collect customer feedback to improve customer experience. Collect and analyze customer feedback. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire. Examples of questions to ask in user persona surveys: What will you be using {product name} for? Book a demo to learn more.

Data Visualization 96

Data Visualization Product Research Research Software Analytic Tools 96

Userpilot

OCTOBER 6, 2022

Next, use tooltips and other in-app guidance to highlight the relevant features for each user segment. Qualitative feedback is a good source of language you can later use to describe your product features, advantages, and benefits to other users. In a SaaS product, it would be the functionality that it offers. Book the demo !

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Feedback 96

Userpilot

DECEMBER 10, 2020

Nobody likes getting negative feedback. If you don’t like getting negative feedback either – congratulations! But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. In this post we’ll discuss: Why negative feedback matters.

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. What is UX analytics? Get a demo and see how! ” moment.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 29, 2022

As part of the development process, product stories are derived from the user stories and product roadmaps created by the product manager. Product storytelling is a system of communicating value to an audience via a chosen narrative. Product storytelling takes these stories beyond the simple goal of developing a product roadmap.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Slack uses in-app microsurveys to regularly collect customer feedback. Slack uses in-app microsurveys to regularly collect customer feedback.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. In-app real-time feedback from users.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

UX Studio

JUNE 30, 2023

Top Design Companies in California UX studio UX studio is an award-winning web design firm working with companies of all sizes. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Use a color-coded system for a handy visual aid. Positive vs negative friction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Melissa Perri

FEBRUARY 15, 2017

Product Roadmaps, in general, are confusing. Three years ago I wrote a blog post about Rethinking the Product Roadmap , in which I advocated for a focus on solving customer problems instead of listing out features with deadlines. I received lots of feedback on the post, much of it praise, but also some criticism.

Roadmap 220

Roadmap Product Research Research Software Feedback Software 220

UserVoice

JULY 4, 2019

Fortunately, there’s no lack of solutions. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Let’s look at the best tools for product managers and the problems they solve. Data Analysis and Visualization Tools for Product Management. Hello buy-in.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Product Talk

FEBRUARY 28, 2024

Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. Kelsey oversaw three product squads and reported to the VP of Product, David Krell.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Userpilot

OCTOBER 24, 2022

There are a huge variety of different survey templates to choose from: signup flow, welcome screen , pain points, validating assumptions, churn, and long-form (just to name a few). It’s rare for SaaS products to cater to just one persona. What is a user persona? “If you try to please everyone, you will please no one.”

User Testing 98

User Testing Research Software Customer Feedback Feedback Software 98

Userpilot

AUGUST 16, 2022

A goal-setting framework is a system that offers structured, step-by-step guides on how to establish goals and attain them. They develop a sense of purpose and can get some self-feedback from the results of their work. 10 goal-setting frameworks to set goals for your SaaS. For a B2B SaaS business, a B.H.A.G SMART goals.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. Ready to dive in?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Reveal

JULY 27, 2022

Provide an easy-to-integrate data analytics solution that customers?can give you control of the features in your app, making it a seamless part of the user’s app experience.?? Our goal is to deliver an amazing end-user UX for self-service?BI, New Property to show/hide the Title of a dashboard (name + kebab).

Embedded Analytics 52

Embedded Analytics Data Visualization Roadmap Analytic Tools 52

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

JUNE 6, 2023

We also look at various tools that can help you harness the power of analytics to drive your product growth. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers. Amplitude and Google Analytics are two product data analytics tools worth considering.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 80

The Product Coalition

JULY 8, 2020

It all starts with user feedback. Whether you’re a Product Owner, VP, manager, or UX designer building better products is the #1 responsibility that lies in your hands. The data you can use in your daily job is either operational (analytics) or experiential (feedback). And it doesn’t involve tracking every action your users do.

Feedback Software 83

Feedback Software Data Visualization Customer Feedback User Testing 83

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. The Launch Management solution is a relatively new feature—we first released it last fall.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. Close the meeting.

Weak Development Team 265

Weak Development Team Product Management Product Manager User Testing 265

Userpilot

DECEMBER 8, 2023

Click tracking describes the process of recording and analyzing user clicks on a website, app, or within your product to gain insights into user behavior, identify areas for improvement, and optimize the user experience. Of course, you’ll need to choose the right tool for the job. Book a demo to learn more!

Product Research 106

Product Research User Testing Data Visualization Onboarding KPIs 106

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. o get the sponge mode on and dive in!

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. These initiatives can involve game-changing solutions, new offerings, or disruptive ideas.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

The Product Coalition

DECEMBER 8, 2018

Your roadmap is one of the most important things you’ll produce as a SaaS company. Who will you share the roadmap with: Just employees, or customers too? And then there’s perhaps the biggest question of all: “How do we decide what makes it on to our roadmap?” It’s safe to say that in the SaaS world, plans change.

Feedback Software 61

Feedback Software Research Software B2B Roadmap 61

Revulytics

AUGUST 29, 2017

When product managers were asked to name their top challenges, the difficulty of adding innovative features because the customer base demands support of older ones is very high on the list. Determining how changes to legacy versions of your software product will affect your customer base is one of the hardest parts of the job.

Analytic Tools 63

Analytic Tools Data Visualization Reporting Tools Feedback Software 63

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Platform Product Manager. A product manager building a SaaS product of some sort, working in Agile software development practices.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

JULY 13, 2022

The Product Board blog deals not only with roadmaps but also other aspects of product management like product-led growth. Userpilot blog – Thoughts about Product Adoption, User Onboarding, and Good UX. Userpilot is a product growth and digital adoption software. SaaS Product Adoption: The Ultimate Guide.

Blog 98

Blog Analytic Tools Research Software Feedback Software 98

UX Studio: Product Management

JUNE 29, 2021

At UX studio, we always dedicate time to improve ourselves and our processes. We also believe that knowledge sharing is in the best interest of the UX community. Let’s name these people collectively stakeholders. To be up-to-date means to have a system of gathering constant feedback. All the stakeholders.

Data Visualization 122

Data Visualization User Testing Research Software Customer Feedback 122

Userpilot

AUGUST 13, 2023

Instead of relying solely on your intuition, supplement it with insights from market and customer research or feedback to inform prioritization decisions. After prioritizing features, validate them through customer feedback to ensure they address real user needs , and there’s demand for them. What is a feature prioritization matrix?

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98